Outstanding reimbur*****t

I used to be with CFibre for 2 years, paid every month, and canceled my 2-year subscription after 24 months has passed.

Cellc Fibre has deducted R1924.15 (Clawback amount) from my bank because of someone in the company that messed up my account info regarding a router that was logged for replacement due to faulty firmware.

As per email and whatsapp from the person that used to work there, it was noticed that Cellc Fibre has added another router to my account and not logged as a replacement. (That is just ******* there)

Cellc still has not fixed the issue as there is clear proof that my router was replaced and that I don't own anything for Cellc Fibre.

It was confirmed more than once, that the reimbur*****t will apply. Its been 2 months now, still nothing.