CallForce a ****

This company called me on behalf of MTN to offer me a FTU router contract which took them very long to deliver. It arrived on the 3rd June around 11 in the morning. I connected it the quality was bad it was buffering, I returned it to the store in Vangate Mall, as advised by the lady that I can cancel it with in 7 days. I was told there to call call force. The guy emailed the cancelation and cc'd me, this was on the 9th of June. I tried calling the call centre the rest of the month with no success. On the 1st I called in got assisted by Khaalidah which I sent the form for the cancelation and explained to her everything. She said she escalated the matter for cancelation and is waiting on approval. On the 15 July my account was debited with R1022.00, I called again MTN escalation I was told I will be provided with feedback back within 3- 5 days a still waiting on both escalation and account is still active showing another debit of R400 in August. Now I understand why people hate telesales.