Total service breakdown and zero communication at CCMA Cape Tow

I am deeply disappointed by the utter lack of service delivery from the CCMA, specifically the Cape Town regional office. For a body meant to handle urgent labor disputes, their administrative turnaround is non-existent.

My case (WECT4410-26) was activated nearly two months ago on 20 May 2026 for a Con/Arb process, yet I am left entirely in the dark. No dates, no notifications, and no communication. The national CMS email address bounces back because the mailbox is full, meaning citizens have no way to get digital updates.

When you call the office, you are met with hostility. A consultant named Elizabeth went as far as refusing to give her surname or let me speak to a supervisor when I asked for a simple update. The CCMA's core values of social justice and accountability are clearly not being practiced on the ground. I demand that a senior regional supervisor look into case WECT4410-26 and contact me with my scheduled hearing dates immediately.