NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About British International Removals
How is British International Removals rated on Hellopeter?
Hellopeter has tracked British International Removals across 26 reviews. British International Removals hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used British International Removals? Write a review to help others decide.
Recent reviews (3)
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Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2021
Very disappointing service
Very disappointing service – damaged and missing belongings I have organised overseas packing and removals for three households, and unfortunately, my experience has been extremely disappointing. In one household, items were very poorly packed, resulting in damage to both large and small belongings. In another household, several items, including Persian carpets and other possessions, were found to be missing when the shipment was unpacked. What has been particularly disappointing is the lack of support when these issues were reported. Rather than showing concern or making a genuine effort to investigate what had happened, the response was unhelpful, and there seemed to be little interest in helping us locate the missing belongings or establish where they had gone. When you entrust a company with packing and transporting your possessions overseas, you expect care, professionalism and accountability. Sadly, this has not been our experience. Given that I have arranged moves for three households, these issues are particularly concerning. I would have expected much better service and, at the very least, a willingness to investigate and help resolve the problems. Based on my experience, I would struggle to recommend this company..
1 reviews | Active since Jun 2021
Very disappointing service
Very disappointing service – damaged and missing belongings I have organised overseas packing and removals for three households, and unfortunately, my experience has been extremely disappointing. In one household, items were very poorly packed, resulting in damage to both large and small belongings. In another household, several items, including Persian carpets and other possessions, were found to be missing when the shipment was unpacked. What has been particularly disappointing is the lack of support when these issues were reported. Rather than showing concern or making a genuine effort to investigate what had happened, the response was unhelpful, and there seemed to be little interest in helping us locate the missing belongings or establish where they had gone. When you entrust a company with packing and transporting your possessions overseas, you expect care, professionalism and accountability. Sadly, this has not been our experience. Given that I have arranged moves for three households, these issues are particularly concerning. I would have expected much better service and, at the very least, a willingness to investigate and help resolve the problems. Based on my experience, I would struggle to recommend this company..
1 reviews | Active since Mar 2026
Shocking Service from BIR
Can't get any worse.... Partial container to be sent overseas and promised shipping within 3-4 months. No shipping whatsoever for 8 months and since we still in SA I decided to add more items to the original shipping to fill up a container and allegedly get it shipped immediately. I waited for 6 weeks for a quote and didn't receive one (clearly not interested in business). Hence I decided to get my goods returned and use another company, ended up getting a very small refund out of all the money I paid. I pretty much paid to have some of my furniture going on holiday in BIR warehouse. On returns of my goods 1 cabinet was damaged the claim was submitted but guess what no paid... It can't get any worse... I could say you can find better shipping companies but I should say any shipping company is better than BIT
1 reviews | Active since Mar 2026
Shocking Service from BIR
Can't get any worse.... Partial container to be sent overseas and promised shipping within 3-4 months. No shipping whatsoever for 8 months and since we still in SA I decided to add more items to the original shipping to fill up a container and allegedly get it shipped immediately. I waited for 6 weeks for a quote and didn't receive one (clearly not interested in business). Hence I decided to get my goods returned and use another company, ended up getting a very small refund out of all the money I paid. I pretty much paid to have some of my furniture going on holiday in BIR warehouse. On returns of my goods 1 cabinet was damaged the claim was submitted but guess what no paid... It can't get any worse... I could say you can find better shipping companies but I should say any shipping company is better than BIT
1 reviews | Active since Jul 2019
British International Removals POOR/BAD SERVICE and NO SHIPPING!
We used BIR's services to move our items from South Africa to Morocco. Everything was packed on December 9, 2025, and after two months of excuses or no responses to our emails, we're now faced with the problem/excuse that they couldn't ship due to the war in the Middle East. This is a clear example of incompetence and bad faith. I wonder if our goods will ever be shipped, or if this tactic will simply result in us paying for a service we'll never receive, and losing all our goods.
1 reviews | Active since Jul 2019
British International Removals POOR/BAD SERVICE and NO SHIPPING!
We used BIR's services to move our items from South Africa to Morocco. Everything was packed on December 9, 2025, and after two months of excuses or no responses to our emails, we're now faced with the problem/excuse that they couldn't ship due to the war in the Middle East. This is a clear example of incompetence and bad faith. I wonder if our goods will ever be shipped, or if this tactic will simply result in us paying for a service we'll never receive, and losing all our goods.