NPS Score
-50
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Bride&co
How is Bride&co rated on Hellopeter?
Hellopeter has tracked Bride&co across 213 reviews. Bride&co hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Bride&co? Write a review to help others decide.
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2025
incredibly disappointing
My experience with Bride & Co has been incredibly disappointing, especially considering that my wedding is only two weeks away. My husband and I ordered and paid for his wedding shoes, only to discover that Bride & Co could not fulfil our order because they did not have the stock available. As a result, I had to drive all the way to their Boksburg branch to try to resolve a problem that was not of my making. Unfortunately, the experience only got worse. The staff came across as dismissive and unprofessional. While another customer, who is also getting married in two weeks, and I were trying to explain our frustrations, we noticed staff exchanging looks and making faces at one another rather than showing understanding or trying to assist us. I was then told that my time management was the problem because I had only come in two weeks before my wedding. Excuse me? We all have different schedules and commitments, and this was when we were able to deal with the matter. More importantly, how does that excuse a business failing to provide a product that a customer has already paid for? I was essentially left with two options: drive to Rivonia to collect a damaged pair of shoes or pay an additional R800–R1,000 for another pair. Why should I have to spend even more money because Bride & Co could not fulfil our order? I ultimately had no choice but to purchase replacement shoes from Woolworths for R800 to ensure my husband had shoes for our wedding. One of the most insulting parts of this experience was a staff member commenting that brides can become very "amped up" or "crazy" before their weddings. Rather than acknowledging the stress and inconvenience caused by their own failure to fulfil an order, the situation was made to feel as though I was the problem for expecting a reasonable solution. I have since been informed by Jane More, Assistant Brand Manager, that Bride & Co intends to process only a partial refund for the shoes we never received. Let that sink in: we paid for shoes that were never supplied, had to travel to a store to try to resolve the issue, were treated dismissively, had to purchase replacements elsewhere, and are now being offered less than the full amount we paid. Why should the customer suffer financially for the company's inability to fulfil an order? What makes this even more concerning is that, after looking into other customers' experiences, I discovered that I am clearly not the first person to raise concerns about Bride & Co's customer service. I came across other complaints on HelloPeter and elsewhere regarding dismissive staff, poor communication, and difficulties resolving issues. I understand that every situation has its own circumstances, but seeing similar concerns raised by other customers makes me question whether management is adequately addressing these issues. Bride & Co caters to brides and wedding parties. You are dealing with people preparing for one of the most important days of their lives, often with strict deadlines and limited time to fix problems. Customers should be met with professionalism, empathy and accountability, not made to feel unreasonable for expecting a product they have already paid for. I am deeply disappointed in both the in-store experience and the proposed resolution. A wedding is stressful enough without having to chase a company to provide something that was already paid for. What I want from Bride & Co: A full refund of the amount paid for the undelivered wedding shoes, with no unexplained deductions. A proper explanation as to why a partial refund was proposed. An investigation into the conduct of the staff at the Boksburg branch. Accountability from management and reassurance that other customers will not have to go through the same experience. This is not about expecting special treatment because I am a bride. It is about expecting basic customer service, honesty and accountability from a business that customers trust with purchases for such an important occasion. Bride & Co, I would appreciate a meaningful resolution rather than simply processing a partial refund and considering this matter closed.
1 reviews | Active since Sept 2025
incredibly disappointing
My experience with Bride & Co has been incredibly disappointing, especially considering that my wedding is only two weeks away. My husband and I ordered and paid for his wedding shoes, only to discover that Bride & Co could not fulfil our order because they did not have the stock available. As a result, I had to drive all the way to their Boksburg branch to try to resolve a problem that was not of my making. Unfortunately, the experience only got worse. The staff came across as dismissive and unprofessional. While another customer, who is also getting married in two weeks, and I were trying to explain our frustrations, we noticed staff exchanging looks and making faces at one another rather than showing understanding or trying to assist us. I was then told that my time management was the problem because I had only come in two weeks before my wedding. Excuse me? We all have different schedules and commitments, and this was when we were able to deal with the matter. More importantly, how does that excuse a business failing to provide a product that a customer has already paid for? I was essentially left with two options: drive to Rivonia to collect a damaged pair of shoes or pay an additional R800–R1,000 for another pair. Why should I have to spend even more money because Bride & Co could not fulfil our order? I ultimately had no choice but to purchase replacement shoes from Woolworths for R800 to ensure my husband had shoes for our wedding. One of the most insulting parts of this experience was a staff member commenting that brides can become very "amped up" or "crazy" before their weddings. Rather than acknowledging the stress and inconvenience caused by their own failure to fulfil an order, the situation was made to feel as though I was the problem for expecting a reasonable solution. I have since been informed by Jane More, Assistant Brand Manager, that Bride & Co intends to process only a partial refund for the shoes we never received. Let that sink in: we paid for shoes that were never supplied, had to travel to a store to try to resolve the issue, were treated dismissively, had to purchase replacements elsewhere, and are now being offered less than the full amount we paid. Why should the customer suffer financially for the company's inability to fulfil an order? What makes this even more concerning is that, after looking into other customers' experiences, I discovered that I am clearly not the first person to raise concerns about Bride & Co's customer service. I came across other complaints on HelloPeter and elsewhere regarding dismissive staff, poor communication, and difficulties resolving issues. I understand that every situation has its own circumstances, but seeing similar concerns raised by other customers makes me question whether management is adequately addressing these issues. Bride & Co caters to brides and wedding parties. You are dealing with people preparing for one of the most important days of their lives, often with strict deadlines and limited time to fix problems. Customers should be met with professionalism, empathy and accountability, not made to feel unreasonable for expecting a product they have already paid for. I am deeply disappointed in both the in-store experience and the proposed resolution. A wedding is stressful enough without having to chase a company to provide something that was already paid for. What I want from Bride & Co: A full refund of the amount paid for the undelivered wedding shoes, with no unexplained deductions. A proper explanation as to why a partial refund was proposed. An investigation into the conduct of the staff at the Boksburg branch. Accountability from management and reassurance that other customers will not have to go through the same experience. This is not about expecting special treatment because I am a bride. It is about expecting basic customer service, honesty and accountability from a business that customers trust with purchases for such an important occasion. Bride & Co, I would appreciate a meaningful resolution rather than simply processing a partial refund and considering this matter closed.
1 reviews | Active since May 2025
Bride and Co- umhlanga
Really rude and unprofessional. Terrible atmosphere. I got asked really inappropriate questions by a staff member called Natasha like if I have the money and who is paying for the dress etc. Also too touchy in the change room. Would not recommend.
1 reviews | Active since May 2025
Bride and Co- umhlanga
Really rude and unprofessional. Terrible atmosphere. I got asked really inappropriate questions by a staff member called Natasha like if I have the money and who is paying for the dress etc. Also too touchy in the change room. Would not recommend.
1 reviews | Active since Dec 2025
Rude & Unprofessional Staff
I had a really unpleasant experience at Bride & Co, Canal Walk. When we arrived, my mother and I needed to use the bathroom but there was no toilet paper. We went to reception and were simply told “no we don’t have”. I asked if they could please check the other bathrooms for toilet paper. The receptionist reluctantly walked to the men’s bathroom to check for us. When I asked if they’d restock since it was a busy day with the 75% off sale, she looked at me and simply said “no”. I informed the manager that I found his staff to be rude and quite unprofessional. He apologized and then went to resolve the matter so at least other clients had what the needed. When I went up for my consult, I found the consultant unhelpful. I shared with her my size and preferences and asked for suggestions to screen through quite an overwhelming number of dresses. She simply said there is a lot of options I need to work my way through it myself and call her when I’ve chosen my 4-5 dresses. I fit on a few stunning dresses, but needed time to consult my stylist before being able to make a decision. The consultant then started questioning me saying “Are you always this indecisive? Do you always need someone to help you make decisions?”. I found that quite rude and unprofessional. In the end I decided to walk away from a very beautiful dress as I did not want to support a business with such unkind staff and who made a special experience quite unpleasant. I’m happy to say I found a gorgeous dress at a boutique and the service was excellent. Bride & Co had a stunning collection of dresses, but as far as CW branch goes, they have a very far way to go where customer service is concerned. I would not recommend going there.
1 reviews | Active since Dec 2025
Rude & Unprofessional Staff
I had a really unpleasant experience at Bride & Co, Canal Walk. When we arrived, my mother and I needed to use the bathroom but there was no toilet paper. We went to reception and were simply told “no we don’t have”. I asked if they could please check the other bathrooms for toilet paper. The receptionist reluctantly walked to the men’s bathroom to check for us. When I asked if they’d restock since it was a busy day with the 75% off sale, she looked at me and simply said “no”. I informed the manager that I found his staff to be rude and quite unprofessional. He apologized and then went to resolve the matter so at least other clients had what the needed. When I went up for my consult, I found the consultant unhelpful. I shared with her my size and preferences and asked for suggestions to screen through quite an overwhelming number of dresses. She simply said there is a lot of options I need to work my way through it myself and call her when I’ve chosen my 4-5 dresses. I fit on a few stunning dresses, but needed time to consult my stylist before being able to make a decision. The consultant then started questioning me saying “Are you always this indecisive? Do you always need someone to help you make decisions?”. I found that quite rude and unprofessional. In the end I decided to walk away from a very beautiful dress as I did not want to support a business with such unkind staff and who made a special experience quite unpleasant. I’m happy to say I found a gorgeous dress at a boutique and the service was excellent. Bride & Co had a stunning collection of dresses, but as far as CW branch goes, they have a very far way to go where customer service is concerned. I would not recommend going there.
1 reviews | Active since Mar 2026
BRIDE AND CO - HUGE DISAPPOINTMENT
Bought a dress with the assurance that they would be able to alter it. Got there for the alteration and informed they cant. Had to buy another more expensive dress. The event is 13 days away and they only wanted to help me on the 28th - 4 days before! Normal time for collection is not more than 7 days before event date. Had to beg for another date but not without the "I'll see if I can squeeze you in" attitude. Disappointing and agitated by their lack of urgency to assit because they have an operational process to follow :(
1 reviews | Active since Mar 2026
BRIDE AND CO - HUGE DISAPPOINTMENT
Bought a dress with the assurance that they would be able to alter it. Got there for the alteration and informed they cant. Had to buy another more expensive dress. The event is 13 days away and they only wanted to help me on the 28th - 4 days before! Normal time for collection is not more than 7 days before event date. Had to beg for another date but not without the "I'll see if I can squeeze you in" attitude. Disappointing and agitated by their lack of urgency to assit because they have an operational process to follow :(
1 reviews | Active since Apr 2019
Shocking service and communication
Purchased a dress online that took 3 weeks to be delivered, despite a 2 week from date of purchase return policy. Was then told I can return the item by post at my cost to the nearest store and to send in ID and bank verification letter. Item was couriered to the store and 2 weeks later I still haven’t heard from anyone, I have called numerous times and my emails just go unanswered. So currently they have the dress and my money!!! Very unprofessional service.
1 reviews | Active since Apr 2019
Shocking service and communication
Purchased a dress online that took 3 weeks to be delivered, despite a 2 week from date of purchase return policy. Was then told I can return the item by post at my cost to the nearest store and to send in ID and bank verification letter. Item was couriered to the store and 2 weeks later I still haven’t heard from anyone, I have called numerous times and my emails just go unanswered. So currently they have the dress and my money!!! Very unprofessional service.
1 reviews | Active since Feb 2026
Unacceptable, Disrespectful, and Deeply Unprofessional
Bride & Co Umhlanga – Unacceptable, Disrespectful, and Deeply Unprofessional I am writing this review to formally express my absolute disappointment with Bride & Co Umhlanga. What my family and I experienced was not only unprofessional, but outright disrespectful and demeaning. We visited the store this past weekend by appointment, as this is the first wedding in our family—a once-in-a-lifetime moment that should have been handled with care, dignity, and professionalism. Instead, we were made to feel judged, belittled, and unwelcome almost immediately. A staff member by the name of Natasha behaved in a manner that was completely inappropriate for someone working in a bridal environment. The very first focus was not on the bride, her vision, or her experience, but on how much we were willing to spend. When we stated our budget of R25,000 to R30,000, Natasha responded by saying it was “pocket change, that’s all.” That statement was shocking, insulting, and entirely unnecessary. No customer—especially a bride and her family—should ever be spoken to in such a dismissive and degrading way. Budget aside, basic respect should never be optional. To make matters worse, we were then questioned about why we had viewed dresses at another bridal store and made to feel as though we had no right to be there. The tone and attitude communicated very clearly that we were not considered “good enough” to be in that space. What should have been a joyful, emotional, and memorable experience was reduced to one where we felt treated like second-class people. This level of arrogance and lack of empathy is unacceptable, particularly in an industry that relies on trust, sensitivity, and human connection. The contrast was made painfully clear when we left Bride & Co Umhlanga and visited Jasmine’s, where we were treated with professionalism, warmth, and genuine respect. As a direct result of that experience, we spent double the amount we initially intended. That outcome alone highlights that the issue was never about budget—it was about attitude and how people are treated. A wedding dress is not just a sale; it is part of a lifelong memory. Bride & Co Umhlanga has permanently attached itself to one of the worst experiences our family has had during what should have been a beautiful time. Management should take this feedback extremely seriously. No bride, and no family, deserves to be spoken down to, judged, or humiliated under the guise of “luxury service.”
1 reviews | Active since Feb 2026
Unacceptable, Disrespectful, and Deeply Unprofessional
Bride & Co Umhlanga – Unacceptable, Disrespectful, and Deeply Unprofessional I am writing this review to formally express my absolute disappointment with Bride & Co Umhlanga. What my family and I experienced was not only unprofessional, but outright disrespectful and demeaning. We visited the store this past weekend by appointment, as this is the first wedding in our family—a once-in-a-lifetime moment that should have been handled with care, dignity, and professionalism. Instead, we were made to feel judged, belittled, and unwelcome almost immediately. A staff member by the name of Natasha behaved in a manner that was completely inappropriate for someone working in a bridal environment. The very first focus was not on the bride, her vision, or her experience, but on how much we were willing to spend. When we stated our budget of R25,000 to R30,000, Natasha responded by saying it was “pocket change, that’s all.” That statement was shocking, insulting, and entirely unnecessary. No customer—especially a bride and her family—should ever be spoken to in such a dismissive and degrading way. Budget aside, basic respect should never be optional. To make matters worse, we were then questioned about why we had viewed dresses at another bridal store and made to feel as though we had no right to be there. The tone and attitude communicated very clearly that we were not considered “good enough” to be in that space. What should have been a joyful, emotional, and memorable experience was reduced to one where we felt treated like second-class people. This level of arrogance and lack of empathy is unacceptable, particularly in an industry that relies on trust, sensitivity, and human connection. The contrast was made painfully clear when we left Bride & Co Umhlanga and visited Jasmine’s, where we were treated with professionalism, warmth, and genuine respect. As a direct result of that experience, we spent double the amount we initially intended. That outcome alone highlights that the issue was never about budget—it was about attitude and how people are treated. A wedding dress is not just a sale; it is part of a lifelong memory. Bride & Co Umhlanga has permanently attached itself to one of the worst experiences our family has had during what should have been a beautiful time. Management should take this feedback extremely seriously. No bride, and no family, deserves to be spoken down to, judged, or humiliated under the guise of “luxury service.”
1 reviews | Active since Jan 2026
Happy customer
I had a formal dinner to attend to and I needed a suit ,my uncle said he knew a place I could rent a suit and we went to BRIDE & CO parkview and when I got there I was greeted by a gentle man his name is TIMOTHY he welcomed me into the store very warmly and immediately I felt welcomed. I didn't know what to wear for the dinner and he helped me with everything from styles and colors that are more suitable overall I had a great experience in the store today with Timothy ,very professional he knows what he is doing .
1 reviews | Active since Jan 2026
Happy customer
I had a formal dinner to attend to and I needed a suit ,my uncle said he knew a place I could rent a suit and we went to BRIDE & CO parkview and when I got there I was greeted by a gentle man his name is TIMOTHY he welcomed me into the store very warmly and immediately I felt welcomed. I didn't know what to wear for the dinner and he helped me with everything from styles and colors that are more suitable overall I had a great experience in the store today with Timothy ,very professional he knows what he is doing .