NPS Score
-100
Recommended: Unlikely
Sep '26 - Oct '26
Frequently Asked Questions About Carousel.co.za
How is Carousel.co.za rated on Hellopeter?
Hellopeter has tracked Carousel.co.za across 3 reviews. Carousel.co.za hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Carousel.co.za? Write a review to help others decide.
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2023
am extremely disappointed and frustrated with Carousel's handling of my withdrawal.
### Extremely disappointing withdrawal experience I am extremely disappointed and frustrated with Carousel's handling of my withdrawal. I won money on Carousel and requested my withdrawal **more than two weeks ago**, but to date I have still not received my money. I have followed up multiple times and escalated the matter, yet I keep being told that my withdrawal is with the **Finance Department awaiting approval**. How can it take more than two weeks to process a withdrawal? What makes this even more frustrating is the lack of a clear explanation or resolution. Every time I follow up, I am simply told that the matter has been escalated or that Finance needs to approve it. Meanwhile, I am left waiting for money that I am legitimately entitled to receive. This is completely unacceptable customer service. If there is an issue preventing the withdrawal from being processed, then Carousel should clearly explain what the issue is instead of giving customers the same generic response. I have been patient and have given Carousel more than enough time to resolve this matter. At this point, I expect my withdrawal to be processed **immediately**, along with a proper explanation for why it has taken more than two weeks. This experience has seriously damaged my trust in Carousel. Customers should not have to repeatedly chase a company for their own winnings. **Carousel, please stop delaying this matter and release my withdrawal without any further excuses or unnecessary delays.**
1 reviews | Active since Aug 2023
am extremely disappointed and frustrated with Carousel's handling of my withdrawal.
### Extremely disappointing withdrawal experience I am extremely disappointed and frustrated with Carousel's handling of my withdrawal. I won money on Carousel and requested my withdrawal **more than two weeks ago**, but to date I have still not received my money. I have followed up multiple times and escalated the matter, yet I keep being told that my withdrawal is with the **Finance Department awaiting approval**. How can it take more than two weeks to process a withdrawal? What makes this even more frustrating is the lack of a clear explanation or resolution. Every time I follow up, I am simply told that the matter has been escalated or that Finance needs to approve it. Meanwhile, I am left waiting for money that I am legitimately entitled to receive. This is completely unacceptable customer service. If there is an issue preventing the withdrawal from being processed, then Carousel should clearly explain what the issue is instead of giving customers the same generic response. I have been patient and have given Carousel more than enough time to resolve this matter. At this point, I expect my withdrawal to be processed **immediately**, along with a proper explanation for why it has taken more than two weeks. This experience has seriously damaged my trust in Carousel. Customers should not have to repeatedly chase a company for their own winnings. **Carousel, please stop delaying this matter and release my withdrawal without any further excuses or unnecessary delays.**
1 reviews | Active since Jul 2025
### **Carousel SA — Withdrawal Still Unpaid Since Friday | No Support or Resolution**
### **Carousel SA — Withdrawal Still Unpaid Since Friday | No Support or Resolution** I am extremely disappointed with my experience with **Carousel**. On **Friday**, I won approximately **R200** and requested a withdrawal of my funds. It is now **Tuesday**, and my withdrawal has still not been processed. What makes this situation even more frustrating is the **complete lack of meaningful support or communication**. I have attempted to get assistance regarding my withdrawal, yet I have not received a satisfactory explanation as to why my funds remain outstanding or when I can expect to receive them. I have also escalated the matter to the relevant gambling authorities, but **I have received no response from them either**. So, from a customer's perspective, I am currently in a situation where: * I deposited and played legitimately. * I won approximately **R200 on Friday**. * I requested a withdrawal. * The withdrawal remains unpaid as of **Tuesday**. * I have not received an adequate explanation for the delay. * I have not received the level of customer support I would reasonably expect. * I have attempted escalation without receiving a meaningful response. For such a relatively small withdrawal, the lack of communication is particularly concerning. At this point, I have to be completely honest: **I feel like I have been ****med.** I am not stating that as a proven fact or accusing anyone of ******** conduct — I am describing how this experience currently feels from my position as a customer who has won money, requested a withdrawal, and is still waiting without adequate assistance. I am asking Carousel to resolve this immediately and provide a clear explanation of what has happened to my withdrawal. A gambling platform should not only make it easy for customers to deposit and play. Customers should also be able to **withdraw their legitimate winnings and receive proper assistance when something goes wrong**. I will be documenting the outcome of this complaint and updating this review accordingly. **Carousel: please process my withdrawal and provide a proper explanation.** **Date of withdrawal request:** Friday **Current status:** Still awaiting payment as of Tuesday **Amount won:** Approximately R200 **Support received:** No satisfactory resolution **Regulatory escalation:** Attempted; awaiting response
1 reviews | Active since Jul 2025
### **Carousel SA — Withdrawal Still Unpaid Since Friday | No Support or Resolution**
### **Carousel SA — Withdrawal Still Unpaid Since Friday | No Support or Resolution** I am extremely disappointed with my experience with **Carousel**. On **Friday**, I won approximately **R200** and requested a withdrawal of my funds. It is now **Tuesday**, and my withdrawal has still not been processed. What makes this situation even more frustrating is the **complete lack of meaningful support or communication**. I have attempted to get assistance regarding my withdrawal, yet I have not received a satisfactory explanation as to why my funds remain outstanding or when I can expect to receive them. I have also escalated the matter to the relevant gambling authorities, but **I have received no response from them either**. So, from a customer's perspective, I am currently in a situation where: * I deposited and played legitimately. * I won approximately **R200 on Friday**. * I requested a withdrawal. * The withdrawal remains unpaid as of **Tuesday**. * I have not received an adequate explanation for the delay. * I have not received the level of customer support I would reasonably expect. * I have attempted escalation without receiving a meaningful response. For such a relatively small withdrawal, the lack of communication is particularly concerning. At this point, I have to be completely honest: **I feel like I have been ****med.** I am not stating that as a proven fact or accusing anyone of ******** conduct — I am describing how this experience currently feels from my position as a customer who has won money, requested a withdrawal, and is still waiting without adequate assistance. I am asking Carousel to resolve this immediately and provide a clear explanation of what has happened to my withdrawal. A gambling platform should not only make it easy for customers to deposit and play. Customers should also be able to **withdraw their legitimate winnings and receive proper assistance when something goes wrong**. I will be documenting the outcome of this complaint and updating this review accordingly. **Carousel: please process my withdrawal and provide a proper explanation.** **Date of withdrawal request:** Friday **Current status:** Still awaiting payment as of Tuesday **Amount won:** Approximately R200 **Support received:** No satisfactory resolution **Regulatory escalation:** Attempted; awaiting response
1 reviews | Active since Aug 2024
Withdrawal
I was Betting on carousel.co.za l won l did withdraw l never get my money its been a month now without Getting my money If carousel.co.za doesn't have money please closed ur Betting side coz we can't wait more than a money to receive withdrawal
1 reviews | Active since Aug 2024
Withdrawal
I was Betting on carousel.co.za l won l did withdraw l never get my money its been a month now without Getting my money If carousel.co.za doesn't have money please closed ur Betting side coz we can't wait more than a money to receive withdrawal