NPS Score
-50
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Cathay Pacific Airways
How is Cathay Pacific Airways rated on Hellopeter?
Hellopeter has tracked Cathay Pacific Airways across 43 reviews. Cathay Pacific Airways hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Cathay Pacific Airways? Write a review to help others decide.
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2026
On 29 March, I booked a flight from Johannesburg to Bali and payment of approximately R13,000 was taken from my account, but I received no booking confirmation or flight details
On 29 March, I booked a flight from Johannesburg to Bali and payment of approximately R13,000 was taken from my account, but I received no booking confirmation or flight details. I was initially told that the flight had not been booked. However, the day before departure, I was suddenly informed that the booking had been confirmed. By then, due to the lack of confirmation, I had been forced to book an alternative flight with Emirates. Cathay Pacific promised to reimburse me, but months later I am still waiting for my refund. I have followed up countless times by phone, email and live chat. I have repeatedly been told that the refund is being processed and will appear within seven days, yet nothing has been received. Live chat advisors continually transfer or disconnect me without resolving the matter. I am approximately R13,000 out of pocket due to this situation. I am simply requesting the refund that Cathay Pacific has repeatedly confirmed is owed to me.
1 reviews | Active since Aug 2026
On 29 March, I booked a flight from Johannesburg to Bali and payment of approximately R13,000 was taken from my account, but I received no booking confirmation or flight details
On 29 March, I booked a flight from Johannesburg to Bali and payment of approximately R13,000 was taken from my account, but I received no booking confirmation or flight details. I was initially told that the flight had not been booked. However, the day before departure, I was suddenly informed that the booking had been confirmed. By then, due to the lack of confirmation, I had been forced to book an alternative flight with Emirates. Cathay Pacific promised to reimburse me, but months later I am still waiting for my refund. I have followed up countless times by phone, email and live chat. I have repeatedly been told that the refund is being processed and will appear within seven days, yet nothing has been received. Live chat advisors continually transfer or disconnect me without resolving the matter. I am approximately R13,000 out of pocket due to this situation. I am simply requesting the refund that Cathay Pacific has repeatedly confirmed is owed to me.
1 reviews | Active since Mar 2025
Airline 👏👏👏
We fly a lot but because of Middle East situation we change our airline and Cathay Pacific was really so impressive lots of legspace the food was excellent and the ice cream the cherry on the top. We will definitely future flights with you book.
1 reviews | Active since Mar 2025
Airline 👏👏👏
We fly a lot but because of Middle East situation we change our airline and Cathay Pacific was really so impressive lots of legspace the food was excellent and the ice cream the cherry on the top. We will definitely future flights with you book.
1 reviews | Active since Jan 2018
Cathay pacific is *****ing and lie to there customers
I booked a flight on Cathay Pacific and a week before the flight i had to cancel due to medical reasons. I then requested a refund online and then i was refunded the flight cost, less a fee they charged me. I paid R14 946 additional for seat booking, which was not refunded. When i enquired last week about the seat refund, i was told it will be actioned for refund and Cathay Pacific still confirmed the correct amount. Now when i did an enquiry to find out how fat the refund it, i was told the seats will not be refunded as i did it online. Not sure why the online is different to contact them directly, but due to that i am losing out on my seat refund. Trying to contact them via email is also useless so i am not sure how the correct method of corresponding is with them, but please do not make use of them as their service is pathetic and you are being **** to. I will never make use of them again.
1 reviews | Active since Jan 2018
Cathay pacific is *****ing and lie to there customers
I booked a flight on Cathay Pacific and a week before the flight i had to cancel due to medical reasons. I then requested a refund online and then i was refunded the flight cost, less a fee they charged me. I paid R14 946 additional for seat booking, which was not refunded. When i enquired last week about the seat refund, i was told it will be actioned for refund and Cathay Pacific still confirmed the correct amount. Now when i did an enquiry to find out how fat the refund it, i was told the seats will not be refunded as i did it online. Not sure why the online is different to contact them directly, but due to that i am losing out on my seat refund. Trying to contact them via email is also useless so i am not sure how the correct method of corresponding is with them, but please do not make use of them as their service is pathetic and you are being **** to. I will never make use of them again.
1 reviews | Active since Jan 2018
Worst airline experience
I am writing this with a very heavy heart, and it has taken me 3 days to decide whether to send it or just let it be, but I have decided to inform you of me and my husband's experience on four Cathay flights over a period of 2 weeks. Our first flight was from OR International Airport in South Africa to Hong Kong, 27 December 2025 This is a 12-hour flight, we got on the plane, lunch was served and the cabin crew disappeared leaving us alone not once coming around asking whether we would like something to drink, they only appeared once the next meal was due and then they were rushing around getting ready for landing in Hong Kong. The bathroom was filthy within the first 2 hours, wet floor, toilet paper on floor and stinking. Our second flight from Hong Kong to ****et was a 3hr 40min flight. Same here got on the plane, got food and they disappeared until it was time to land Coming back on 9 January 2026 ****et to Hong Kong exactly the same as the flight to ****et Flight from Hong Kong to South Africa was THE WORST flight I have ever been on in my life!!! We almost dehydrated, I rang the call bell around 03:00 am asking if we can at least get some coffee, the passenger in front of me wanted to give you the worst rating on the onboard screen, but his wife stopped him not to cause any issues, but I think issues must be made. We may have flown Economy, but we still paid A LOT of money for our flights, and we supported Cathay in all 4 of our flights and this flying experience was worse than public transport in an overcrowded bus with no one giving a damn about your wellbeing. I am sorry to say this but never ever in my life will we ever fly Cathay again or even recommend Cathay to anyone we will stop them from booking your airline services We just felt that we should give our feedback, we did not fly for free, the passengers deserved better
1 reviews | Active since Jan 2018
Worst airline experience
I am writing this with a very heavy heart, and it has taken me 3 days to decide whether to send it or just let it be, but I have decided to inform you of me and my husband's experience on four Cathay flights over a period of 2 weeks. Our first flight was from OR International Airport in South Africa to Hong Kong, 27 December 2025 This is a 12-hour flight, we got on the plane, lunch was served and the cabin crew disappeared leaving us alone not once coming around asking whether we would like something to drink, they only appeared once the next meal was due and then they were rushing around getting ready for landing in Hong Kong. The bathroom was filthy within the first 2 hours, wet floor, toilet paper on floor and stinking. Our second flight from Hong Kong to ****et was a 3hr 40min flight. Same here got on the plane, got food and they disappeared until it was time to land Coming back on 9 January 2026 ****et to Hong Kong exactly the same as the flight to ****et Flight from Hong Kong to South Africa was THE WORST flight I have ever been on in my life!!! We almost dehydrated, I rang the call bell around 03:00 am asking if we can at least get some coffee, the passenger in front of me wanted to give you the worst rating on the onboard screen, but his wife stopped him not to cause any issues, but I think issues must be made. We may have flown Economy, but we still paid A LOT of money for our flights, and we supported Cathay in all 4 of our flights and this flying experience was worse than public transport in an overcrowded bus with no one giving a damn about your wellbeing. I am sorry to say this but never ever in my life will we ever fly Cathay again or even recommend Cathay to anyone we will stop them from booking your airline services We just felt that we should give our feedback, we did not fly for free, the passengers deserved better