Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Morkels and Bradlows is described overwhelmingly through post-purchase breakdowns rather than the buying moment. Customers consistently report paid orders that never arrive, damaged or sagging furniture, and refunds that stretch from weeks into months. A recurring theme is the effort required to get any feedback. Bright spots exist where individually named consultants and store managers take personal ownership of a customer's case.
Top Strengths:
- •Customer Service & Support: The strongest theme, carried entirely by named individuals. Customers celebrate consultants such as Yonela, Zine, Genius Sibanda and Aus Connie, plus managers Isiah Qobolo and Conrad Meyer, who follow through personally. Customer Service & Support (1.5) still suffers from unreturned calls and unreachable call centres.
TrustIndex
2.1
NPS Score
-83
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Morkels and Bradlows
What do customers say about Morkels and Bradlows?
Based on recent customer reviews, Morkels and Bradlows is described overwhelmingly through post-purchase breakdowns rather than the buying moment. Customers consistently report paid orders that never arrive, damaged or sagging furniture, and refunds that stretch from weeks into months. A recurring theme is the effort required to get any feedback. Bright spots exist where individually named consultants and store managers take personal ownership of a customer's case.
What is Morkels and Bradlows's biggest strength?
Morkels and Bradlows's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. The strongest theme, carried entirely by named individuals. Customers celebrate consultants such as Yonela, Zine, Genius Sibanda and Aus Connie, plus managers Isiah Qobolo and Conrad Meyer, who follow through personally. Customer Service & Support (1.5) still suffers from unreturned calls and unreachable call centres.
What are the most common complaints about Morkels and Bradlows?
The most common complaint about Morkels and Bradlows, based on Hellopeter's AI analysis of recent customer reviews, is Accounts, Billing & Digital Platforms. Accounts, Billing & Digital Platforms (1.0) draws complaints about debit orders taken on unagreed dates, layby payments not reflecting on statements, unauthorised charges added to accounts and aggressive collections calls with inconsistent balances after settlement.
Is Morkels and Bradlows trustworthy?
Morkels and Bradlows has a TrustIndex of 2.1 out of 10 on Hellopeter, based on 139 reviews in the last 12 months. Hellopeter has tracked Morkels and Bradlows across 2,679 total reviews. How is the TrustIndex calculated? →
Recent reviews (139)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Best and admirable
Bradlows hazyview is one of the best, the consultants are friendly and organized
1 reviews | Active since Oct 2026
Best and admirable
Bradlows hazyview is one of the best, the consultants are friendly and organized
1 reviews | Active since Mar 2026
Horrible
My debt is prescribed but iam told that it's not and they are failing to provide voice recording, I last paid the debt 4 years back...Kindly assist.
1 reviews | Active since Mar 2026
Horrible
My debt is prescribed but iam told that it's not and they are failing to provide voice recording, I last paid the debt 4 years back...Kindly assist.
1 reviews | Active since Dec 2021
Poor quality and poorer customer service that's misaligned to the cost of the goods
Bradlows service sucks. I am struggling to get my one sitter back. It had factory faults - they collected it a while ago. Now they sending me from pillar to post - the customer care refers me to the store, the store is unable to provide me with satisfactory feedback as that they cannot get hold of the warehouse. This is hella disappointing and low from such a big company. When I bought a three piece, I did not know that I'll end up with a two piece. Bradlows you do better than this. Your goods are way expensive, but the quality and service you provide is ****.
1 reviews | Active since Dec 2021
Poor quality and poorer customer service that's misaligned to the cost of the goods
Bradlows service sucks. I am struggling to get my one sitter back. It had factory faults - they collected it a while ago. Now they sending me from pillar to post - the customer care refers me to the store, the store is unable to provide me with satisfactory feedback as that they cannot get hold of the warehouse. This is hella disappointing and low from such a big company. When I bought a three piece, I did not know that I'll end up with a two piece. Bradlows you do better than this. Your goods are way expensive, but the quality and service you provide is ****.
1 reviews | Active since Apr 2025
Refuse to process refund by bradlows
It’s been almost 2 months since I should have received a refund for a cancelled laybye from bradlows promenade office, everytime I call the store they give new time frames. According to cpa after 7-14 business days of not receiving your refund you need to contact the ombudsman consumer goods and services. Completely unacceptable what they do to consumers
1 reviews | Active since Apr 2025
Refuse to process refund by bradlows
It’s been almost 2 months since I should have received a refund for a cancelled laybye from bradlows promenade office, everytime I call the store they give new time frames. According to cpa after 7-14 business days of not receiving your refund you need to contact the ombudsman consumer goods and services. Completely unacceptable what they do to consumers
1 reviews | Active since Sept 2026
Extremely disappointing experience with Bradlows Promenade Mall – defective Cloud Nine bed and delayed refund
I am extremely disappointed with the service I have received from Bradlows Promenade Mall. On 15 August 2026, I purchased a Cloud Nine bed after testing the model in-store. The bed I tested was firm, including around the edges, which was the main reason I decided to purchase it. The bed was delivered to my home on the same day, but I immediately noticed that it was not firm like the one I had tested in-store. I attempted to return the bed the following day, but the store refused to accept it because the manager was not available. On Monday, 17 August, I returned to the store and spoke to the manager, Melvinia I was told that a complaint would be logged and that the bed would be collected once a reference number was received. I continued following up with the store. On Friday, 21 August, I went back to the store and insisted that the bed be collected. Mario, the sales consultant who had assisted me with the purchase, requested my ID and bank statement so that the refund could be initiated. My ID was copied and I emailed my bank statement to the email address provided by the store. I was told that the documents would be sent to Head Office for processing. The bed was subsequently collected, and I reasonably believed that my refund was being processed. Today, 1 September, I contacted the store myself to enquire about my refund. To my surprise, I was asked to provide the same documentation again. No one had contacted me during the previous seven days to inform me that there was supposedly a problem with my documentation or that my refund had not been processed. I am extremely frustrated that I have had to repeatedly follow up, visit the store and provide documentation for a matter that should already have been dealt with. I am now escalating this matter to Bradlows Head Office and requesting a clear written confirmation of the status of my refund, when it was submitted for processing and when I can expect the money to be paid. I hope Bradlows will resolve this matter urgently. I have been patient and cooperative throughout this process, but my patience has now run out. I want my money urgently. Bradlows Promenade Mall – please escalate this matter and provide a proper resolution.
1 reviews | Active since Sept 2026
Extremely disappointing experience with Bradlows Promenade Mall – defective Cloud Nine bed and delayed refund
I am extremely disappointed with the service I have received from Bradlows Promenade Mall. On 15 August 2026, I purchased a Cloud Nine bed after testing the model in-store. The bed I tested was firm, including around the edges, which was the main reason I decided to purchase it. The bed was delivered to my home on the same day, but I immediately noticed that it was not firm like the one I had tested in-store. I attempted to return the bed the following day, but the store refused to accept it because the manager was not available. On Monday, 17 August, I returned to the store and spoke to the manager, Melvinia I was told that a complaint would be logged and that the bed would be collected once a reference number was received. I continued following up with the store. On Friday, 21 August, I went back to the store and insisted that the bed be collected. Mario, the sales consultant who had assisted me with the purchase, requested my ID and bank statement so that the refund could be initiated. My ID was copied and I emailed my bank statement to the email address provided by the store. I was told that the documents would be sent to Head Office for processing. The bed was subsequently collected, and I reasonably believed that my refund was being processed. Today, 1 September, I contacted the store myself to enquire about my refund. To my surprise, I was asked to provide the same documentation again. No one had contacted me during the previous seven days to inform me that there was supposedly a problem with my documentation or that my refund had not been processed. I am extremely frustrated that I have had to repeatedly follow up, visit the store and provide documentation for a matter that should already have been dealt with. I am now escalating this matter to Bradlows Head Office and requesting a clear written confirmation of the status of my refund, when it was submitted for processing and when I can expect the money to be paid. I hope Bradlows will resolve this matter urgently. I have been patient and cooperative throughout this process, but my patience has now run out. I want my money urgently. Bradlows Promenade Mall – please escalate this matter and provide a proper resolution.
1 reviews | Active since Aug 2013
Poor Service Bradlows!!!
We recently bought some furniture from Bradlows Bluff in Durban. Delivery of the lounge suite and several other things were done on Saturday 29 Aug 2026. But, on the delivery note was one of the beds we purchased but it was not in the truck for delivery. The truck driver made a call to (I can only assume) the warehouse and advised that the bed would be delivered 1st thing in the morning, Sunday. Nothing came from it as we waited the whole day for the delivery, causing us to cancel our family day plans. After phoning Bradlows multiple times, they keep saying " we cannot reach the warehouse". Today is Monday, not a call back or any correspondence from their side. This is really bad service with zero cuatomer care.
1 reviews | Active since Aug 2013
Poor Service Bradlows!!!
We recently bought some furniture from Bradlows Bluff in Durban. Delivery of the lounge suite and several other things were done on Saturday 29 Aug 2026. But, on the delivery note was one of the beds we purchased but it was not in the truck for delivery. The truck driver made a call to (I can only assume) the warehouse and advised that the bed would be delivered 1st thing in the morning, Sunday. Nothing came from it as we waited the whole day for the delivery, causing us to cancel our family day plans. After phoning Bradlows multiple times, they keep saying " we cannot reach the warehouse". Today is Monday, not a call back or any correspondence from their side. This is really bad service with zero cuatomer care.
1 reviews | Active since Apr 2024
Bradlows Phoenix Plaza Incompetency
I took a contract with Bradlows for a Bed and a Fridge including insurance for the items. The invoice that is being sent to me every month has alot of extra charges which I was unaware of because I dont even check the statements until today. I'm having an issue with my debit order and their service is pathetic. My debit order date is set for the 1st of every month, however they debit me anytime they feel like. Today they debited me when I didn't even receive my salary for the month as yet and the money they debited was money that my mum's customers put into my account for her because she doesnt have a bank account. Every month they never debit me on my debit Date set and this causes such an inconvenience. What is the purpose of setting up a debit order date if they are going to debit me anytime they feel like. This is utter nonsense and im truly unsatisfied with their pathetic service.
1 reviews | Active since Apr 2024
Bradlows Phoenix Plaza Incompetency
I took a contract with Bradlows for a Bed and a Fridge including insurance for the items. The invoice that is being sent to me every month has alot of extra charges which I was unaware of because I dont even check the statements until today. I'm having an issue with my debit order and their service is pathetic. My debit order date is set for the 1st of every month, however they debit me anytime they feel like. Today they debited me when I didn't even receive my salary for the month as yet and the money they debited was money that my mum's customers put into my account for her because she doesnt have a bank account. Every month they never debit me on my debit Date set and this causes such an inconvenience. What is the purpose of setting up a debit order date if they are going to debit me anytime they feel like. This is utter nonsense and im truly unsatisfied with their pathetic service.