Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Burger King South Africa is described by customers as a brand struggling with basic execution across almost every branch mentioned. Recurring themes are missing or incorrect items, cold and overcooked food, very long drive-thru and in-store waits, kiosk payments that vanish without refund, and staff who argue rather than resolve. Isolated named employees receive genuine praise, but they stand out as exceptions.
Top Strengths:
- •Hygiene, Cleanliness & Store Conditions: The least damaging theme, yet still weak. A few visits describe clean, tidy stores, and Panorama staff remade mouldy burgers on request. Most other accounts describe sticky floors, unusable toilets and foreign objects in food.
TrustIndex
1.9
NPS Score
-92
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Burger King South Africa
What do customers say about Burger King South Africa?
Based on recent customer reviews, Burger King South Africa is described by customers as a brand struggling with basic execution across almost every branch mentioned. Recurring themes are missing or incorrect items, cold and overcooked food, very long drive-thru and in-store waits, kiosk payments that vanish without refund, and staff who argue rather than resolve. Isolated named employees receive genuine praise, but they stand out as exceptions.
What is Burger King South Africa's biggest strength?
Burger King South Africa's biggest strength, according to Hellopeter's AI analysis, is Hygiene, Cleanliness & Store Conditions. The least damaging theme, yet still weak. A few visits describe clean, tidy stores, and Panorama staff remade mouldy burgers on request. Most other accounts describe sticky floors, unusable toilets and foreign objects in food.
What are the most common complaints about Burger King South Africa?
The most common complaint about Burger King South Africa, based on Hellopeter's AI analysis of recent customer reviews, is Wait Times & Speed of Service. Customers repeatedly describe drive-thru waits of thirty to forty five minutes with only a car or two ahead, orders forgotten while later customers are served, and no proactive communication about delays.
Is Burger King South Africa trustworthy?
Burger King South Africa has a TrustIndex of 1.9 out of 10 on Hellopeter, based on 247 reviews in the last 12 months. They reply to 22% of negative reviews, typically within 510 hours 39 min. Hellopeter has tracked Burger King South Africa across 2,237 total reviews. How is the TrustIndex calculated? →
Recent reviews (247)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2024
Poor service
Good day, I would like to express my dissatisfaction with the service I received at your store today. I visited the store yesterday and received excellent service, so today's experience was extremely disappointing. I was assisted by Nombuyiselo, the lady at the till. I had ordered two Whopper meals and one Texas Burger meal. When I noticed that my order was incorrect, I explained what I had ordered. She asked whether I wanted the burger only, and I clearly stated that I wanted the Texas Burger meal. However, she insisted that I purchase the chips and cool drink separately, despite the fact that the burger on its own costs R104.99, while the meal costs R124.99. It made no sense for me to pay more than the price of the meal I had specifically requested. What made the situation even more unacceptable was her attitude towards me. She told me that I was "mad" when I raised the issue with my order. The interaction escalated to the point where I had to ask her more than twice whether she was referring to me as stupid, as that was how I understood her remarks. Lisa, her supervisor, was present and calmly apologised for the situation. I understand that everyone has difficult days and that mistakes can happen, but there is absolutely no excuse for speaking to a customer disrespectfully or making them feel insulted for simply raising a concern about an incorrect order. Customers deserve to be treated with courtesy and respect, regardless of the circumstances. I am requesting that this matter be investigated and addressed with the urgency it deserves. I would appreciate feedback on how this complaint will be handled, as I believe that such conduct should not be overlooked. I look forward to your response and a satisfactory resolution.
1 reviews | Active since Jun 2024
Poor service
Good day, I would like to express my dissatisfaction with the service I received at your store today. I visited the store yesterday and received excellent service, so today's experience was extremely disappointing. I was assisted by Nombuyiselo, the lady at the till. I had ordered two Whopper meals and one Texas Burger meal. When I noticed that my order was incorrect, I explained what I had ordered. She asked whether I wanted the burger only, and I clearly stated that I wanted the Texas Burger meal. However, she insisted that I purchase the chips and cool drink separately, despite the fact that the burger on its own costs R104.99, while the meal costs R124.99. It made no sense for me to pay more than the price of the meal I had specifically requested. What made the situation even more unacceptable was her attitude towards me. She told me that I was "mad" when I raised the issue with my order. The interaction escalated to the point where I had to ask her more than twice whether she was referring to me as stupid, as that was how I understood her remarks. Lisa, her supervisor, was present and calmly apologised for the situation. I understand that everyone has difficult days and that mistakes can happen, but there is absolutely no excuse for speaking to a customer disrespectfully or making them feel insulted for simply raising a concern about an incorrect order. Customers deserve to be treated with courtesy and respect, regardless of the circumstances. I am requesting that this matter be investigated and addressed with the urgency it deserves. I would appreciate feedback on how this complaint will be handled, as I believe that such conduct should not be overlooked. I look forward to your response and a satisfactory resolution.
1 reviews | Active since Oct 2026
Horrible
Went to Burgers king Paarl. It was a horrible experience. For a large burger and chips with 2 small pieces of onion R100.00 . Burden patty chips is small only thing large is the drinks. Asked for 1 more mayonnaise replacement for the catchup. Answer NO !!! Sorry not a complainer but this was horrible.
1 reviews | Active since Oct 2026
Horrible
Went to Burgers king Paarl. It was a horrible experience. For a large burger and chips with 2 small pieces of onion R100.00 . Burden patty chips is small only thing large is the drinks. Asked for 1 more mayonnaise replacement for the catchup. Answer NO !!! Sorry not a complainer but this was horrible.
1 reviews | Active since Oct 2026
King bacon , what a joke
King bacon , what a joke!!! Worst burger ever. I expected more from their flagship burger. Pics attached.
1 reviews | Active since Oct 2026
King bacon , what a joke
King bacon , what a joke!!! Worst burger ever. I expected more from their flagship burger. Pics attached.
1 reviews | Active since Mar 2021
I bought my us dinner at burger king *** strand and paid R400 for food and the food was half
Worse food ever for R400 and no money back responce
1 reviews | Active since Mar 2021
I bought my us dinner at burger king *** strand and paid R400 for food and the food was half
Worse food ever for R400 and no money back responce
1 reviews | Active since Jul 2019
Horrible Service
Horrible Service! Gateway branch don't know what to do. Staff are just there and not friendly!
1 reviews | Active since Jul 2019
Horrible Service
Horrible Service! Gateway branch don't know what to do. Staff are just there and not friendly!
1 reviews | Active since Dec 2016
Arrogant business process
Prices are only available instore. Makes no sense if you 'd like to know what specials are available, or to check if something you desire is available at the store. Quite an arrogant business process.
1 reviews | Active since Dec 2016
Arrogant business process
Prices are only available instore. Makes no sense if you 'd like to know what specials are available, or to check if something you desire is available at the store. Quite an arrogant business process.
1 reviews | Active since Nov 2024
Rude manager
Terrible service from the "manager" from burger kind glam Marais kempton park. I ordered a meal from Mr D and "specifically"order 2 Mayos. When the order was delivered I got 4 ketch up, I then called glen marais Burger King. Prudence then asked the call I asked what has to be done in this case. She then lost it told me to go complain on mr D cause I made the order there, she then started telling her colleagues I was swearing at her and she hanged up the call. This is unacceptable I need to get a call recording where I was swearing at her. I want this matter attended to ASAP. Now she's blaming her other colleagues for giving me her name, she's rude and bullying other staff member. You can not have such a manager😡😡😡😡😡😡😡😡😡
1 reviews | Active since Nov 2024
Rude manager
Terrible service from the "manager" from burger kind glam Marais kempton park. I ordered a meal from Mr D and "specifically"order 2 Mayos. When the order was delivered I got 4 ketch up, I then called glen marais Burger King. Prudence then asked the call I asked what has to be done in this case. She then lost it told me to go complain on mr D cause I made the order there, she then started telling her colleagues I was swearing at her and she hanged up the call. This is unacceptable I need to get a call recording where I was swearing at her. I want this matter attended to ASAP. Now she's blaming her other colleagues for giving me her name, she's rude and bullying other staff member. You can not have such a manager😡😡😡😡😡😡😡😡😡
1 reviews | Active since Mar 2025
Ongoing issue
Purchased via drive thru. The drinks were warmer than the food which was cold. Yet I still paid for this disappointing meal. I got home ready to eat in less that 5 minutes, the meal should still have been warm, not cold.
1 reviews | Active since Mar 2025
Ongoing issue
Purchased via drive thru. The drinks were warmer than the food which was cold. Yet I still paid for this disappointing meal. I got home ready to eat in less that 5 minutes, the meal should still have been warm, not cold.