Bad business

A tender was awarded to Cell Direct by my insurer to replace our TV I deposited the access into their account in May and send them the POP. A week later no call nothing then I called the company to find out the guy handling my claim no longer works there. Then a lady who took my details never return my calls up until today. Till I complained to my insurer and they gave another company to replace my tv. Cell direct called me and asked me to email them my account details so that they can deposit my access till today still waiting and my insurer is also following up on my access.