Based on recent customer reviews, CCMA_SA is described by referring parties as slow and difficult to reach once a dispute has been lodged. Complainants report waiting months for arbitration dates, unanswered emails, full mailboxes and phone consultants who withhold names or refuse escalation to supervisors, particularly at the Cape Town and Johannesburg offices. Many question commissioner conduct, jurisdiction rulings and awards they feel favour employers and their labour consultants. The clear exception is the Gandhi Square office, praised for its WhatsApp line and same day email turnaround.
TrustIndex
2.3
NPS Score
-72
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About CCMA_SA
What do customers say about CCMA_SA?
Based on recent customer reviews, CCMA_SA is described by referring parties as slow and difficult to reach once a dispute has been lodged. Complainants report waiting months for arbitration dates, unanswered emails, full mailboxes and phone consultants who withhold names or refuse escalation to supervisors, particularly at the Cape Town and Johannesburg offices. Many question commissioner conduct, jurisdiction rulings and awards they feel favour employers and their labour consultants. The clear exception is the Gandhi Square office, praised for its WhatsApp line and same day email turnaround.
Is CCMA_SA trustworthy?
CCMA_SA has a TrustIndex of 2.3 out of 10 on Hellopeter, based on 11 reviews in the last 12 months. Hellopeter has tracked CCMA_SA across 140 total reviews. How is the TrustIndex calculated? →
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2023
No assistant and positive results or feedback
Good morning Hope you are well. The 15 June 2026 was my conciliation meeting with Craze Plastics. 17 June 2026 I app**** for Arbitration. It has now been 40 working days and I still have not received a date for Arbitration. There have already been 42 emails sent back and forth with no positive results and feedback. What do we as workers have to do if we cannot even get the necessary assistance and support from the CCMA. I waited for more than a year for my UIF. No one feels a feather. Because it is not you who have to suffer financially. Can I please only receive positive results and feedback. Regards Leon Hattingh
1 reviews | Active since Mar 2023
No assistant and positive results or feedback
Good morning Hope you are well. The 15 June 2026 was my conciliation meeting with Craze Plastics. 17 June 2026 I app**** for Arbitration. It has now been 40 working days and I still have not received a date for Arbitration. There have already been 42 emails sent back and forth with no positive results and feedback. What do we as workers have to do if we cannot even get the necessary assistance and support from the CCMA. I waited for more than a year for my UIF. No one feels a feather. Because it is not you who have to suffer financially. Can I please only receive positive results and feedback. Regards Leon Hattingh
1 reviews | Active since Jul 2014
Total service breakdown and zero communication at CCMA Cape Tow
I am deeply disappointed by the utter lack of service delivery from the CCMA, specifically the Cape Town regional office. For a body meant to handle urgent labor disputes, their administrative turnaround is non-existent. My case (WECT4410-26) was activated nearly two months ago on 20 May 2026 for a Con/Arb process, yet I am left entirely in the dark. No dates, no notifications, and no communication. The national CMS email address bounces back because the mailbox is full, meaning citizens have no way to get digital updates. When you call the office, you are met with hostility. A consultant named Elizabeth went as far as refusing to give her surname or let me speak to a supervisor when I asked for a simple update. The CCMA's core values of social justice and accountability are clearly not being practiced on the ground. I demand that a senior regional supervisor look into case WECT4410-26 and contact me with my scheduled hearing dates immediately.
1 reviews | Active since Jul 2014
Total service breakdown and zero communication at CCMA Cape Tow
I am deeply disappointed by the utter lack of service delivery from the CCMA, specifically the Cape Town regional office. For a body meant to handle urgent labor disputes, their administrative turnaround is non-existent. My case (WECT4410-26) was activated nearly two months ago on 20 May 2026 for a Con/Arb process, yet I am left entirely in the dark. No dates, no notifications, and no communication. The national CMS email address bounces back because the mailbox is full, meaning citizens have no way to get digital updates. When you call the office, you are met with hostility. A consultant named Elizabeth went as far as refusing to give her surname or let me speak to a supervisor when I asked for a simple update. The CCMA's core values of social justice and accountability are clearly not being practiced on the ground. I demand that a senior regional supervisor look into case WECT4410-26 and contact me with my scheduled hearing dates immediately.
1 reviews | Active since Nov 2017
Ccma cases
Ccma cases you would swear the take bribery they not supporting employees at all even when the companies are at fault they side with companies with out providing proper mediation processes I had a case with the Company till the case lead to arbitration the feedback out comes from the commissioner doesn't align with what we were discussing you'd swear they is a bribery given no justice at all for employees aspecially in the current economic state, it's concern as we don't know where to liaise our complains at no fair resolution nor fair outcomes
1 reviews | Active since Nov 2017
Ccma cases
Ccma cases you would swear the take bribery they not supporting employees at all even when the companies are at fault they side with companies with out providing proper mediation processes I had a case with the Company till the case lead to arbitration the feedback out comes from the commissioner doesn't align with what we were discussing you'd swear they is a bribery given no justice at all for employees aspecially in the current economic state, it's concern as we don't know where to liaise our complains at no fair resolution nor fair outcomes
1 reviews | Active since Mar 2023
No feedback from ccma
I Leon Hattingh ID Number *** appeal against the judgment of the CCMA commissioner in the dispute case CASE NUMBER: MPEM7486-25 Leon Hattingh Applicant And Underberg Dairy (Pty) Ltd Respondent Date of Hearing: 11 December 2025 11h30 on Teams Date of Submission of Heads of Argument: N/A Date of Ruling: 11 December 2025 Please find attached my reasons for appealing against the outcome of this meeting. 1. Underberg Dairy used evidence from a previous CCMA case that took place on the 16 May 2025 in Pietermaritzburg KwaZulu-Natal at the CCMA offices. It has already been concluded and a judgment has already been rendered. 2. Underberg Dairy does not have the right to use documentation from previous hearings in the case because it has already been concluded. This has no connection with the current case. 3. Underberg Dairy has already openly admitted during the meeting CASE NUMBER: MPEM7486-25 that took place on the 11 December 2025 at a meeting on Temo. that they did provide false and negative information when companies contacted Underburg Dairy for job references. By saying that Leon Hattingh is not qualified to manage staff in a management position. Which is false because the worker has already held a management position for 15 years with previous employers and achieved positive results. 4. And as a result of the admission, Leon Hattingh has already been unemployed for 7 months due to the false and negative information disclosed by the Underberg Dairy HR Manager Me.Suntie Perkins to prospective employers. 5. As I Leon Hattingh already provided my reasons in my request to the CCMA in a letter and asked that the matter be held online or in Mpumalanga because the worker does not have the necessary funds to travel to KwaZulu-Natal for the meeting because he has not received any income for 7 months because the Underberg Dairy is providing false and negative information to prospective employers and has already admitted that they did provide the information such as the WhatsApp evidence that I Leon Hattingh has already made available to the CCMA and submitted as evidence together with his report regarding the matter. 6. Regardless of the jurisdictions that determine that the matter is in the area where Underberg Dairy is located and does business. Is this not a valid and just reason to refer the matter to KwaZulu-Natal. Because I Leon Hattingh has already provided valid reasons to the CCMA in the letter I emailed to the CCMA and the employee has also received it. 7. I Leon Hattingh does not have the necessary funds to travel to KwaZulu-Natal because i has already been unemployed for 7 months due to the false and negative information that Underburg Dairy provided to the upcoming employers and this has also been confirmed and acknowledged by the Underberg Dairy and Monique Jonker admitted it in the meeting that took on the 11 December 2025 at 10 h30 on Temo. 8. Fairness and Access to Justice: While the jurisdiction is generally fixed, the CCMA process aims to be accessible and fair. The CCMA Rules allow for flexibility to accommodate genuine hardships, such as a lack of funds for travel. Remote Hearings/Change of Venue: Conciliation and arbitration hearings can and do take place via teleconference or online digital platforms (such as Temo). The complainant should formally apply for the hearing to be conducted remotely or for a change of venue to their current location, citing their unemployment and financial constraints. This is a common accommodation to ensure access to justice. 10. It would only be fair to both parties if one could be reached. That the matter could take place in a neutral place where both parties would benefit. Otherwise, Underberg Dairy would have to pay the transportation costs of the worker to attend the matter. Because Underberg Dairy has already admitted that they provided false and negative information to prospective employers. 11. It was not a fair ruling to move the case to KwaZulu-Natal. Because Underberg Dairy already been given the benefit of the doubt so that the case can take place in KwaZulu-Natal. 12. Underburg Dairy has also openly admitted during the meeting that they provided false and negative information to prospective employers via Me Santie Perkins HR Manager on the 11 December 10h30 on Temo 13. Which causes Underberg Dairy to be prevented by his previous employer Leon Hattingh from getting a job again. 14. That is a valid reason why I Leon Hattingh cannot travel to KwaZulu-Natal for the meeting. 15. As I Leon Hattingh has already provided reasons in the letter to CCMA as to why I Leon Hattingh moved to Middleburg Mpumalanga. Therefore, I feel that the ruling was not fair and should be reconsidered. 16. Because Underburg Dairy is already being favoured even before a ruling was made. Underburg Dairy has already admitted that they provided false and negative information to prospective employers and this is the reason why I Leon Hattingh has been without any income for 7 months. It would only be fair if Underburg Dairy owed Leon Hattingh 7 months' salary as compensation. Because Underberg Dairy have already openly admitted that they provided the information to prospective employers when they contacted the company. It is very clear what Underberg Dairy's intentions are here. They are trying their utmost to drag out the matter for as long as possible. Trying everything in their power to disrupt the matter. Underberg Dairy has already openly admitted on the 11 December 2025 at 10h30 on Temo meeting infront of the commissioner that they have already provided false and negative information to prospective employers via Me SantiePerkins HR Manager on 12 November 2025 11h 02 to Me Elizabeth Fildes Administrator of the company Log Construction from Middleburg Mpumalanga.I Leon Hattingh also hande in the WhatsApp message between me and Me Elizabet on WhatsApp as proof to the CCNA where se admitted that Underberg Dairy via Me Santie Perkins HR Manager of UnderbergDairy also admitted that she sed so and the representative of Underberg Dairy Me.Monique Jonker also admitted that Me.Santie Perkins said it. So why is it now necessary to move the matter to KwaZulu-Natal. It is simply unnecessary. Because Underberg Dairy has already openly admitted that they are providing false and negative information to prospective employers. This is the main reason why I, Leon Hattingh, brought the matter to the CCMA. I Leon Hattingh just feel that it is unnecessary to refer the matter to KwaZulu-Natal. For some reason it only delays the matter because Underberg Dairy has already openly admitted that they are providing false and negative information to prospective employers. So it saves both parties unnecessary time and money. And that no one can be disadvantaged by it. Waiting for feedback from CCMA regarding this matter. Show quoted text Good day. Kindly note CCMA works with geographical jurisdictions, and if you are not happy with the ruling, you may review it. Or you may apply for Rule 24 and give reasons why the matter should be sent down in witbank. Regards Show quoted text Good morning Mavis Hope you are well. I am waiting for feedback regarding my appeal on case MPEM7486-25.Can you kindly provide me feedback please. Regards Leon Hattingh Show quoted text Show quoted text Show quoted text Good morning I am still waiting for feedback regarding this matter. Because the employer admitted that they gave falls information and negative information to prospective employees regarding work references. I can't see way we still need to move the case to KwaZulu-Natal. The employer admitted to be guilty. So why couldn't the chairman not having already delivered a verdict is unfair. Now everyone whent quiet and the employee walk away.Unfairly decision. I am waiting for your feedback regarding this matter. Regards Leon Hattingh Show quoted text Still no response from ccma .My last email was send on the 05 January 2026
1 reviews | Active since Mar 2023
No feedback from ccma
I Leon Hattingh ID Number *** appeal against the judgment of the CCMA commissioner in the dispute case CASE NUMBER: MPEM7486-25 Leon Hattingh Applicant And Underberg Dairy (Pty) Ltd Respondent Date of Hearing: 11 December 2025 11h30 on Teams Date of Submission of Heads of Argument: N/A Date of Ruling: 11 December 2025 Please find attached my reasons for appealing against the outcome of this meeting. 1. Underberg Dairy used evidence from a previous CCMA case that took place on the 16 May 2025 in Pietermaritzburg KwaZulu-Natal at the CCMA offices. It has already been concluded and a judgment has already been rendered. 2. Underberg Dairy does not have the right to use documentation from previous hearings in the case because it has already been concluded. This has no connection with the current case. 3. Underberg Dairy has already openly admitted during the meeting CASE NUMBER: MPEM7486-25 that took place on the 11 December 2025 at a meeting on Temo. that they did provide false and negative information when companies contacted Underburg Dairy for job references. By saying that Leon Hattingh is not qualified to manage staff in a management position. Which is false because the worker has already held a management position for 15 years with previous employers and achieved positive results. 4. And as a result of the admission, Leon Hattingh has already been unemployed for 7 months due to the false and negative information disclosed by the Underberg Dairy HR Manager Me.Suntie Perkins to prospective employers. 5. As I Leon Hattingh already provided my reasons in my request to the CCMA in a letter and asked that the matter be held online or in Mpumalanga because the worker does not have the necessary funds to travel to KwaZulu-Natal for the meeting because he has not received any income for 7 months because the Underberg Dairy is providing false and negative information to prospective employers and has already admitted that they did provide the information such as the WhatsApp evidence that I Leon Hattingh has already made available to the CCMA and submitted as evidence together with his report regarding the matter. 6. Regardless of the jurisdictions that determine that the matter is in the area where Underberg Dairy is located and does business. Is this not a valid and just reason to refer the matter to KwaZulu-Natal. Because I Leon Hattingh has already provided valid reasons to the CCMA in the letter I emailed to the CCMA and the employee has also received it. 7. I Leon Hattingh does not have the necessary funds to travel to KwaZulu-Natal because i has already been unemployed for 7 months due to the false and negative information that Underburg Dairy provided to the upcoming employers and this has also been confirmed and acknowledged by the Underberg Dairy and Monique Jonker admitted it in the meeting that took on the 11 December 2025 at 10 h30 on Temo. 8. Fairness and Access to Justice: While the jurisdiction is generally fixed, the CCMA process aims to be accessible and fair. The CCMA Rules allow for flexibility to accommodate genuine hardships, such as a lack of funds for travel. Remote Hearings/Change of Venue: Conciliation and arbitration hearings can and do take place via teleconference or online digital platforms (such as Temo). The complainant should formally apply for the hearing to be conducted remotely or for a change of venue to their current location, citing their unemployment and financial constraints. This is a common accommodation to ensure access to justice. 10. It would only be fair to both parties if one could be reached. That the matter could take place in a neutral place where both parties would benefit. Otherwise, Underberg Dairy would have to pay the transportation costs of the worker to attend the matter. Because Underberg Dairy has already admitted that they provided false and negative information to prospective employers. 11. It was not a fair ruling to move the case to KwaZulu-Natal. Because Underberg Dairy already been given the benefit of the doubt so that the case can take place in KwaZulu-Natal. 12. Underburg Dairy has also openly admitted during the meeting that they provided false and negative information to prospective employers via Me Santie Perkins HR Manager on the 11 December 10h30 on Temo 13. Which causes Underberg Dairy to be prevented by his previous employer Leon Hattingh from getting a job again. 14. That is a valid reason why I Leon Hattingh cannot travel to KwaZulu-Natal for the meeting. 15. As I Leon Hattingh has already provided reasons in the letter to CCMA as to why I Leon Hattingh moved to Middleburg Mpumalanga. Therefore, I feel that the ruling was not fair and should be reconsidered. 16. Because Underburg Dairy is already being favoured even before a ruling was made. Underburg Dairy has already admitted that they provided false and negative information to prospective employers and this is the reason why I Leon Hattingh has been without any income for 7 months. It would only be fair if Underburg Dairy owed Leon Hattingh 7 months' salary as compensation. Because Underberg Dairy have already openly admitted that they provided the information to prospective employers when they contacted the company. It is very clear what Underberg Dairy's intentions are here. They are trying their utmost to drag out the matter for as long as possible. Trying everything in their power to disrupt the matter. Underberg Dairy has already openly admitted on the 11 December 2025 at 10h30 on Temo meeting infront of the commissioner that they have already provided false and negative information to prospective employers via Me SantiePerkins HR Manager on 12 November 2025 11h 02 to Me Elizabeth Fildes Administrator of the company Log Construction from Middleburg Mpumalanga.I Leon Hattingh also hande in the WhatsApp message between me and Me Elizabet on WhatsApp as proof to the CCNA where se admitted that Underberg Dairy via Me Santie Perkins HR Manager of UnderbergDairy also admitted that she sed so and the representative of Underberg Dairy Me.Monique Jonker also admitted that Me.Santie Perkins said it. So why is it now necessary to move the matter to KwaZulu-Natal. It is simply unnecessary. Because Underberg Dairy has already openly admitted that they are providing false and negative information to prospective employers. This is the main reason why I, Leon Hattingh, brought the matter to the CCMA. I Leon Hattingh just feel that it is unnecessary to refer the matter to KwaZulu-Natal. For some reason it only delays the matter because Underberg Dairy has already openly admitted that they are providing false and negative information to prospective employers. So it saves both parties unnecessary time and money. And that no one can be disadvantaged by it. Waiting for feedback from CCMA regarding this matter. Show quoted text Good day. Kindly note CCMA works with geographical jurisdictions, and if you are not happy with the ruling, you may review it. Or you may apply for Rule 24 and give reasons why the matter should be sent down in witbank. Regards Show quoted text Good morning Mavis Hope you are well. I am waiting for feedback regarding my appeal on case MPEM7486-25.Can you kindly provide me feedback please. Regards Leon Hattingh Show quoted text Show quoted text Show quoted text Good morning I am still waiting for feedback regarding this matter. Because the employer admitted that they gave falls information and negative information to prospective employees regarding work references. I can't see way we still need to move the case to KwaZulu-Natal. The employer admitted to be guilty. So why couldn't the chairman not having already delivered a verdict is unfair. Now everyone whent quiet and the employee walk away.Unfairly decision. I am waiting for your feedback regarding this matter. Regards Leon Hattingh Show quoted text Still no response from ccma .My last email was send on the 05 January 2026
1 reviews | Active since Mar 2026
UNWILLING TO HELP EMPLOYEE WHO GOT FIRED UNFAIRLY
Ccma is very unresponsive,I'm trying to open my case for over 3years,but with no success, they don't even respond.they are definitely not helping people unfairly fired while fell sick on site with a stroke and till today it's not possible for me to work.struggling financially now and I got my medical reports from hospital with evidence that I was admitted in hospital
1 reviews | Active since Mar 2026
UNWILLING TO HELP EMPLOYEE WHO GOT FIRED UNFAIRLY
Ccma is very unresponsive,I'm trying to open my case for over 3years,but with no success, they don't even respond.they are definitely not helping people unfairly fired while fell sick on site with a stroke and till today it's not possible for me to work.struggling financially now and I got my medical reports from hospital with evidence that I was admitted in hospital
1 reviews | Active since Mar 2026
Bad service with no help from CCMA
I've been fired from my job ********ly,while I fell sick at work (stroke) CCMA is not helpful at all with my case.i don't know if it's got something to do with the fact that the company that fired me got labour lawyers...I'm struggling financially and got all my documents from hospital as evidence to prove I was really sick,in fact I am still unable to work.the company even filled my UIF forms frodulantly by stating I absconded even though i did inform my boss that Im sick and at UIF office on there systems it showed that I resigned which is not true.im really disappointed in ccma,to my understanding they are meant to be there for the employees,but that's not the case.ive sent numerous emails and made fone calls without any success
1 reviews | Active since Mar 2026
Bad service with no help from CCMA
I've been fired from my job ********ly,while I fell sick at work (stroke) CCMA is not helpful at all with my case.i don't know if it's got something to do with the fact that the company that fired me got labour lawyers...I'm struggling financially and got all my documents from hospital as evidence to prove I was really sick,in fact I am still unable to work.the company even filled my UIF forms frodulantly by stating I absconded even though i did inform my boss that Im sick and at UIF office on there systems it showed that I resigned which is not true.im really disappointed in ccma,to my understanding they are meant to be there for the employees,but that's not the case.ive sent numerous emails and made fone calls without any success
1 reviews | Active since Apr 2026
I went to CCMA"Jhb" to open a case as instructed by NATIONAL BARGAINING AND COUNCIL under the section 73A of BCEA and CCMA. Since CCMA is the the statutory body with authority to deal with these claims" GAJB17759-25 " but nothing changed or assisted to ge
CCMA AT JOHANNESBURG, COMMISSIONERS SHELVED CASE INDEFINITELY,DELAYING JUSTICE,DENYING RESOLUTION,ENABLING FRUSTRATION.
1 reviews | Active since Apr 2026
I went to CCMA"Jhb" to open a case as instructed by NATIONAL BARGAINING AND COUNCIL under the section 73A of BCEA and CCMA. Since CCMA is the the statutory body with authority to deal with these claims" GAJB17759-25 " but nothing changed or assisted to ge
CCMA AT JOHANNESBURG, COMMISSIONERS SHELVED CASE INDEFINITELY,DELAYING JUSTICE,DENYING RESOLUTION,ENABLING FRUSTRATION.