Capital Debt SA
Unclaimed Business
|1|25 Reviews (last 12 months)|This business does not respond to reviews
Capital Debt SA
Unclaimed Business
|1
25 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Capital Debt SA draws consistent criticism from South African consumers who say cold callers presented themselves as bank or NCR representatives, promising reduced interest rates before placing them under debt review without informed consent. Reviewers describe rushed electronic signatures, debit orders taken before creditors were paid, accounts slipping into arrears, and salaries swallowed by deductions. Cancellation requests reportedly stall behind extra document demands, while emails, WhatsApp messages and calls to named consultants go unanswered. Many writers say they have escalated matters to the National Credit Regulator.
Performance(last 12 months):
Trustindex Rating
1.7NPS Score
-100Unlikely
TrustIndex
1.7
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|25 Reviews
Oct '25 - Sep '26
Recent reviews (25)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLG
Lungisa G
1 reviews | Active since Mar 2013
7 Jul 2026, 14:48
False pretense
I believe Capital DebtSA is misleading consumers under the pretense of providing debt relief, while in reality many clients continue to experience financial prejudice and unnecessary delays. When a consumer decides to cancel the debt review process, Capital DebtSA requires the submission of documents such as a copy of an ID, bank statements, and proof of address. These requirements appear excessive where the purpose is simply to process a cancellation or reversal, particularly if they are not supported by a clear legal or regulatory basis. Consumers should not be subjected to unnecessary administrative hurdles that delay the cancellation process while fees continue to be deducted. If a consumer has provided a clear written instruction to terminate the service, the company should process the request promptly and transparently, in accordance with the applicable provisions of the National Credit Regulator and the National Consumer Tribunal, as well as the relevant consumer protection legislation. I call on Capital DebtSA to process cancellations without unnecessary delays, provide clear reasons for any additional documentation requested, and ensure that consumers' rights are respected throughout the process.
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Lungisa G
1 reviews | Active since Mar 2013
7 Jul 2026, 14:48
False pretense
I believe Capital DebtSA is misleading consumers under the pretense of providing debt relief, while in reality many clients continue to experience financial prejudice and unnecessary delays. When a consumer decides to cancel the debt review process, Capital DebtSA requires the submission of documents such as a copy of an ID, bank statements, and proof of address. These requirements appear excessive where the purpose is simply to process a cancellation or reversal, particularly if they are not supported by a clear legal or regulatory basis. Consumers should not be subjected to unnecessary administrative hurdles that delay the cancellation process while fees continue to be deducted. If a consumer has provided a clear written instruction to terminate the service, the company should process the request promptly and transparently, in accordance with the applicable provisions of the National Credit Regulator and the National Consumer Tribunal, as well as the relevant consumer protection legislation. I call on Capital DebtSA to process cancellations without unnecessary delays, provide clear reasons for any additional documentation requested, and ensure that consumers' rights are respected throughout the process.
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Ruan V
1 reviews | Active since May 2023
28 Jun 2026, 11:58
-5 Stars: Misled into Debt Review Under the Guise of Credit Consolidation
I am sharing my experience to warn other consumers. On 23 June 2026, I was contacted by individuals who did not initially identify themselves as representatives of Capital Debt SA. Throughout the sales process, they repeatedly referred to FNB, leading me to believe that I was dealing with an FNB consultant regarding a credit consolidation product. I was expressly told that I was not applying for debt review. I was repeatedly pressured to sign electronic documents while I was at work, despite asking to be contacted after 15:00. The iDoc documents would not open, preventing me from reading what I was allegedly signing, yet I was continually urged to proceed. I agreed to what I understood to be a credit consolidation arrangement for my FNB Credit Card, Discovery Credit Card, FNB Personal Loan and FNB Temporary Loan. Shortly afterwards, I was informed that one or more of those debts could not be included. I was never provided with a revised agreement reflecting those material changes. When another representative later explained debt review, I made it clear that I would only consider proceeding if I received an updated Form 16 and revised debit order agreement reflecting a reduced monthly payment. Those documents were never sent. Despite numerous requests, I have still not received all the documents, call recordings and records relating to my matter. I was later told that I had supposedly created the password protecting the iDoc documents. This is simply untrue. I never created or communicated any password and have therefore been unable to review the document Capital Debt SA alleges I signed. I have formally disputed the alleged agreement, requested the immediate cancellation of the debt review process, demanded the removal of the debt review listing from my credit profile, and requested every call recording and document relating to my case. This matter has been escalated to the National Credit Regulator, FNB and other relevant authorities for investigation. I hope Capital Debt SA will now engage transparently, provide the requested records, and resolve this matter without further delay.
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Ruan V
1 reviews | Active since May 2023
28 Jun 2026, 11:58
-5 Stars: Misled into Debt Review Under the Guise of Credit Consolidation
I am sharing my experience to warn other consumers. On 23 June 2026, I was contacted by individuals who did not initially identify themselves as representatives of Capital Debt SA. Throughout the sales process, they repeatedly referred to FNB, leading me to believe that I was dealing with an FNB consultant regarding a credit consolidation product. I was expressly told that I was not applying for debt review. I was repeatedly pressured to sign electronic documents while I was at work, despite asking to be contacted after 15:00. The iDoc documents would not open, preventing me from reading what I was allegedly signing, yet I was continually urged to proceed. I agreed to what I understood to be a credit consolidation arrangement for my FNB Credit Card, Discovery Credit Card, FNB Personal Loan and FNB Temporary Loan. Shortly afterwards, I was informed that one or more of those debts could not be included. I was never provided with a revised agreement reflecting those material changes. When another representative later explained debt review, I made it clear that I would only consider proceeding if I received an updated Form 16 and revised debit order agreement reflecting a reduced monthly payment. Those documents were never sent. Despite numerous requests, I have still not received all the documents, call recordings and records relating to my matter. I was later told that I had supposedly created the password protecting the iDoc documents. This is simply untrue. I never created or communicated any password and have therefore been unable to review the document Capital Debt SA alleges I signed. I have formally disputed the alleged agreement, requested the immediate cancellation of the debt review process, demanded the removal of the debt review listing from my credit profile, and requested every call recording and document relating to my case. This matter has been escalated to the National Credit Regulator, FNB and other relevant authorities for investigation. I hope Capital Debt SA will now engage transparently, provide the requested records, and resolve this matter without further delay.
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Dorah K
1 reviews | Active since Oct 2025
13 Jun 2026, 15:20
Unpaid debts by Capital debts sa
Capital debt sa debited money from my account but didn't pay my accounts my accounts are now in arrears I want them to clear my name from debt review I had no problems paying my accounts they **** and said they will reduce my instalments. Kaashief Dundas is the person in charge they don't answer calls
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Dorah K
1 reviews | Active since Oct 2025
13 Jun 2026, 15:20
Unpaid debts by Capital debts sa
Capital debt sa debited money from my account but didn't pay my accounts my accounts are now in arrears I want them to clear my name from debt review I had no problems paying my accounts they **** and said they will reduce my instalments. Kaashief Dundas is the person in charge they don't answer calls
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Siyabonga J
1 reviews | Active since Dec 2021
8 Jun 2026, 14:05
Capital Debt SA are ****mers
I was mislead by their consultant under the guise of reducing my interest rates on my car payment since according to her I was being overcharged by Standard Bank according to the NCR. They are a registered company and I thought they were legit. Only to find out I was being put on debt review which was not mentioned at all on the phone. I have no issues with my debt currently and they even indicated to me that I am a good payer with a good credit score. I called them to the process cancelled and they refused straight to my face saying this is a legal process and they did nothing wrong on their end. I picked this up when i received an email from my bank saying i am on Debt Review. I cannot do anything on my account and they are going to deduct money from my account month end. I reached out to NCR and i am not getting any type of assistance what so ever
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Siyabonga J
1 reviews | Active since Dec 2021
8 Jun 2026, 14:05
Capital Debt SA are ****mers
I was mislead by their consultant under the guise of reducing my interest rates on my car payment since according to her I was being overcharged by Standard Bank according to the NCR. They are a registered company and I thought they were legit. Only to find out I was being put on debt review which was not mentioned at all on the phone. I have no issues with my debt currently and they even indicated to me that I am a good payer with a good credit score. I called them to the process cancelled and they refused straight to my face saying this is a legal process and they did nothing wrong on their end. I picked this up when i received an email from my bank saying i am on Debt Review. I cannot do anything on my account and they are going to deduct money from my account month end. I reached out to NCR and i am not getting any type of assistance what so ever
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Cherlynne W
1 reviews | Active since Jun 2025
22 May 2026, 21:08
Formal complaint against Capital Debt SA ( Kaashief Dundas DC4223)
22 May 2026 The National Credit Regulator (NCR) 127 - 15th Road, Randjespark Midrand, 1685 Email: *** RE: FORMAL COMPLAINT — FAILURE TO COMMUNICATE, MISMANAGEMENT OF DEBT REVIEW FUNDS, AND ONGOING FINANCIAL PREJUDICE Dear Sir/Madam, I write to formally lodge a complaint against capital Debt SA (NCR Registration No. DC4223), under the supervision of Mr. Kaashief Dundas, regarding their repeated failure to communicate, their inability to account for the distribution of funds paid under my debt review, and the ongoing financial prejudice I continue to suffer as a direct result of their conduct. 1. BACKGROUND My account was journaled by ABSA in June 2025 as a result of my participation in a debt review programme. Following this, I submitted a formal complaint to the Financial Sector Conduct Authority (FSCA) / Financial Ombudsman, who referred me to the National Credit Regulator (NCR) to address the discrepancies in my account. Despite this referral, I received no communication whatsoever from the NCR or any affiliated debt counsellor for an extended period. 2. INITIAL CONTACT WITH CAPITAL DEBT SA On 16 April 2026, I was contacted by Ms. Abongile Mbanjwa of Debt SA (Tel: *** / ***) regarding my accounts. During this communication: a) Ms. Mbanjwa informed me of the status of my accounts and advised that the payment method used under my previous debt review arrangement was not permissible. b) She provided me with Capital Debt SA's NCR registration number (DC4223) under Mr. Kaashief Dundas. c) A WhatsApp number was provided for the submission of documentation, and the company appeared responsive at that stage. d) When I raised the concern about ABSA potentially journaling my account again, Ms. Mbanjwa specifically undertook to assist me and provided her direct landline and WhatsApp number as points of contact, assuring me I could reach her directly should this occur. 3. SECOND JOURNALING BY ABSA AND COMPLETE COMMUNICATION BREAKDOWN On 30 April 2026 — approximately two weeks after the above engagement — ABSA journaled my account again. I immediately attempted to contact Ms. Mbanjwa via both the WhatsApp number and the landline she had provided. Both numbers are non-operational: a) The WhatsApp number does not connect. b) The landline does not connect. Despite daily attempts, I have been entirely unable to reach any responsible person at Capital Debt SA. This constitutes a serious failure of duty on the part of the registered debt counsellor and is in direct contravention of the undertakings given to me. 4. FAILURE TO ACCOUNT FOR FUND DISTRIBUTION On 4 May 2026, lorenn@capitaldebtsa requested all account information from my previous debt counsellor, Mr. Lukas Vorster. On 8 May 2026, I contacted Ms. Kaylene Jantjies to request a detailed statement reflecting how funds collected from my account were distributed to my creditors. Ms. Jantjies was unable to provide this information and referred me back to the NCR — the very body I have been unable to reach. I subsequently sent a query to PDA@DCPartners requesting a comprehensive distribution statement. The only documentation received reflected how funds were deducted from my account, but provided no breakdown of how those funds were allocated to individual creditors. This is wholly inadequate and financially prejudicial to me. 5. SUMMARY OF GRIEVANCES I respectfully submit the following specific complaints for investigation: a) Complete failure by Capital Debt SA (DC4223) and Mr. Kaashief Dundas to maintain any form of communication with me, despite explicit undertakings to do so. b) Non-operational contact numbers provided by Ms. Abongile Mbanjwa, rendering it impossible for me to seek assistance following the second journaling of my account by ABSA. c) Failure by capital Debt SA and the associated Payment Distribution Agency (PDA) to provide a clear and transparent statement accounting for all monies deducted from my account and how they were distributed among my creditors. d) Failure by named individuals, including Ms. Kaylene Jantjies and others at capital Debt SA, to respond to emails and calls. e) General mismanagement of my debt review, including unauthorised or impermissible payment methods being used without my knowledge. f) The continued registration of Mr. Kaashief Dundas as a debt counsellor with the NCR, notwithstanding the conduct described herein, which I submit is misleading to consumers and contrary to the objects of the National Credit Act. 6. RELIEF SOUGHT I respectfully request that the NCR: a) Conduct a formal investigation into Capital Debt SA (DC4223) and Mr. Kaashief Dundas regarding the above-mentioned conduct. b) Compel Capital Debt SA and/or the relevant PDA to provide me with a full and complete statement reflecting all funds received and distributed on my behalf. c) Investigate whether the payment methods app**** to my debt review were compliant with the National Credit Act 34 of 2005. d) Take appropriate regulatory action, including the suspension or cancellation of Mr. Kaashief Dundas's registration as a debt counsellor, if the investigation confirms the conduct described herein. e) Ensure that my accounts are correctly reflected and that the ongoing journaling of my ABSA account is addressed as a matter of urgency. I trust that the NCR will treat this matter with the urgency and seriousness it deserves. I am available to provide any further documentation or information required to support this complaint. Yours faithfully,
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Cherlynne W
1 reviews | Active since Jun 2025
22 May 2026, 21:08
Formal complaint against Capital Debt SA ( Kaashief Dundas DC4223)
22 May 2026 The National Credit Regulator (NCR) 127 - 15th Road, Randjespark Midrand, 1685 Email: *** RE: FORMAL COMPLAINT — FAILURE TO COMMUNICATE, MISMANAGEMENT OF DEBT REVIEW FUNDS, AND ONGOING FINANCIAL PREJUDICE Dear Sir/Madam, I write to formally lodge a complaint against capital Debt SA (NCR Registration No. DC4223), under the supervision of Mr. Kaashief Dundas, regarding their repeated failure to communicate, their inability to account for the distribution of funds paid under my debt review, and the ongoing financial prejudice I continue to suffer as a direct result of their conduct. 1. BACKGROUND My account was journaled by ABSA in June 2025 as a result of my participation in a debt review programme. Following this, I submitted a formal complaint to the Financial Sector Conduct Authority (FSCA) / Financial Ombudsman, who referred me to the National Credit Regulator (NCR) to address the discrepancies in my account. Despite this referral, I received no communication whatsoever from the NCR or any affiliated debt counsellor for an extended period. 2. INITIAL CONTACT WITH CAPITAL DEBT SA On 16 April 2026, I was contacted by Ms. Abongile Mbanjwa of Debt SA (Tel: *** / ***) regarding my accounts. During this communication: a) Ms. Mbanjwa informed me of the status of my accounts and advised that the payment method used under my previous debt review arrangement was not permissible. b) She provided me with Capital Debt SA's NCR registration number (DC4223) under Mr. Kaashief Dundas. c) A WhatsApp number was provided for the submission of documentation, and the company appeared responsive at that stage. d) When I raised the concern about ABSA potentially journaling my account again, Ms. Mbanjwa specifically undertook to assist me and provided her direct landline and WhatsApp number as points of contact, assuring me I could reach her directly should this occur. 3. SECOND JOURNALING BY ABSA AND COMPLETE COMMUNICATION BREAKDOWN On 30 April 2026 — approximately two weeks after the above engagement — ABSA journaled my account again. I immediately attempted to contact Ms. Mbanjwa via both the WhatsApp number and the landline she had provided. Both numbers are non-operational: a) The WhatsApp number does not connect. b) The landline does not connect. Despite daily attempts, I have been entirely unable to reach any responsible person at Capital Debt SA. This constitutes a serious failure of duty on the part of the registered debt counsellor and is in direct contravention of the undertakings given to me. 4. FAILURE TO ACCOUNT FOR FUND DISTRIBUTION On 4 May 2026, lorenn@capitaldebtsa requested all account information from my previous debt counsellor, Mr. Lukas Vorster. On 8 May 2026, I contacted Ms. Kaylene Jantjies to request a detailed statement reflecting how funds collected from my account were distributed to my creditors. Ms. Jantjies was unable to provide this information and referred me back to the NCR — the very body I have been unable to reach. I subsequently sent a query to PDA@DCPartners requesting a comprehensive distribution statement. The only documentation received reflected how funds were deducted from my account, but provided no breakdown of how those funds were allocated to individual creditors. This is wholly inadequate and financially prejudicial to me. 5. SUMMARY OF GRIEVANCES I respectfully submit the following specific complaints for investigation: a) Complete failure by Capital Debt SA (DC4223) and Mr. Kaashief Dundas to maintain any form of communication with me, despite explicit undertakings to do so. b) Non-operational contact numbers provided by Ms. Abongile Mbanjwa, rendering it impossible for me to seek assistance following the second journaling of my account by ABSA. c) Failure by capital Debt SA and the associated Payment Distribution Agency (PDA) to provide a clear and transparent statement accounting for all monies deducted from my account and how they were distributed among my creditors. d) Failure by named individuals, including Ms. Kaylene Jantjies and others at capital Debt SA, to respond to emails and calls. e) General mismanagement of my debt review, including unauthorised or impermissible payment methods being used without my knowledge. f) The continued registration of Mr. Kaashief Dundas as a debt counsellor with the NCR, notwithstanding the conduct described herein, which I submit is misleading to consumers and contrary to the objects of the National Credit Act. 6. RELIEF SOUGHT I respectfully request that the NCR: a) Conduct a formal investigation into Capital Debt SA (DC4223) and Mr. Kaashief Dundas regarding the above-mentioned conduct. b) Compel Capital Debt SA and/or the relevant PDA to provide me with a full and complete statement reflecting all funds received and distributed on my behalf. c) Investigate whether the payment methods app**** to my debt review were compliant with the National Credit Act 34 of 2005. d) Take appropriate regulatory action, including the suspension or cancellation of Mr. Kaashief Dundas's registration as a debt counsellor, if the investigation confirms the conduct described herein. e) Ensure that my accounts are correctly reflected and that the ongoing journaling of my ABSA account is addressed as a matter of urgency. I trust that the NCR will treat this matter with the urgency and seriousness it deserves. I am available to provide any further documentation or information required to support this complaint. Yours faithfully,
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Faatima L
1 reviews | Active since Jan 2023
28 Apr 2026, 13:44
Capital Debt SA stole my money and refusing to refund
This company debited my account before the transfer from my other DC was not completed and they are refusing to refund my money. I am told that i must waiting for 5 days for the payments Team to first look at my case even when i asked for them to escalate the case i was told that the SLA is the same 5 business days by a call centre agent Leeann. They service is the worse and when you send emails "***" or whatsapp "+***0"no one reply's. I have send five emails to *** which i still have not received feedback.
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Faatima L
1 reviews | Active since Jan 2023
28 Apr 2026, 13:44
Capital Debt SA stole my money and refusing to refund
This company debited my account before the transfer from my other DC was not completed and they are refusing to refund my money. I am told that i must waiting for 5 days for the payments Team to first look at my case even when i asked for them to escalate the case i was told that the SLA is the same 5 business days by a call centre agent Leeann. They service is the worse and when you send emails "***" or whatsapp "+***0"no one reply's. I have send five emails to *** which i still have not received feedback.
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Johannah M
1 reviews | Active since Jun 2018
6 Mar 2026, 00:07
Capital Debt SA is a ****mer !!!Be careful pls pls
Capital debt SA has subjected me under debt review under false pretence.They called me to tell me that they are assist me to reduce interest rates for payment of my account but knowing very well they want to subject me to debt counselling when i m not working.Please capital debt bring back my money u stole my money otherwise i will report *****
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Johannah M
1 reviews | Active since Jun 2018
6 Mar 2026, 00:07
Capital Debt SA is a ****mer !!!Be careful pls pls
Capital debt SA has subjected me under debt review under false pretence.They called me to tell me that they are assist me to reduce interest rates for payment of my account but knowing very well they want to subject me to debt counselling when i m not working.Please capital debt bring back my money u stole my money otherwise i will report *****
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