C-Connect – Complaint Ignored and No Feedback

C-Connect – Complaint Ignored and No Feedback

I am extremely disappointed with the way C-Connect has handled my complaint.

I first lodged my complaint on 9 July 2026, via both email and WhatsApp. Despite numerous follow-ups, I have still not received a proper written response or meaningful resolution.

My complaint was allocated reference CC2026/08/0063, and I was previously advised that the matter was undergoing an internal review. I have given C-Connect more than enough time to investigate and respond.

What is particularly frustrating is that my emails and WhatsApp messages are simply not receiving any feedback or attention. I am left feeling as though my complaint is being ignored in the hope that I will eventually give up and go away.

I sent a further formal email requesting a final written response by 14 August 2026. That deadline has now passed, and I have still received no substantive response.

I believe that when a customer raises a legitimate complaint, the least they should expect is clear communication, acknowledgement and a reasonable attempt to resolve the matter. Ignoring repeated emails and WhatsApp messages is not acceptable customer service.

I am now considering escalating the matter to the relevant external complaint bodies, including CGSO and ICASA, and will provide them with the full record of my correspondence and the lack of response from C-Connect.

C-Connect, I am asking you publicly for a response: Please acknowledge my complaint, provide me with the outcome of your investigation, and give me a clear written resolution rather than continuing to ignore my communications.

Initial Complaint: 9 July 2026 Requested resolution deadline: 14 August 2026 Current status: Still awaiting a substantive response.