TrustIndex
2.2
NPS Score
-100
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About C-CONNECT
Is C-CONNECT trustworthy?
C-CONNECT has a TrustIndex of 2.2 out of 10 on Hellopeter, based on 11 reviews in the last 12 months. Hellopeter has tracked C-CONNECT across 20 total reviews. How is the TrustIndex calculated? →
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2026
****med i did not sign any contract
SS-CONNECT / C-Connect took R380 DebiCheck on 01September from account number ***, their number not working and refused refund i didn't even sign any contract i want my money to buy my children food
1 reviews | Active since Sept 2026
****med i did not sign any contract
SS-CONNECT / C-Connect took R380 DebiCheck on 01September from account number ***, their number not working and refused refund i didn't even sign any contract i want my money to buy my children food
1 reviews | Active since Oct 2021
C-Connect – Complaint Ignored and No Feedback
C-Connect – Complaint Ignored and No Feedback I am extremely disappointed with the way C-Connect has handled my complaint. I first lodged my complaint on 9 July 2026, via both email and WhatsApp. Despite numerous follow-ups, I have still not received a proper written response or meaningful resolution. My complaint was allocated reference CC2026/08/0063, and I was previously advised that the matter was undergoing an internal review. I have given C-Connect more than enough time to investigate and respond. What is particularly frustrating is that my emails and WhatsApp messages are simply not receiving any feedback or attention. I am left feeling as though my complaint is being ignored in the hope that I will eventually give up and go away. I sent a further formal email requesting a final written response by 14 August 2026. That deadline has now passed, and I have still received no substantive response. I believe that when a customer raises a legitimate complaint, the least they should expect is clear communication, acknowledgement and a reasonable attempt to resolve the matter. Ignoring repeated emails and WhatsApp messages is not acceptable customer service. I am now considering escalating the matter to the relevant external complaint bodies, including CGSO and ICASA, and will provide them with the full record of my correspondence and the lack of response from C-Connect. C-Connect, I am asking you publicly for a response: Please acknowledge my complaint, provide me with the outcome of your investigation, and give me a clear written resolution rather than continuing to ignore my communications. Initial Complaint: 9 July 2026 Requested resolution deadline: 14 August 2026 Current status: Still awaiting a substantive response.
1 reviews | Active since Oct 2021
C-Connect – Complaint Ignored and No Feedback
C-Connect – Complaint Ignored and No Feedback I am extremely disappointed with the way C-Connect has handled my complaint. I first lodged my complaint on 9 July 2026, via both email and WhatsApp. Despite numerous follow-ups, I have still not received a proper written response or meaningful resolution. My complaint was allocated reference CC2026/08/0063, and I was previously advised that the matter was undergoing an internal review. I have given C-Connect more than enough time to investigate and respond. What is particularly frustrating is that my emails and WhatsApp messages are simply not receiving any feedback or attention. I am left feeling as though my complaint is being ignored in the hope that I will eventually give up and go away. I sent a further formal email requesting a final written response by 14 August 2026. That deadline has now passed, and I have still received no substantive response. I believe that when a customer raises a legitimate complaint, the least they should expect is clear communication, acknowledgement and a reasonable attempt to resolve the matter. Ignoring repeated emails and WhatsApp messages is not acceptable customer service. I am now considering escalating the matter to the relevant external complaint bodies, including CGSO and ICASA, and will provide them with the full record of my correspondence and the lack of response from C-Connect. C-Connect, I am asking you publicly for a response: Please acknowledge my complaint, provide me with the outcome of your investigation, and give me a clear written resolution rather than continuing to ignore my communications. Initial Complaint: 9 July 2026 Requested resolution deadline: 14 August 2026 Current status: Still awaiting a substantive response.
1 reviews | Active since Oct 2021
Formal Complaint Regarding Unresolved Dispute, Unauthorized Payment, and CPA Violations
Title: Unresolved Dispute: C-Connect Misleading Sales & Refusal to Cancel Under CPA I am writing this as a formal escalation regarding my unresolved dispute with C-Connect. I have repeatedly requested a written resolution for my complaint, yet I have received no formal feedback. Despite my ongoing protest, a payment was recently deducted from my account for a mobile device and contract that I reported as unsatisfactory long ago.I am being forced into a fixed-term agreement and a device that fails to meet the expectations established during the sale. My experience with C-Connect involves:Misleading Representation: The product was not what was promised, violating Section 41 of the Consumer Protection Act (CPA) regarding deceptive representation.Poor Service Quality: I have received no written response to my formal complaints, which is a breach of my right to quality service under Section 54 of the CPA.Unfair Cancellation Penalties: C-Connect is demanding a R6,000 cancellation fee. Under Section 14 of the CPA, while a "reasonable cancellation penalty" may apply, it cannot be used to force a consumer to remain in a contract against their will.Defective Goods: I am entitled to return goods that are unsuitable for their intended purpose for a refund or replacement under Sections 55 and 56.
1 reviews | Active since Oct 2021
Formal Complaint Regarding Unresolved Dispute, Unauthorized Payment, and CPA Violations
Title: Unresolved Dispute: C-Connect Misleading Sales & Refusal to Cancel Under CPA I am writing this as a formal escalation regarding my unresolved dispute with C-Connect. I have repeatedly requested a written resolution for my complaint, yet I have received no formal feedback. Despite my ongoing protest, a payment was recently deducted from my account for a mobile device and contract that I reported as unsatisfactory long ago.I am being forced into a fixed-term agreement and a device that fails to meet the expectations established during the sale. My experience with C-Connect involves:Misleading Representation: The product was not what was promised, violating Section 41 of the Consumer Protection Act (CPA) regarding deceptive representation.Poor Service Quality: I have received no written response to my formal complaints, which is a breach of my right to quality service under Section 54 of the CPA.Unfair Cancellation Penalties: C-Connect is demanding a R6,000 cancellation fee. Under Section 14 of the CPA, while a "reasonable cancellation penalty" may apply, it cannot be used to force a consumer to remain in a contract against their will.Defective Goods: I am entitled to return goods that are unsuitable for their intended purpose for a refund or replacement under Sections 55 and 56.
1 reviews | Active since Oct 2021
Formal Dispute Regarding Misrepresentation, Cancellation of Agreement, and Request for Written Communication
Formal Dispute Regarding Misrepresentation, Cancellation of Agreement, and Request for Written Communication
1 reviews | Active since Oct 2021
Formal Dispute Regarding Misrepresentation, Cancellation of Agreement, and Request for Written Communication
Formal Dispute Regarding Misrepresentation, Cancellation of Agreement, and Request for Written Communication
1 reviews | Active since Apr 2026
DO NOT USE C CONNECT
The worst network every nothing works not the website, not the APP or the airtime vouchers!!!!!!!!!!!!!!!!!!!!!!!!
1 reviews | Active since Apr 2026
DO NOT USE C CONNECT
The worst network every nothing works not the website, not the APP or the airtime vouchers!!!!!!!!!!!!!!!!!!!!!!!!
1 reviews | Active since Sept 2018
C connect
The most worst network you can use.Do not use them.I bought a R60 airtime voucher for c connect only to be told by the consultant at c connect its the wrong airtime voucher.I am losing R 100 now because they refuse to give back my money and to a lack of information for customers on which voucher is the correct voucher.Do not use c connect the worst network you can use.All they say is sorry it's the wrong voucher not even try to refund me the R60 I lost.Pathetic service.Be warned do not use them!!!!!!
1 reviews | Active since Sept 2018
C connect
The most worst network you can use.Do not use them.I bought a R60 airtime voucher for c connect only to be told by the consultant at c connect its the wrong airtime voucher.I am losing R 100 now because they refuse to give back my money and to a lack of information for customers on which voucher is the correct voucher.Do not use c connect the worst network you can use.All they say is sorry it's the wrong voucher not even try to refund me the R60 I lost.Pathetic service.Be warned do not use them!!!!!!
1 reviews | Active since May 2025
I was discontinued my contract with c connect and they still want to deduct money on my bank account
I was discontinued my contract with c connect and they still want to deduct money on my bank account. I stated it as unauthorized on my capitec banking app.
1 reviews | Active since May 2025
I was discontinued my contract with c connect and they still want to deduct money on my bank account
I was discontinued my contract with c connect and they still want to deduct money on my bank account. I stated it as unauthorized on my capitec banking app.