Terrible customer service Sel Direct and Telkom

Well nothing has changed I feel I have just been ****med by Sel Direct now. I was phoned by an agent from Sel Direct on 5 Feb. Instead of offering me the option of upgrading my sons contract which was on a month to month basis, they sold me a new contract and a wifi router. The new phone and router was delivered on 8 Feb. I had to cancel the current month to month contract and ask for the number to be made prepaid so he could keep his number. Sel Direct said we need to do this at a Telkom store so we went to Westgate on 9 Feb and were politely told this was incorrect we could only cancel online and it cannot be done on a weekend as they were closed. On Monday 11 Feb, I was having difficult with the process online so phoned them and a lady did it for me online and asked for the number to be made prepaid. I was told it would take 48-72 hrs for this to be done (pathetic). Anyway it was only done on 19 Feb and I was not notified as I had requested and only found from my son on 20 Feb that he could not use his phone with the old number as he had no minutes. I went into the store to request the number to be changed so that he could retain his old number. This was in the store and an email was sent to the ???? Dept and I was informed once again that it would take 48-72 hrs - again pathetic. Have just found out that his old number which was supposed to be retained was cancelled on Friday 1 March and his old sim now has another number on it, which we have never heard of. I don't know who the number belongs to as this sim is not supposed to work anymore but only the new one with the new contract. I agree that Sel Direct *****s from customers and I am going to be taking this matter to the media, Carte Blanche and am personally going to the Westgate store tomorrow morning and will close the store and not allow customers in until they sort the problem out. It has been countless hours on the phone from pillar to post, emails sent, messages left for manager to contact me and NIL - I should have been offer just to upgrade but no the agent from Sel Direct said we must take out a new one as he obviously gets a higher commission. I trust that when I manage to get exposure on Sel Direct and Telkom, all those customers who have had problems with both organisations will support and back me. We can only sort this out in numbers. Sel Direct should be closed down as well as Telkom Mobile Dept should be closed. They clearly are not equipped to handle the volume of work, untrained, ***********, inefficient, lazy staff, arrogant, liers and *******. Enough is enough. This is now 3 March 2019.