Brothertech

Phone came back with a cracked screen

Good day, I am writing to formally request a refund for the repair service I paid for on my device. When my device was returned after the repair, it had a damaged screen. This issue was reported immediately upon delivery. Unfortunately, I was not assisted at the time, and I was later informed that I would need to courier the device back at my own cost. Since then, the condition of the screen has continued to deteriorate, and I have now been advised that the screen will not be repaired. As the device was returned to me in a worse condition than when it was submitted for repair, and the issue was reported immediately with no resolution provided, the service I paid for was not delivered as agreed. I am therefore requesting a full refund of the repair fee paid, as the repair was incomplete and resulted in additional damage to my device. Please confirm the refund process and timeline at your earliest convenience. Kind regards, Lerato Milanzi