Cell C Fiber has no Customer Service

Please see below mail that I sent to Cell C Fiber, I have also called them and had absolutely no satisfaction, not even a call back from them. They gave me a ticket number and that is where it ended,

Good Afternoon,

As per my discussion with you here are my queries,

• On the 17th April 2020 my account was activated and your consultant organised a temporary router. • On the 20th April 2020 I sent a mail to Bianca at *** stating that there was no point in the activation as I could not use the temporary router that the agent Yeshua Madyangove organised and that I wasn’t prepared to pay for something that was not working. • On the 30th April 2020 I received another mail from your Fibre team that the account had been activated and around the 04/05 May 2020 if my memory serves me right my router was delivered and installed by your technician. • On the 6thMay 2020 I received a statement that I could not open as a password was required. • On the7th May 2020 I rep**** on the email I received and advised them that I could not open the statement as it required a password, on not receiving a reply I then called the call centre and one of you agents was kind enough to assist me to open the statement. On opening the statement I was astonished at the amount of R 951.87 that I was being charged. I then immediately called your call centre and queried the amount with one of your agents as the contract that I signed was for R 649.00 and not the amount stated. • I was advised that she would put my query forward and request that an investigation be done and the statement adjusted according to the agreed contract, I then mentioned to her that the debit date of the 30th of each month was incorrect and that it should be the 25th of each month, I also mentioned that once I received the adjusted statement I would then make payment arrangements. • On the 30th May 2020 I then again called your call centre advising them that I had received a letter from my company for April 2020 and May 2020 advising that our salaries would be cut through the COVID 19 shut down, also commission being the bulk of my salary I would not be getting it as we did no production or supp**** clients. Your consultant was to send me and email with a document that was to be filled out and that I would have to send supporting documents with the form, I only received a sms and there was no email address attached where I had to send the relevant documentation. She also advised me that on receiving the documentation my case would be put forward and that I would be advised if they accepted my claim or not. Please see below what I received

• On the 6th June 2020 I received the revised statement with the correct amount to be charged, on the statement it states that the debit order date is the 30th June 2020 which is again incorrect, this was then rectified today. So what I understood was that this amount would be debited the 30th June 2020 • I called in today 19th June 2020 as my internet is not working to find that it has been suspended for non-payment, I am not entirely satisfied/ please with this matter at all as this was not what I discussed or arranged with your consultant at the time of my call when I queried the incorrect amount that was reflecting on the statement as well as when I made the call about my salary being cut.

Please have a look at the above and advise the way forward as soon as possible as I need my internet connected, should we not come to some sort of agreement or resolution then I would strongly consider cancelling the contract as I feel that if something starts of badly like this then it normally progressively gets worse.

Paulo Da Costa Marketing

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