Cell direct

Cell Direct Upgraded my Telkom Cell Phone Number. ********** without my consent An Agent by the name of Patrick from Cell Direct phoned me last year 27/11/2023 and let me to believe that he is from Telkom. My contract expired and he wanted me to upgrade. I told him that I do not want to upgrade at this stage. He then told me that my device is paid up and informed me what my new installment will be, but he needs my consent for them to reduce the monthly amount. I then approved for that. On 19/4/2024 I was ready to upgrade my current contract with a new device and Telkom informed me that I upgraded 5 months ago by a Telemarketer on a sim only deal. After taking it up with Cell Direct they offered to upgrade with a new device on my current cell number. I then asked them to confirm if this will be done on the current contract as I do not want to pay for two contracts. Patrick from Cell Direct then said no. I will need to cancel the current contract myself as they cannot do it from their side. I told him that if I do it then I will have to pay penalties as that ******* contract is only 5 Months old. He tried to mislead me even further by making me think he is going to upgrade the current contract. Luckily I have read previous comments on Hello Peter with similar cases otherwise I would have agreed to a new contract and only would have realized when it was too late that I am getting billed for two contracts. I then asked him to send me the recording as I want to take the matter further. I have asked Patrick from Sales and Randall from Dispute and an Agent called Meischka for the recording and all of them agreed to send it to me. I have not received any recordings yet and I do not think they are planning to send it to me.