am extremely disappointed and frustrated with Carousel's handling of my withdrawal.

### Extremely disappointing withdrawal experience

I am extremely disappointed and frustrated with Carousel's handling of my withdrawal.

I won money on Carousel and requested my withdrawal **more than two weeks ago**, but to date I have still not received my money. I have followed up multiple times and escalated the matter, yet I keep being told that my withdrawal is with the **Finance Department awaiting approval**.

How can it take more than two weeks to process a withdrawal?

What makes this even more frustrating is the lack of a clear explanation or resolution. Every time I follow up, I am simply told that the matter has been escalated or that Finance needs to approve it. Meanwhile, I am left waiting for money that I am legitimately entitled to receive.

This is completely unacceptable customer service. If there is an issue preventing the withdrawal from being processed, then Carousel should clearly explain what the issue is instead of giving customers the same generic response.

I have been patient and have given Carousel more than enough time to resolve this matter. At this point, I expect my withdrawal to be processed **immediately**, along with a proper explanation for why it has taken more than two weeks.

This experience has seriously damaged my trust in Carousel. Customers should not have to repeatedly chase a company for their own winnings.

**Carousel, please stop delaying this matter and release my withdrawal without any further excuses or unnecessary delays.**