Cell C fibre support is shocking

Cell C has debited me again for another month's fibre yet we still don't have any fibre connection at our new home. The Vumatel line is already in place but Cell C just keeps coming with different excuses and reasons why it is still not connected. Cell C fibre support has not provided me with customer support I am paying for and expects me to make miracles happen and find some FSAN number so the Vumatel line can be connected. All Cell C fibre support says is if I don't get that number then they cannot help me. So what kind of customer support is that. Cell C takes my money for a service I have no access to. I am sure they will have another excuse why they won't refund me the money while not providing me with the service I have to pay for. I have to keep on phoning Cell C fibre support to try resolve this problem as the response time to my follow up emails is **********. The last email I sent was on 04/12 and to date 08/12 there is still no response. If I cancel the last few months remaining on the 24 month contract so I can move to a better ISP then Cell C will charge me penalty fees.