C Fibre abuse and harassment

Last year 2018 Vumatel approach our neighborhood got the fibre installation infrastructure and we opted for it and in their site they gave us options for service providers buy my household in particular was one of those that didn't pick a service provider till late. Different service providers called to get us to sign up with them but we never got up to until one day cfibtr was doing home visits recruiting. We opted for it but little did we know it was to our doom. It was first the lady who signed us up who didn't finish the installation and left us hanging and we d if my even know wher to run too for help because we hadn't been installed and thoroughly explained to as yet. Apparently she had her son be **** at the moment and uncle passed. Understandable to br me emotionally unstable but the company cfibtr should have made alternative arrangements. We were later assist but a guy I forgot his name from cfibre. When it comes to the network we were ok but we still had a problem with their communication and them not being reachable to account to any issues we had. Now in June this year 2019 my house was broken into and the fibre box router... were also ******. I informed cell through the normal cellular network line can't remember exactly what they said but I know I was transferred from one department to another. The last person I spoke had said that someone from their company will be sent to assist with the reinstallation and so on. Vumatel people came same day to reinstall their infrastructure but cell c was no wher to be found. I sent email upon email requesting assistance but nothing. The month passed but still nothing. In the 2nd month I reversed their debit order after sending them an email to remove me as their customer because they were now in breech of contract and their insensitive behavior was affecting my household as my children could not even do their school work and other necessary activities. Hey they still want to take money from my account. And the nerve they had they called me that very day to show that they have been deliberately ignoring me all this while explained their nonsense which I don't understand to date. All of a sudden a gentleman called me said he is on his way to my house at the time I was at campus as I'm currently studying and I told him so and he said he was come wher I am. When he gets to me he handed me a router without any explanation and I asked what's going on. He said he will come to my house and finish the installation. I told him I won't except it because I don't even know what's goin on. He called one of his superiord who explained that they will fix everything for me... And I should hold on to the router I asked him to send me paperwork of the terms of accepting this router he said he will send it to me. He explained that my so tract is still as it was obviously jumping the space wher there was no service and the router though in on its on 24 months... So I waited for the paperwork and the gentleman to come but nothing. It was weekend then people started calling me from cfibtr with all kinds of stories. I finally spoke to someone with sense his Surname was Mokoena if I remember correctly. We managed to get to some sort of agreement. And that was I should open the router after he had explained the terms to me that was also after he had consulted with the necessary parties. General terms wer I'll continue with the network contract same installment but the router had its own time frame. 24 months from the time I use it. They wanted me to pay from the day the guy gave me the router which is unfair because they are the ones who wer *********** but said it will be calculated into my installment at the lapse of my contract.

But as usual. After I activated my fibre again the end of the month then took their installment of R907 then took a R1000 a the next day then R133... I emailed them asking what's going on but as per their usual trait they never responded again I asked they send me termination procedure and all necessary but nothing. Two weeks later I reversed the transaction of the R1000. About 4 days later they took the money again as 2 R500 I emailed again asking why they did not respond and why do they keep taking money with my authorization but nothing. I asked them to remove me from their clintellr as I'm no longer interested in any of their services. Since they had disconnected my fibre network anyway. They continued to do this even the next month. I emailed them telling them to stop this harassment. But to date no one is taking any initiative to rescue this treatment. I recently reversed their transactions. I took longer this time because my son was in hospital and had personal issues to attend to my kids had no data during their exams and I'm sooo tired of cfibte messing with my credit record. I need help with this harassment. I'm tiref and drained. I also want to get another service provider and this is blocking me from seeking alternative network providers.