Very Bad service

December 2024 I got a call from C Connect and agreed to the product they were selling to me but within 2 days I discovered or learnt of the numerous problems consumers encounter with this business I then took a decision to terminate the contract as I was within my rights to do that in the stipulated time frame. Fortunately I was able to reverse the first debit order and requested them to cancel the service, I was promised this will be done immediately. I requested a cancellation confirmation to be sent to me and that was not done. In January 2025 a debit order went off and when the bank tried to reverse it they could not as C Connect blocked that function (debit check) I then contacted them and I was assured that they will cancel (turnaround time 7 to 14 business days) the service the refund will be processed, up to today no refund and this has not been cancelled meaning that I will have the same problem again this month. This is a very unprofessional conduct, I have been promised that the so called manager will contact me, till today she has not done that either she is a meeting, lunch or isn't in the office all the time, I spoke to her once when she deceived me, led me to believe that my case in good hands. All I want is my refund and they must cancel this service immediately. Ref given today is ***1 @08:45am