Based on recent customer reviews, Bumper To Bumper is drawing consistent criticism from motorists who feel let down at the parts counter. Customers repeatedly report being sold incorrect items, including service kits, radiators, CV joints, lights and headlight trim, despite supplying full vehicle details. Frustration deepens around returns, with reviewers describing refused exchanges without an original till slip, 10% handling charges on unopened stock and slow refunds. Telephone and quotes staff are described as rude, impatient and dismissive, while managers are seen as unhelpful and unconcerned about Consumer Protection Act obligations.
TrustIndex
1.9
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Bumper To Bumper
What do customers say about Bumper To Bumper?
Based on recent customer reviews, Bumper To Bumper is drawing consistent criticism from motorists who feel let down at the parts counter. Customers repeatedly report being sold incorrect items, including service kits, radiators, CV joints, lights and headlight trim, despite supplying full vehicle details. Frustration deepens around returns, with reviewers describing refused exchanges without an original till slip, 10% handling charges on unopened stock and slow refunds. Telephone and quotes staff are described as rude, impatient and dismissive, while managers are seen as unhelpful and unconcerned about Consumer Protection Act obligations.
Is Bumper To Bumper trustworthy?
Bumper To Bumper has a TrustIndex of 1.9 out of 10 on Hellopeter, based on 14 reviews in the last 12 months. Hellopeter has tracked Bumper To Bumper across 99 total reviews. How is the TrustIndex calculated? →
Recent reviews (14)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Terrible service
They sell parts without confirming availability, leaving customers waiting for over an hour. When you request a receipt or refund, they claim it is on the way, only to make you wait yet another hour. Placed an order for three items at 15:48 two items given under 10 minutes, waited for 3 item (Grill received at 17:26)
1 reviews | Active since Oct 2026
Terrible service
They sell parts without confirming availability, leaving customers waiting for over an hour. When you request a receipt or refund, they claim it is on the way, only to make you wait yet another hour. Placed an order for three items at 15:48 two items given under 10 minutes, waited for 3 item (Grill received at 17:26)
1 reviews | Active since Jul 2015
Horrible service
On the 3rd of July 2026 I called bumper to bumper Johannesburg to find out if they had the silver tim that gets fitted under the mazda 2 headlight and the guy confirmed they do have, I gave him the car model he provided me with a reference that I must produce when I get there. I went on the 4th of July, produced the reference number and was given the trim. Unfortunately my panel beater was bot available to fit it on the car, he was only available yesterday to fit it.and before he could even do anything he said that trim is big its not for the mazda 2. The trim is still in its original packaging and I still have the slip. This morning I called bumper to bumper to find out if I can come and exchange the trim because I was given an incorrect item I spoke to the manager who told me that they cannot exchange the item because it was bought in J,I tried explaining to him that its still in its original packaging and I still have the slip,also that its their fault because they gave me an incorrect item. Why would I go and buy something that is not for my car when I know exactly that my car is a Mazda 2 2021 model??? They manager was just not helpful. I am very disappointed about the service they gave me. This just shows that they do not care about their customers.
1 reviews | Active since Jul 2015
Horrible service
On the 3rd of July 2026 I called bumper to bumper Johannesburg to find out if they had the silver tim that gets fitted under the mazda 2 headlight and the guy confirmed they do have, I gave him the car model he provided me with a reference that I must produce when I get there. I went on the 4th of July, produced the reference number and was given the trim. Unfortunately my panel beater was bot available to fit it on the car, he was only available yesterday to fit it.and before he could even do anything he said that trim is big its not for the mazda 2. The trim is still in its original packaging and I still have the slip. This morning I called bumper to bumper to find out if I can come and exchange the trim because I was given an incorrect item I spoke to the manager who told me that they cannot exchange the item because it was bought in J,I tried explaining to him that its still in its original packaging and I still have the slip,also that its their fault because they gave me an incorrect item. Why would I go and buy something that is not for my car when I know exactly that my car is a Mazda 2 2021 model??? They manager was just not helpful. I am very disappointed about the service they gave me. This just shows that they do not care about their customers.
1 reviews | Active since May 2026
Unprofessional
THESE PEOPLE ARE ABSOLUTELY RUDE, ********* AND HAVE NO COMMON SENSE. I WENT TO THE SHOP ON THE 8TH OF MAY 2026 EARLY IN THE MORNING. ASKED FOR A SERVICE KIT, GAVE THEM ALL THE CAR DETAILS THEN THEY SOLD ME THE KIT. GETTING 1 THING WRONG IS OKAY BECAUSE NOBODY IS PERFECT BUT THE WHOLE KIT WAS WRONG... PLUGS, OIL FILTER, AIR FILTER, 5L OIL ALL WRONG... THEIR RECEIPT SAYS AFTER 3 DAYS THERE ARE NO REFUNDS, NOBODY TOLD ME NOR IS THERE A SIGN THAT SAYS 5L OIL WILL NOT BE REFUNDED OR EXCHANGED AFTER 24 HOURS OF PURCHASE. I WENT BACK ON THE 11TH, 3 DAYS LATER ... I WAS WILLING TO PAY THE DIFFERENCE TO GET THE RIGHT THINGS BUT THEY DONT HAVE THE CORRECT OIL FILTER SO I DECIDED FOR A FULL REFUND TO GO TRY SOMEWHERE ELSE... THIS IS WHERE THE PROBLEM STARTED THEY WONT EXHANGE OR REFUND THE OIL OR LET ME TOP UP THE MONEY TO GET THE CORRECT ONE. SO NOW IVE DRIVEN 4 TRIPS, LOST TIME, PETROL, HAVE NO SERVIVE KIT AND SITTING WITH THE WRONG 5L OF OIL, SEALED... I ABSOLUTELY HATE BLACK BUSINESSES, IT WAS MY FIRST TIME AND ILL NEVER GO BACK THERE... SIES ... WHOEVER IS READING THIS DON'T WASTE YOUR TIME OR MONEY, RATHER JUST GO TO MIDAS OR GOLDWAGEN OR SOMETHING PROFESSIONAL, THESE IDIOTS ARE NOT WORTH ANYTHING...
1 reviews | Active since May 2026
Unprofessional
THESE PEOPLE ARE ABSOLUTELY RUDE, ********* AND HAVE NO COMMON SENSE. I WENT TO THE SHOP ON THE 8TH OF MAY 2026 EARLY IN THE MORNING. ASKED FOR A SERVICE KIT, GAVE THEM ALL THE CAR DETAILS THEN THEY SOLD ME THE KIT. GETTING 1 THING WRONG IS OKAY BECAUSE NOBODY IS PERFECT BUT THE WHOLE KIT WAS WRONG... PLUGS, OIL FILTER, AIR FILTER, 5L OIL ALL WRONG... THEIR RECEIPT SAYS AFTER 3 DAYS THERE ARE NO REFUNDS, NOBODY TOLD ME NOR IS THERE A SIGN THAT SAYS 5L OIL WILL NOT BE REFUNDED OR EXCHANGED AFTER 24 HOURS OF PURCHASE. I WENT BACK ON THE 11TH, 3 DAYS LATER ... I WAS WILLING TO PAY THE DIFFERENCE TO GET THE RIGHT THINGS BUT THEY DONT HAVE THE CORRECT OIL FILTER SO I DECIDED FOR A FULL REFUND TO GO TRY SOMEWHERE ELSE... THIS IS WHERE THE PROBLEM STARTED THEY WONT EXHANGE OR REFUND THE OIL OR LET ME TOP UP THE MONEY TO GET THE CORRECT ONE. SO NOW IVE DRIVEN 4 TRIPS, LOST TIME, PETROL, HAVE NO SERVIVE KIT AND SITTING WITH THE WRONG 5L OF OIL, SEALED... I ABSOLUTELY HATE BLACK BUSINESSES, IT WAS MY FIRST TIME AND ILL NEVER GO BACK THERE... SIES ... WHOEVER IS READING THIS DON'T WASTE YOUR TIME OR MONEY, RATHER JUST GO TO MIDAS OR GOLDWAGEN OR SOMETHING PROFESSIONAL, THESE IDIOTS ARE NOT WORTH ANYTHING...
1 reviews | Active since Apr 2026
Rude and unhelpful
I called bumper to bumper for a quote I was transfered to the quotes department where a guy picked. This guy was rude when I greeted him he just said I must just tell him what I want without greeting back and when I told him what wanted he made disagreement filler sounds and told me Im trying to be funny. Why would I waste my time and airtime trying to get help just to be funny?
1 reviews | Active since Apr 2026
Rude and unhelpful
I called bumper to bumper for a quote I was transfered to the quotes department where a guy picked. This guy was rude when I greeted him he just said I must just tell him what I want without greeting back and when I told him what wanted he made disagreement filler sounds and told me Im trying to be funny. Why would I waste my time and airtime trying to get help just to be funny?