### **Carousel SA — Withdrawal Still Unpaid Since Friday | No Support or Resolution**

### **Carousel SA — Withdrawal Still Unpaid Since Friday | No Support or Resolution**

I am extremely disappointed with my experience with **Carousel**.

On **Friday**, I won approximately **R200** and requested a withdrawal of my funds. It is now **Tuesday**, and my withdrawal has still not been processed.

What makes this situation even more frustrating is the **complete lack of meaningful support or communication**. I have attempted to get assistance regarding my withdrawal, yet I have not received a satisfactory explanation as to why my funds remain outstanding or when I can expect to receive them.

I have also escalated the matter to the relevant gambling authorities, but **I have received no response from them either**.

So, from a customer's perspective, I am currently in a situation where:

* I deposited and played legitimately. * I won approximately **R200 on Friday**. * I requested a withdrawal. * The withdrawal remains unpaid as of **Tuesday**. * I have not received an adequate explanation for the delay. * I have not received the level of customer support I would reasonably expect. * I have attempted escalation without receiving a meaningful response.

For such a relatively small withdrawal, the lack of communication is particularly concerning.

At this point, I have to be completely honest: **I feel like I have been ****med.** I am not stating that as a proven fact or accusing anyone of ******** conduct — I am describing how this experience currently feels from my position as a customer who has won money, requested a withdrawal, and is still waiting without adequate assistance.

I am asking Carousel to resolve this immediately and provide a clear explanation of what has happened to my withdrawal.

A gambling platform should not only make it easy for customers to deposit and play. Customers should also be able to **withdraw their legitimate winnings and receive proper assistance when something goes wrong**.

I will be documenting the outcome of this complaint and updating this review accordingly.

**Carousel: please process my withdrawal and provide a proper explanation.**

**Date of withdrawal request:** Friday **Current status:** Still awaiting payment as of Tuesday **Amount won:** Approximately R200 **Support received:** No satisfactory resolution **Regulatory escalation:** Attempted; awaiting response