1 reviews | Active since Nov 2015
Phone came back with a cracked screen
Good day,
I am writing to formally request a refund for the repair service I paid for on my device.
When my device was returned after the repair, it had a damaged screen. This issue was reported immediately upon delivery. Unfortunately, I was not assisted at the time, and I was later informed that I would need to courier the device back at my own cost.
Since then, the condition of the screen has continued to deteriorate, and I have now been advised that the screen will not be repaired.
As the device was returned to me in a worse condition than when it was submitted for repair, and the issue was reported immediately with no resolution provided, the service I paid for was not delivered as agreed.
I am therefore requesting a full refund of the repair fee paid, as the repair was incomplete and resulted in additional damage to my device.
Please confirm the refund process and timeline at your earliest convenience.
Kind regards, Lerato Milanzi
I am writing to formally request a refund for the repair service I paid for on my device.
When my device was returned after the repair, it had a damaged screen. This issue was reported immediately upon delivery. Unfortunately, I was not assisted at the time, and I was later informed that I would need to courier the device back at my own cost.
I paid for a repair service in good faith; however, my phone was returned to me in the same condition as when it was collected, with the screen still cracked. There was no visible improvement or proof provided that any repair work was carried out. As a customer, I am left questioning whether the device was repaired at all. Paying for a service and receiving my phone back in the same state is unacceptable and does not meet reasonable service standards.
Since then, the condition of the screen has continued to deteriorate, and I have now been advised that the screen will not be repaired.
As the device was returned to me in a worse or unchanged condition than when it was submitted for repair, and the issue was reported immediately with no resolution provided, the service I paid for was not delivered as agreed.
I am therefore requesting a full refund of the repair fee paid.
Please confirm the refund process and timeline at your earliest convenience.
Brotherstech Pretoria clearly doesn’t know how to treat their clients.
Kind regards,
Lerato Milanzi
***
I am writing to formally request a refund for the repair service I paid for on my device.
When my device was returned after the repair, it had a damaged screen. This issue was reported immediately upon delivery. Unfortunately, I was not assisted at the time, and I was later informed that I would need to courier the device back at my own cost.
I paid for a repair service in good faith; however, my phone was returned to me in the same condition as when it was collected, with the screen still cracked. There was no visible improvement or proof provided that any repair work was carried out. As a customer, I am left questioning whether the device was repaired at all. Paying for a service and receiving my phone back in the same state is unacceptable and does not meet reasonable service standards.
Since then, the condition of the screen has continued to deteriorate, and I have now been advised that the screen will not be repaired.
As the device was returned to me in a worse or unchanged condition than when it was submitted for repair, and the issue was reported immediately with no resolution provided, the service I paid for was not delivered as agreed.
I am therefore requesting a full refund of the repair fee paid.
Please confirm the refund process and timeline at your earliest convenience.
Brotherstech Pretoria clearly doesn’t know how to treat their clients.
Kind regards,
Lerato Milanzi
***