Horrible service

On the 3rd of July 2026 I called bumper to bumper Johannesburg to find out if they had the silver tim that gets fitted under the mazda 2 headlight and the guy confirmed they do have, I gave him the car model he provided me with a reference that I must produce when I get there. I went on the 4th of July, produced the reference number and was given the trim. Unfortunately my panel beater was bot available to fit it on the car, he was only available yesterday to fit it.and before he could even do anything he said that trim is big its not for the mazda 2. The trim is still in its original packaging and I still have the slip. This morning I called bumper to bumper to find out if I can come and exchange the trim because I was given an incorrect item I spoke to the manager who told me that they cannot exchange the item because it was bought in J,I tried explaining to him that its still in its original packaging and I still have the slip,also that its their fault because they gave me an incorrect item. Why would I go and buy something that is not for my car when I know exactly that my car is a Mazda 2 2021 model??? They manager was just not helpful. I am very disappointed about the service they gave me. This just shows that they do not care about their customers.