Cell C Fibre Support is non-existent

We spend almost 14 hours in total trying to get through on the Cell C Fiber support line to follow up on a query. WIFI and telephone systems were cut off without any prior warning, notification and we have a Vet Practice that we are trying to run with no WIFI or telephone at the moment. Ticket Number #170218 submitted eventually 23/11/2020 after 7pm. No joy, no luck, no feed back, no WIFI no business and we are running into the second day. The previous time this happened we had not WIFI or telephone lines for almost 4 working days and lost a lot of income, again with no support available.