Miss

I am writing to formally complain about the poor service I received at Benoni Cassey’s. I brought my car in for a service and was informed that a review would be done and that I would receive a call. However, no one contacted me as promised. I then had to return to the store myself to follow up, which caused unnecessary inconvenience. Additionally, my windscreen was damaged during the service. This damage was not present before I handed over my vehicle. I am extremely disappointed that this happened, especially considering that I paid for the service expecting professionalism and proper care of my vehicle. Furthermore, I had to wait a long time for my car to be ready, which caused delays in my personal responsibilities, including collecting my child from aftercare. This situation was stressful and unfair. I find this level of service unacceptable. I trusted your business to handle my vehicle professionally, but unfortunately, this was not the case. I request that this matter be urgently investigated. I would like my damaged windscreen to be repaired or replaced at your cost. Additionally, I would appreciate feedback on how you intend to resolve this matter and prevent similar incidents in the future. I look forward to your prompt response.