Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Capital Legacy presents a sharply divided experience. Front line client care agents earn extraordinary praise by name for warmth, product knowledge and same day fixes, while deceased estate administration, cancellations and unauthorised salary deductions generate deep frustration. Customers consistently describe brilliant call centre help alongside long silences once a claim, estate or cancellation request is lodged.
Top Strengths:
- •Customer Service & Professional Guidance: Named agents such as Justin Grobler, Likho Manciya, Elaine Erasmus, Shandre Steenkamp and Dikeledi Seripe are repeatedly described as patient, knowledgeable and going the extra mile, often resolving policy and debit order queries within minutes on a single call.
Replied to 100% of negative reviews
Reply time on negative reviews: 12h 47m
TrustIndex
7.9
Ranking
#7
in Investments & Wealth
Reply Time
12h 11m
NPS Score
22
Recommended: Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 12h 47m
Nov '25 - Oct '26
Frequently Asked Questions About Capital Legacy
What do customers say about Capital Legacy?
Based on recent customer reviews, Capital Legacy presents a sharply divided experience. Front line client care agents earn extraordinary praise by name for warmth, product knowledge and same day fixes, while deceased estate administration, cancellations and unauthorised salary deductions generate deep frustration. Customers consistently describe brilliant call centre help alongside long silences once a claim, estate or cancellation request is lodged.
What is Capital Legacy's biggest strength?
Capital Legacy's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Named agents such as Justin Grobler, Likho Manciya, Elaine Erasmus, Shandre Steenkamp and Dikeledi Seripe are repeatedly described as patient, knowledgeable and going the extra mile, often resolving policy and debit order queries within minutes on a single call.
What are the most common complaints about Capital Legacy?
The most common complaint about Capital Legacy, based on Hellopeter's AI analysis of recent customer reviews, is Process Efficiency & Turnaround. Deceased estate administration draws the harshest criticism, with letters of executorship, liquidation accounts and payouts described as stalling for months or years. Wrong wills lodged and repeated document requests compound the delay for grieving families.
How does Capital Legacy compare to other Investments & Wealth companies?
Capital Legacy scores 2.8 out of 5 on Hellopeter's AI analysis of service quality in Investments & Wealth, compared to the Investments & Wealth industry average of 3.1. Their strongest theme is Consultant Quality (4.4); their weakest is Withdrawals & Payouts (2). The top AI-rated Investments & Wealth business on Hellopeter is ASI Financial Services (4.4). How is the AI Score calculated? →
Is Capital Legacy trustworthy?
Capital Legacy has a TrustIndex of 7.9 out of 10 on Hellopeter, based on 676 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 12 hours 47 min. Hellopeter has tracked Capital Legacy across 3,143 total reviews. How is the TrustIndex calculated? →
Recent reviews (676)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Making a difficult situation harder
Losing someone is a terrible experience as is. Losing the person you thought you would spend your life with and bought a house with suddenly and unexpectedly is a nightmare to say the least. Capital legacy honestly made it worse.... Except for the fact that the person who is suppose to handle the estate rarely actually updates you on the progress or answers emails in a timely manner, the lawyers they appoint are just as useless. While having to deal with the loss of a loved one and suddenly having to find the funds to keep paying your everything they all seem to have all the time in the world while you inch closer to bankruptcy every month. Don't expect anything to be handled in a timely manner and if there is a property involved don't expect any sympathy or that it will be handled quickly. Will definitely be moving my policies.
1 reviews | Active since Jan 2020
Making a difficult situation harder
Losing someone is a terrible experience as is. Losing the person you thought you would spend your life with and bought a house with suddenly and unexpectedly is a nightmare to say the least. Capital legacy honestly made it worse.... Except for the fact that the person who is suppose to handle the estate rarely actually updates you on the progress or answers emails in a timely manner, the lawyers they appoint are just as useless. While having to deal with the loss of a loved one and suddenly having to find the funds to keep paying your everything they all seem to have all the time in the world while you inch closer to bankruptcy every month. Don't expect anything to be handled in a timely manner and if there is a property involved don't expect any sympathy or that it will be handled quickly. Will definitely be moving my policies.
1 reviews | Active since Dec 2021
Updating of Will
Michelle Moahloadi was extremely helpful. I loved the fact that I did not have to wait days for feedback.
1 reviews | Active since Dec 2021
Updating of Will
Michelle Moahloadi was extremely helpful. I loved the fact that I did not have to wait days for feedback.
1 reviews | Active since Mar 2014
Not at all the best place to do your will and buy a little policy to cover expenses
My husband pass away on 15Sept 2026. Estate is registered. No info at all either with a mail or phone call. They let the daughter in law in for info and appointment but I that was married to my husband nothing
1 reviews | Active since Mar 2014
Not at all the best place to do your will and buy a little policy to cover expenses
My husband pass away on 15Sept 2026. Estate is registered. No info at all either with a mail or phone call. They let the daughter in law in for info and appointment but I that was married to my husband nothing
1 reviews | Active since Oct 2026
I would like to express my sincere appreciation for Likho Manciya at Capital Legacy for the outst...
I would like to express my sincere appreciation for Likho Manciya at Capital Legacy for the outstanding service he provided. His professionalism, friendliness, and willingness to assist made the entire experience exceptional. He went above and beyond my expectations, and his excellent customer service truly deserves recognition. Thank you, Likho, for making the experience so pleasant. Keep up the great work! You are a true asset to Capital Legacy.
1 reviews | Active since Oct 2026
I would like to express my sincere appreciation for Likho Manciya at Capital Legacy for the outst...
I would like to express my sincere appreciation for Likho Manciya at Capital Legacy for the outstanding service he provided. His professionalism, friendliness, and willingness to assist made the entire experience exceptional. He went above and beyond my expectations, and his excellent customer service truly deserves recognition. Thank you, Likho, for making the experience so pleasant. Keep up the great work! You are a true asset to Capital Legacy.
1 reviews | Active since Mar 2025
Miss
Justin Grobler was very professional when i met with him and he explained everything clearly to me. Even when i asked him to repeat some of the things he did just that with a smile on his face. Thank you Charity
1 reviews | Active since Mar 2025
Miss
Justin Grobler was very professional when i met with him and he explained everything clearly to me. Even when i asked him to repeat some of the things he did just that with a smile on his face. Thank you Charity
1 reviews | Active since Jan 2024
Terrible interaction
I just received a call from a consultant with a terrible attitude. He called to offer a drafting service. He's not willing to listen and when the response is a no he is sarcastic and condescending. Grateful to not be doing business with your company.
1 reviews | Active since Jan 2024
Terrible interaction
I just received a call from a consultant with a terrible attitude. He called to offer a drafting service. He's not willing to listen and when the response is a no he is sarcastic and condescending. Grateful to not be doing business with your company.
1 reviews | Active since Jul 2011
Very poor service
Poor service. No response to queries. Premium increase without prior notice
1 reviews | Active since Jul 2011
Very poor service
Poor service. No response to queries. Premium increase without prior notice