Poor service from C-Fibre

My internet has now been down for the 4th day. I have reported it twice. I don't understand how any company like an internet service provider cannot warn clients of outages? Why must I complain before I get that they are working on switching over a cable? How can they close a ticket without confirming that the client's service is restored? Do call centre agents get penalised for keeping tickets open? Do you realise how badly you are impacting your customers? Will you be happy if I send you an invoice for lost of income? What processes are you putting in place to enhance your service? Can you please fix my line or give me a definitive ETA? Thank you.