Complaint

I have a Vuma Fibre powered by Cellc. I entered into a contract with them in 2019. I have not been debited since then. Last month my line was terminated and I was advised to pay the monthly agreed rate and I was connected. Still month end no debit went through. Yesterday I was disconnected again without any warning or anything. I went to deposit the monthly rate and when I sent the POP I was told that I have to pay double the amount so I can be reconnected. This is not my fault, why am I subjected to this? How am I supposed to work without wi-fi? They are only going to call me from the accounts on Monday. Why must I suffer for other people who are not doing their jobs. I need my Wi-Fi reconnected now.