Replied to 13% of negative reviews
Reply time on negative reviews: 21h 33m
Reply Time
21h 33m
NPS Score
-100
Recommended: Unlikely
Replied to 13% of negative reviews
Reply time on negative reviews: 21h 33m
Nov '25 - Oct '26
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Recent reviews (8)
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Share Your Experience1 reviews | Active since Jun 2021
Beware of CallForce
CallForce, your direct marketing practices are quite *******. On 26 March 2025 I took out, what I believed to be a month-to-month contract for MTN data. I tried to cancel the contract as I lost my job and was told by MTN that it is a two year contract which expires in 2027. I now have data I cannot afford and what's more, you, CallForce cannot produce the recording of the contract conclusion. Shameful!
1 reviews | Active since Jun 2021
Beware of CallForce
CallForce, your direct marketing practices are quite *******. On 26 March 2025 I took out, what I believed to be a month-to-month contract for MTN data. I tried to cancel the contract as I lost my job and was told by MTN that it is a two year contract which expires in 2027. I now have data I cannot afford and what's more, you, CallForce cannot produce the recording of the contract conclusion. Shameful!
1 reviews | Active since Aug 2021
CallForce a ****
This company called me on behalf of MTN to offer me a FTU router contract which took them very long to deliver. It arrived on the 3rd June around 11 in the morning. I connected it the quality was bad it was buffering, I returned it to the store in Vangate Mall, as advised by the lady that I can cancel it with in 7 days. I was told there to call call force. The guy emailed the cancelation and cc'd me, this was on the 9th of June. I tried calling the call centre the rest of the month with no success. On the 1st I called in got assisted by Khaalidah which I sent the form for the cancelation and explained to her everything. She said she escalated the matter for cancelation and is waiting on approval. On the 15 July my account was debited with R1022.00, I called again MTN escalation I was told I will be provided with feedback back within 3- 5 days a still waiting on both escalation and account is still active showing another debit of R400 in August. Now I understand why people hate telesales.
1 reviews | Active since Aug 2021
CallForce a ****
This company called me on behalf of MTN to offer me a FTU router contract which took them very long to deliver. It arrived on the 3rd June around 11 in the morning. I connected it the quality was bad it was buffering, I returned it to the store in Vangate Mall, as advised by the lady that I can cancel it with in 7 days. I was told there to call call force. The guy emailed the cancelation and cc'd me, this was on the 9th of June. I tried calling the call centre the rest of the month with no success. On the 1st I called in got assisted by Khaalidah which I sent the form for the cancelation and explained to her everything. She said she escalated the matter for cancelation and is waiting on approval. On the 15 July my account was debited with R1022.00, I called again MTN escalation I was told I will be provided with feedback back within 3- 5 days a still waiting on both escalation and account is still active showing another debit of R400 in August. Now I understand why people hate telesales.
1 reviews | Active since May 2025
Really poor service & misleading company
I was contacted on the 12th May 2026 by an agent who was offering data upgrade for my current contract. On point of say there was no explanation or clarity on what would happen with my current contract as she has said the only thing I’m changing is Data and it seem like everything else would not change. I was then charged a way higher amount then what was discussed despite eve no the MTN app showing the correct amount that should be deducted. I have tried multiple times to contact the company including calling MTN directly and the agent from MTN putting me through to that number it just rang multiple times and no answer. I have contacted MTN several times and was giving a case no: BO*** on the 3rd July 2026. I then made contact again on the 9th July 2026 and discovered that the case was closed without the matter being resolve or feedback being given. Another case was logged on the 9th July 2026 and Call Force sent an email saying they can’t get a hold of me. I have give them 2 number and have received no miss calls but somehow I was not available. I’m still yet to receive the phone call to resolve this matter. I need this contact cancelled and my money refunded back.
1 reviews | Active since May 2025
Really poor service & misleading company
I was contacted on the 12th May 2026 by an agent who was offering data upgrade for my current contract. On point of say there was no explanation or clarity on what would happen with my current contract as she has said the only thing I’m changing is Data and it seem like everything else would not change. I was then charged a way higher amount then what was discussed despite eve no the MTN app showing the correct amount that should be deducted. I have tried multiple times to contact the company including calling MTN directly and the agent from MTN putting me through to that number it just rang multiple times and no answer. I have contacted MTN several times and was giving a case no: BO*** on the 3rd July 2026. I then made contact again on the 9th July 2026 and discovered that the case was closed without the matter being resolve or feedback being given. Another case was logged on the 9th July 2026 and Call Force sent an email saying they can’t get a hold of me. I have give them 2 number and have received no miss calls but somehow I was not available. I’m still yet to receive the phone call to resolve this matter. I need this contact cancelled and my money refunded back.
1 reviews | Active since Apr 2026
Disappointed
I was contacted by an agent from Call Force, calling on behalf of MTN, about upgrading my data plan. I was led to believe this would be a better deal, but I'm not even sure exactly what I agreed to during the call — it wasn't made clear. When my next statement arrived, the charges were far higher than expected, with no clear explanation of what had changed or why. Since then, I have tried calling multiple times to get clarity and have this corrected, but I have not been able to get through or get any response. This is unacceptable for charges of this size to be app**** without clear consent, and then for the company to become unreachable when customers try to query it. I want this upgrade reversed, my account reverted to my previous plan, and a proper explanation of how this was authorized. I would also like written confirmation or a recording of the original call.
1 reviews | Active since Apr 2026
Disappointed
I was contacted by an agent from Call Force, calling on behalf of MTN, about upgrading my data plan. I was led to believe this would be a better deal, but I'm not even sure exactly what I agreed to during the call — it wasn't made clear. When my next statement arrived, the charges were far higher than expected, with no clear explanation of what had changed or why. Since then, I have tried calling multiple times to get clarity and have this corrected, but I have not been able to get through or get any response. This is unacceptable for charges of this size to be app**** without clear consent, and then for the company to become unreachable when customers try to query it. I want this upgrade reversed, my account reverted to my previous plan, and a proper explanation of how this was authorized. I would also like written confirmation or a recording of the original call.
1 reviews | Active since Dec 2025
Callforce unable to remove month old Open Order on my account.
30 days have passed since they called me to upgrade, still an open order on MTN system, no one is capable to remove the open order. 100's of calls made to them and all i get is "Sorry, we will escalate" Useless company, don't take their calls and don't deal with them, ask beforehand if they call you if they are just an agency, not MTN direct. But they have all your info...
1 reviews | Active since Dec 2025
Callforce unable to remove month old Open Order on my account.
30 days have passed since they called me to upgrade, still an open order on MTN system, no one is capable to remove the open order. 100's of calls made to them and all i get is "Sorry, we will escalate" Useless company, don't take their calls and don't deal with them, ask beforehand if they call you if they are just an agency, not MTN direct. But they have all your info...
1 reviews | Active since Jan 2012
Upgrade gone wrong
CallForce contacted me about my MTN upgrade. I asked the agent about 5 times if it was a certian size phone which she and the manager confirmed. When I recieved my phone it was the incorrect size. They then said they would collect and reverse the contract. I waited a whole week for collection only to recieve a call a week later stating they dont do collections anymore (but their agent said they would collect) and that I need to return the phone to a MTN store. I managed to return the phone but now I am still sitting with the upgared contract that needs to be reversed. No one at CallForce returns my mails. The phone isnt even ringing today. I can forsee me paying a contract with no new phone for months on end beofre this gets resolved. DO NOT go therough CallForce for anything
1 reviews | Active since Jan 2012
Upgrade gone wrong
CallForce contacted me about my MTN upgrade. I asked the agent about 5 times if it was a certian size phone which she and the manager confirmed. When I recieved my phone it was the incorrect size. They then said they would collect and reverse the contract. I waited a whole week for collection only to recieve a call a week later stating they dont do collections anymore (but their agent said they would collect) and that I need to return the phone to a MTN store. I managed to return the phone but now I am still sitting with the upgared contract that needs to be reversed. No one at CallForce returns my mails. The phone isnt even ringing today. I can forsee me paying a contract with no new phone for months on end beofre this gets resolved. DO NOT go therough CallForce for anything
1 reviews | Active since Dec 2025
Callforce - Worst Service Ever
I was called on the 19th November 2025 with MTN upgrade deals. The consultant had all my information, i thought i was dealing with MTN directly. They offered me a data package which later transpired is not compatible with airtime, even though i explained in detail what i required. i visited MTN on the 30th November to explore my options, only to be told that they cant assist me whatsoever as its not MTN directly that phoned me. There is an open order now for 20 days on my account which cant be cancelled by MTN and i cant get hold of anyone at this stupid company that can assist me. So i missed the Black Friday deals and cant get them to remove my Open Order (has not been vetted yet) Dont deal with them, its not worth whatever they are selling
1 reviews | Active since Dec 2025
Callforce - Worst Service Ever
I was called on the 19th November 2025 with MTN upgrade deals. The consultant had all my information, i thought i was dealing with MTN directly. They offered me a data package which later transpired is not compatible with airtime, even though i explained in detail what i required. i visited MTN on the 30th November to explore my options, only to be told that they cant assist me whatsoever as its not MTN directly that phoned me. There is an open order now for 20 days on my account which cant be cancelled by MTN and i cant get hold of anyone at this stupid company that can assist me. So i missed the Black Friday deals and cant get them to remove my Open Order (has not been vetted yet) Dont deal with them, its not worth whatever they are selling
1 reviews | Active since Feb 2014
****MERS at work : CALLFORCE & MTN
I am writing this REVIEW with some serious questions ito the compentence of some employees & dnr managers of both CALLFORCE , who is a 3rd party company under MTN & MTN themselves. My story will explain. On 19th November 2025 I was called by a CALLFORCE employee requesting to know if I was interested in a SIM only upgrade. I declined but asked what about a handset as I might be eligible soon. We conuded the sales rep to csll me the next daky at 11:00. The next morning, round about before 11:00am I was called by a male employee of CALLFORCE asking me the same question about upgrading my SIM only benefits. I explained I am awaiting a call from a lady as discussed the day before. About 5 minutes later the same lady called me. She asked me if I was interested in the SIM upgrade I had to remind her we concluded on a handset & she said I will be called by the upgrade section. A few minutes later a lady called me from CALLFORCE stating she understands I am interested in an handset upgrade. I confirmed & indicated the SAMSUNG A56. At first she said 30g & I think 400 airtime minutes, & at R350/month, though when I said that I require more minutes she said that she will have a look sonce I was a loyal customer since 2024. I corrected her & said no but since 1994. She came back & said since its Black Friday & me being a loyal customer, I qualify for 800 airtime minutes , & 50g anytime data. She confirmed through her supervisor who read the same info. I was told that I will receive a sms & mail to confirm my new contract, & a call from the delivery section to send my new handset. I requested if I could collect it at my local MTN Store & was given the yes response that she will arrange. After an hour I checked my mail & found a new contract but for Minutes only & for about R200 more a month than I am currently paying. I went to a MTN shop to enquire about this suspicious activity but help was not much. I then contacted CALLFORCE & spoke to a Moh, & Amy. They both promised prompt attendance & will be sorted & reversed asap. Nothing happened for a few days. I kept calling & eventually a Lisa Ndlovu was seemingly assigned to my matter. Now since her assistance till date more than a week has gone by to cancel this contract, a stupid piece of paper created by a human being. When called its always the same answer " Mr Reiners we are still waiting for a response" For crying out loud......to create a forged document took minutes, to rectify it takes weeks or months. This amounts to *****. I have sent Lisa Ndlovu & MTN Complaints section emails but till date no response. I am waiting for CALLFORCE to explain when my origin benefits will be restored, when & what they offer me now after a *****ELENT transaction on their side. But then again it is very scary that MTN themselves has little or no help when you call them for assistance (MTN Enquiries, Upgrade section, or ??????? section. I have even written mails to CALLFORCE Lisa & MTN Complaint sections with no response. They are nothing short of USELESS. My next step is complaining to ICCASSA & registering a case at the SAPS for ***** agsinst CALLFORCE People out there......be very careful to fo online sales for cellular benefits for MTN, ie CALLFORCE. All they want is to bluff you, bull**** you & ***** your money. Be warned against the uselessness of MTN as well.
1 reviews | Active since Feb 2014
****MERS at work : CALLFORCE & MTN
I am writing this REVIEW with some serious questions ito the compentence of some employees & dnr managers of both CALLFORCE , who is a 3rd party company under MTN & MTN themselves. My story will explain. On 19th November 2025 I was called by a CALLFORCE employee requesting to know if I was interested in a SIM only upgrade. I declined but asked what about a handset as I might be eligible soon. We conuded the sales rep to csll me the next daky at 11:00. The next morning, round about before 11:00am I was called by a male employee of CALLFORCE asking me the same question about upgrading my SIM only benefits. I explained I am awaiting a call from a lady as discussed the day before. About 5 minutes later the same lady called me. She asked me if I was interested in the SIM upgrade I had to remind her we concluded on a handset & she said I will be called by the upgrade section. A few minutes later a lady called me from CALLFORCE stating she understands I am interested in an handset upgrade. I confirmed & indicated the SAMSUNG A56. At first she said 30g & I think 400 airtime minutes, & at R350/month, though when I said that I require more minutes she said that she will have a look sonce I was a loyal customer since 2024. I corrected her & said no but since 1994. She came back & said since its Black Friday & me being a loyal customer, I qualify for 800 airtime minutes , & 50g anytime data. She confirmed through her supervisor who read the same info. I was told that I will receive a sms & mail to confirm my new contract, & a call from the delivery section to send my new handset. I requested if I could collect it at my local MTN Store & was given the yes response that she will arrange. After an hour I checked my mail & found a new contract but for Minutes only & for about R200 more a month than I am currently paying. I went to a MTN shop to enquire about this suspicious activity but help was not much. I then contacted CALLFORCE & spoke to a Moh, & Amy. They both promised prompt attendance & will be sorted & reversed asap. Nothing happened for a few days. I kept calling & eventually a Lisa Ndlovu was seemingly assigned to my matter. Now since her assistance till date more than a week has gone by to cancel this contract, a stupid piece of paper created by a human being. When called its always the same answer " Mr Reiners we are still waiting for a response" For crying out loud......to create a forged document took minutes, to rectify it takes weeks or months. This amounts to *****. I have sent Lisa Ndlovu & MTN Complaints section emails but till date no response. I am waiting for CALLFORCE to explain when my origin benefits will be restored, when & what they offer me now after a *****ELENT transaction on their side. But then again it is very scary that MTN themselves has little or no help when you call them for assistance (MTN Enquiries, Upgrade section, or ??????? section. I have even written mails to CALLFORCE Lisa & MTN Complaint sections with no response. They are nothing short of USELESS. My next step is complaining to ICCASSA & registering a case at the SAPS for ***** agsinst CALLFORCE People out there......be very careful to fo online sales for cellular benefits for MTN, ie CALLFORCE. All they want is to bluff you, bull**** you & ***** your money. Be warned against the uselessness of MTN as well.