Cannot complain about service, there isn't any.

I received a call from Cell Direct saying they would like to offer me a special deal from Telkom. I agreed and all my details were taken, including my banking details. I was advised that my cellphone would be delivered within 5 - 7 days. It has now taken more than a month and I have not received my phone, even though the admin fee has been taken out of my bank. When contacting the call centre I was advised that it is Telkoms fault as they have a problem with their vetting process. I advised them that I wanted the phone no later that 20th November or I would cancel the contract. I phoned to cancel the contract today and all 3 times I phoned the phone either rang for 5 minutes and went off or the handset was lifted and then put down. How can you take money out of someone's account and then say you are only going to vet them afterwards? This is a totally unacceptable practice and I want the contract cancelled and my money paid back.