Cell c fibre SHOCKING

Unfortunately we have experienced such poor service from cell c this year. In summary, we moved to our home this year, so we put in an order last year November for fibre. By March this year we were still waiting for the line to be connected. Then they got confused with statements so we received three different statements and then got threatened legally. It took them until September to get to one correct statement. Then I got an sms to say I owe money from an account of one year ago, but there is proof of cancellation and transfer of the account. Additionally, we did an eft last month and they debited us (because of the confusion of statements). We reversed the debit order but cell c then charged me a "failed" debit order fee.

This weekend, we got turned off Friday at 16:00. I have sent two emails and called twice, and we are still without WiFi. We work from home.

I safely say that we will be moving suppliers. The worst is they quick to take your money, even if there is no service provided.