Disappointed

I was contacted by an agent from Call Force, calling on behalf of MTN, about upgrading my data plan. I was led to believe this would be a better deal, but I'm not even sure exactly what I agreed to during the call — it wasn't made clear. When my next statement arrived, the charges were far higher than expected, with no clear explanation of what had changed or why.

Since then, I have tried calling multiple times to get clarity and have this corrected, but I have not been able to get through or get any response. This is unacceptable for charges of this size to be app**** without clear consent, and then for the company to become unreachable when customers try to query it.

I want this upgrade reversed, my account reverted to my previous plan, and a proper explanation of how this was authorized. I would also like written confirmation or a recording of the original call.