Cell C Fibre *********** staff and pathetic service

On 24 July 2020 I requested that my fibre be moved to a different address as o was moving but a consultant named Thapelo couldn't even inform me that the area I was moving to had no Fibre I had to do my own research to find that out. And in August I cancelled my contract with immediate effect as I was had no Fibre connection since 24 July and I paid my premium for August, but Cell C still keeps debiting my account even though I have cancelled my contract with them when I call I can't get through to the correct department as I keep getting transferred to irrelevant departments. I need my money returned and for then to stop debiting my account.