NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Casseys Auto Benoni Ford
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Hellopeter has tracked Casseys Auto Benoni Ford across 10 reviews. Casseys Auto Benoni Ford hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Casseys Auto Benoni Ford? Write a review to help others decide.
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2024
Miss
I am writing to formally complain about the poor service I received at Benoni Cassey’s. I brought my car in for a service and was informed that a review would be done and that I would receive a call. However, no one contacted me as promised. I then had to return to the store myself to follow up, which caused unnecessary inconvenience. Additionally, my windscreen was damaged during the service. This damage was not present before I handed over my vehicle. I am extremely disappointed that this happened, especially considering that I paid for the service expecting professionalism and proper care of my vehicle. Furthermore, I had to wait a long time for my car to be ready, which caused delays in my personal responsibilities, including collecting my child from aftercare. This situation was stressful and unfair. I find this level of service unacceptable. I trusted your business to handle my vehicle professionally, but unfortunately, this was not the case. I request that this matter be urgently investigated. I would like my damaged windscreen to be repaired or replaced at your cost. Additionally, I would appreciate feedback on how you intend to resolve this matter and prevent similar incidents in the future. I look forward to your prompt response.
1 reviews | Active since Feb 2024
Miss
I am writing to formally complain about the poor service I received at Benoni Cassey’s. I brought my car in for a service and was informed that a review would be done and that I would receive a call. However, no one contacted me as promised. I then had to return to the store myself to follow up, which caused unnecessary inconvenience. Additionally, my windscreen was damaged during the service. This damage was not present before I handed over my vehicle. I am extremely disappointed that this happened, especially considering that I paid for the service expecting professionalism and proper care of my vehicle. Furthermore, I had to wait a long time for my car to be ready, which caused delays in my personal responsibilities, including collecting my child from aftercare. This situation was stressful and unfair. I find this level of service unacceptable. I trusted your business to handle my vehicle professionally, but unfortunately, this was not the case. I request that this matter be urgently investigated. I would like my damaged windscreen to be repaired or replaced at your cost. Additionally, I would appreciate feedback on how you intend to resolve this matter and prevent similar incidents in the future. I look forward to your prompt response.
1 reviews | Active since Aug 2016
Good Service_Cassey Auto Benoni Ford
Took my vehicle for service on 29 April, firstly the lift in the morning was on point. By 08h00 was already at my work place in Kempton Park without any delays of having to wait for other customers to drop of their vehicles so that the drivers can then check their destinations. Very impressed and keep up the good work. My service consultant Annika was very helpful and patient. Thank you. Benoni has officially gained a new customer, will be taking my car there from now on.
1 reviews | Active since Aug 2016
Good Service_Cassey Auto Benoni Ford
Took my vehicle for service on 29 April, firstly the lift in the morning was on point. By 08h00 was already at my work place in Kempton Park without any delays of having to wait for other customers to drop of their vehicles so that the drivers can then check their destinations. Very impressed and keep up the good work. My service consultant Annika was very helpful and patient. Thank you. Benoni has officially gained a new customer, will be taking my car there from now on.
1 reviews | Active since Jan 2026
Appaling Service and Descrimination
The excitement of knowing your car will be serviced and repaired by a dealership you thought was reputable as it is part of a big company turned into a nightmare when I took my car for a service at Cassey auto Ford Benoni. After booking my car for service and given a date, I was the first person to arrive with my car at this dealership. I was assisted by Karen van der Walt who also seemed nice at the time of dropping my car. Karen advised me that my car would be ready by 13H00 the same, 09 January 2026. I was asked if I needed transport back which I accepted, but after waiting for an hour seeing other people (white people) being shuttled out who came before me, I decided to call an uber as I needed to go to homeaffairs. I then called back after 12H00 to check the progress so that I can come collsct the car, BUT Karen gave me a long story about the car not due for service as it according to her serviced a few months back. I immediately realised that something was not right, if this was the case Karen should have picked this when I dropped the car. Long story short, I took my car and left, called the dealership that had stamped the service book, who advised that they only did the seals. I got the invoice and sent it to Karen advising her that the service light csnnot just come on before the service date. I booked the car again and took it in on 15th January 2026. I was also the first person at the dealership, Karen booked my car in again and she advised that it will take up to 12H00 to complete the service, this time I went to the dealership after 13H00 but I received a shock of my life. My car was not serviced, Karen said they did other cars before mine. I asked why others before mine when I came in first, she said they came before mine, I argued saying I was the first and had checked the workshop there were no cars. She said thats not how they work, when I asked her to explain, she couldnt , thats when I realised that Cassey Auto Benoni do white people first before other races, as previously I had not being put into the shuttle but white were shuttled before me. I escalated my complain to Morne Kamfer who I was told is the service manager, but this did not help. I left and my car spent two days with them. After two days I called and was told to come fetch the car. The car was not cleaned and after two days of collecting the car it was not driving the same, until today. I am definately sure that my car was not serviced, the water level was still the same. Cassey Auto Benoni is not a place to take your car if you are black, they will make you feel as if they are doing you a favour. The confrantation I had with Karen made me feel so sadm angry but decided to walk away. There was a white guy standing there, he shook his head in shock hearing that I brought my car at 06:30am and was not ready. In this day where freedom was achieved more three decades ago and still have this treatment. I do have some emails where I was sent from pillar to post.
1 reviews | Active since Jan 2026
Appaling Service and Descrimination
The excitement of knowing your car will be serviced and repaired by a dealership you thought was reputable as it is part of a big company turned into a nightmare when I took my car for a service at Cassey auto Ford Benoni. After booking my car for service and given a date, I was the first person to arrive with my car at this dealership. I was assisted by Karen van der Walt who also seemed nice at the time of dropping my car. Karen advised me that my car would be ready by 13H00 the same, 09 January 2026. I was asked if I needed transport back which I accepted, but after waiting for an hour seeing other people (white people) being shuttled out who came before me, I decided to call an uber as I needed to go to homeaffairs. I then called back after 12H00 to check the progress so that I can come collsct the car, BUT Karen gave me a long story about the car not due for service as it according to her serviced a few months back. I immediately realised that something was not right, if this was the case Karen should have picked this when I dropped the car. Long story short, I took my car and left, called the dealership that had stamped the service book, who advised that they only did the seals. I got the invoice and sent it to Karen advising her that the service light csnnot just come on before the service date. I booked the car again and took it in on 15th January 2026. I was also the first person at the dealership, Karen booked my car in again and she advised that it will take up to 12H00 to complete the service, this time I went to the dealership after 13H00 but I received a shock of my life. My car was not serviced, Karen said they did other cars before mine. I asked why others before mine when I came in first, she said they came before mine, I argued saying I was the first and had checked the workshop there were no cars. She said thats not how they work, when I asked her to explain, she couldnt , thats when I realised that Cassey Auto Benoni do white people first before other races, as previously I had not being put into the shuttle but white were shuttled before me. I escalated my complain to Morne Kamfer who I was told is the service manager, but this did not help. I left and my car spent two days with them. After two days I called and was told to come fetch the car. The car was not cleaned and after two days of collecting the car it was not driving the same, until today. I am definately sure that my car was not serviced, the water level was still the same. Cassey Auto Benoni is not a place to take your car if you are black, they will make you feel as if they are doing you a favour. The confrantation I had with Karen made me feel so sadm angry but decided to walk away. There was a white guy standing there, he shook his head in shock hearing that I brought my car at 06:30am and was not ready. In this day where freedom was achieved more three decades ago and still have this treatment. I do have some emails where I was sent from pillar to post.