Appaling Service and Descrimination

The excitement of knowing your car will be serviced and repaired by a dealership you thought was reputable as it is part of a big company turned into a nightmare when I took my car for a service at Cassey auto Ford Benoni. After booking my car for service and given a date, I was the first person to arrive with my car at this dealership. I was assisted by Karen van der Walt who also seemed nice at the time of dropping my car. Karen advised me that my car would be ready by 13H00 the same, 09 January 2026. I was asked if I needed transport back which I accepted, but after waiting for an hour seeing other people (white people) being shuttled out who came before me, I decided to call an uber as I needed to go to homeaffairs. I then called back after 12H00 to check the progress so that I can come collsct the car, BUT Karen gave me a long story about the car not due for service as it according to her serviced a few months back. I immediately realised that something was not right, if this was the case Karen should have picked this when I dropped the car. Long story short, I took my car and left, called the dealership that had stamped the service book, who advised that they only did the seals. I got the invoice and sent it to Karen advising her that the service light csnnot just come on before the service date. I booked the car again and took it in on 15th January 2026. I was also the first person at the dealership, Karen booked my car in again and she advised that it will take up to 12H00 to complete the service, this time I went to the dealership after 13H00 but I received a shock of my life. My car was not serviced, Karen said they did other cars before mine. I asked why others before mine when I came in first, she said they came before mine, I argued saying I was the first and had checked the workshop there were no cars. She said thats not how they work, when I asked her to explain, she couldnt , thats when I realised that Cassey Auto Benoni do white people first before other races, as previously I had not being put into the shuttle but white were shuttled before me. I escalated my complain to Morne Kamfer who I was told is the service manager, but this did not help. I left and my car spent two days with them. After two days I called and was told to come fetch the car. The car was not cleaned and after two days of collecting the car it was not driving the same, until today. I am definately sure that my car was not serviced, the water level was still the same. Cassey Auto Benoni is not a place to take your car if you are black, they will make you feel as if they are doing you a favour. The confrantation I had with Karen made me feel so sadm angry but decided to walk away. There was a white guy standing there, he shook his head in shock hearing that I brought my car at 06:30am and was not ready. In this day where freedom was achieved more three decades ago and still have this treatment. I do have some emails where I was sent from pillar to post.