Poor service/ communications

My contract was suspended yesterday due to an error caused by Cell C, wherein they advised Openserve of the incorrect date that I was to move. Due to Lockdown, we were unable to move and the cancellation request was withdrawn, which at the time was acknowledged. However the message never got to Openserve. I was assisted telephonically and advised that it would take a few minutes to reinstate. That was at around lunchtime yesterday. Nothing has happened and I have received absolutely zero response to my emails. The number I tried to call that reflected on my phone after the telephonic assistance " does not exist". I am a Regional Head of a large banking institution trying to work from home and continue running my department. VERY DISSAPOINTED!