C Fibre are the worst ISP

To all those thinking of joining C Fibre, DONT! I’ve been with C Fibre for 6 months now. After the first 2 weeks, I lost all PS4 gaming connectivity. When I called their customer service, I had no assistance for another 2 weeks of begging for help. They just kept telling me to restart my router. The response was always, if your phone and pc connect, then you don’t have an issue. The reason for installing fibre was to improve my PS4 gaming experience, but this did not seem to be a factor to them. Eventually after I demanded that a Technitian be sent to my house, one was sent. After trying to connect using my C Fibre account username and password he couldn’t get me connected to the internet. He then used a generic guest account to get me connected, which hasn’t helped my gaming issues in any way, but I was able to connect my other devices to WiFi. After taking months off gaming, I thought I would try connecting again. This is when I noticed that I was connected with a “Guest account”, so I requested via email that my username and password be sent to me, which was done after a day. I then filled in my correct C Fibre username and password and instantly lost all connection. I called customer support and after the usual rebooting of my router with no success, I was promptly informed that my fibre installer, Octotel was experiencing a national outage, so I would have to wait that out. I then pointed out that the national outage occurring at the exact second I tried connecting using my account details was too much of a coincidence. I then requested that I be provided with the “Guest log-in” username and password to test the line, to which the call center rep**** that they do not know those details. I immediately called Octotel and they confirmed no service outage anywhere in the country and checked my line, which was active with no issue. C Fibre flat out **** to me in an attempt to pass the buck and leave me hanging without any connection. I’m also stuck in a 24 month contract with this joke of an ISP due to a R4500.00 clawback amount payable on cancellation. Please don’t get conned by these people, you will regret signing up with C Fibre.