I BOUGHT HUAWEI ON CONTRACT TELEPHONICALLY

I BOUGHT HUAWEI MEDIA PAD 7 ON CONTRACT WITH CELL DIRECT UNDER TELKOM,IT WAS DELIVERED YESTERDAY I HAD A PROBLEM WITH THE TABLET I WENT TO SANDTON CITY TELKOM MOBILE WHERE THEY DISCOVERED THAT THE TABLET WAS DAMAGED INSIDE BUT COULDNT TAKE IT FOR REPAIRS BECAUSE SIM CARD WAS NOT ACTIVATED,I CALLED CELL DIRECT THEY NOT PICKING UP MY DETAILS BUT MY ACCOUNT WAS DEBITED,IM NOT HAPPY ABOUT THE SERVICE I WANT MY TABLET TO BE REPAIRED IM NOT GETTING ANY ASSISTANCE.