Bradlows Fourways
Unclaimed Business
|2|4 Reviews (last 12 months)|This business does not respond to reviews
Bradlows Fourways
Unclaimed Business
|2
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
2|4 Reviews
Apr '26 - Sep '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEC
Elmontill C
1 reviews | Active since Jan 2020
13 Jul 2026, 17:27
Faulty goods and poor customer service
Dear Management team I refer to my purchase of a Defy frost-free refrigerator from Bradlows Fourways in February 2026. The original refrigerator developed a fault and was replaced on 1 June 2026. Unfortunately, the replacement unit is also defective. On 4 June 2026, I reported that it produces excessive noise, which is even worse than the original appliance. I have been informed that I am not entitled to a refund and must choose another product. I do not accept this position. I have already received a replacement that is also defective, and I have lost confidence in both the product and the service I have received. In addition to the repeated product faults, my experience with Bradlows has been extremely disappointing, including delivery delays, poor service, and unacceptable customer support. I therefore request a full refund of the purchase price. I do not wish to accept another replacement or exchange, nor do I wish to incur any additional cost. Should this matter not be resolved within 10 business days, I will have no alternative but to escalate the complaint to the Consumer Goods and Services Ombud and the National Consumer Commission for further investigation. I trust this matter can be resolved promptly and look forward to your response. Yours faithfully Edith Maluleke
Helpful (0)
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Elmontill C
1 reviews | Active since Jan 2020
13 Jul 2026, 17:27
Faulty goods and poor customer service
Dear Management team I refer to my purchase of a Defy frost-free refrigerator from Bradlows Fourways in February 2026. The original refrigerator developed a fault and was replaced on 1 June 2026. Unfortunately, the replacement unit is also defective. On 4 June 2026, I reported that it produces excessive noise, which is even worse than the original appliance. I have been informed that I am not entitled to a refund and must choose another product. I do not accept this position. I have already received a replacement that is also defective, and I have lost confidence in both the product and the service I have received. In addition to the repeated product faults, my experience with Bradlows has been extremely disappointing, including delivery delays, poor service, and unacceptable customer support. I therefore request a full refund of the purchase price. I do not wish to accept another replacement or exchange, nor do I wish to incur any additional cost. Should this matter not be resolved within 10 business days, I will have no alternative but to escalate the complaint to the Consumer Goods and Services Ombud and the National Consumer Commission for further investigation. I trust this matter can be resolved promptly and look forward to your response. Yours faithfully Edith Maluleke
0
Replies (0)M
Mahlatse
1 reviews | Active since Oct 2024
22 Jun 2026, 18:36
Great service from jacky and Vuyi
I would like to thank sis Vuyi and Ous Jacky for their amazing service! It’s great to receive assistance from people that take their job seriously and most importantly thank you for their patience 🫶🏽
Helpful (0)
|Replies (0)M
Mahlatse
1 reviews | Active since Oct 2024
22 Jun 2026, 18:36
Great service from jacky and Vuyi
I would like to thank sis Vuyi and Ous Jacky for their amazing service! It’s great to receive assistance from people that take their job seriously and most importantly thank you for their patience 🫶🏽
0
Replies (0)CT
Christine T
1 reviews | Active since Feb 2020
12 May 2026, 11:07
WORST SERVICE EVER AT BRADLOWS FOURWAYS & THEIR FACTORY
The most pathetic service ever, bought a bed that was lost before it got to my place, after days of waiting finally got delivered damaged with holes as if it was eaten by rats, its been 2 months now trying to get them to collect/ exchange it. Their factory ,worst service ever,been to their Fourways Branch spoke to a guy called Siya whom i have been told he is the manager there but he is not helpful, he just doesn't care, no feedbacks, no follow ups, nothing. Bradlows must come and take their bed and give me what i paid for or else pay my money back. I AM TIRED OF BEGGING THEM.
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Christine T
1 reviews | Active since Feb 2020
12 May 2026, 11:07
WORST SERVICE EVER AT BRADLOWS FOURWAYS & THEIR FACTORY
The most pathetic service ever, bought a bed that was lost before it got to my place, after days of waiting finally got delivered damaged with holes as if it was eaten by rats, its been 2 months now trying to get them to collect/ exchange it. Their factory ,worst service ever,been to their Fourways Branch spoke to a guy called Siya whom i have been told he is the manager there but he is not helpful, he just doesn't care, no feedbacks, no follow ups, nothing. Bradlows must come and take their bed and give me what i paid for or else pay my money back. I AM TIRED OF BEGGING THEM.
0
Replies (0)LS
Lerato S
1 reviews | Active since Apr 2026
17 Apr 2026, 12:07
Poor handling of damaged product – Bradlows Fourway Mall
I purchased a bed from Bradlows Fourway Mall which was delivered on 1 March 2026. The base arrived with a visible dent, which I reported to Lenah on the same day. I was assured that a replacement would be arranged and was asked to coordinate with the delivery driver. Unfortunately, the follow-up has been extremely disappointing. The driver initially advised that his vehicle was out of service, and thereafter stopped responding to messages. Multiple calls to the store were unsuccessful, with staff repeatedly stating that the manager was unavailable and no return calls were received. It has now been over a month since the issue was reported, with no resolution or clear communication from Bradlows. As the promised replacement has not been provided, I am now requesting a full refund for the damaged base and arrangement for its collection. I expect a matter like this to be resolved promptly and professionally. The lack of accountability and customer care has been very frustrating.
Helpful (0)
|Replies (0)LS
Lerato S
1 reviews | Active since Apr 2026
17 Apr 2026, 12:07
Poor handling of damaged product – Bradlows Fourway Mall
I purchased a bed from Bradlows Fourway Mall which was delivered on 1 March 2026. The base arrived with a visible dent, which I reported to Lenah on the same day. I was assured that a replacement would be arranged and was asked to coordinate with the delivery driver. Unfortunately, the follow-up has been extremely disappointing. The driver initially advised that his vehicle was out of service, and thereafter stopped responding to messages. Multiple calls to the store were unsuccessful, with staff repeatedly stating that the manager was unavailable and no return calls were received. It has now been over a month since the issue was reported, with no resolution or clear communication from Bradlows. As the promised replacement has not been provided, I am now requesting a full refund for the damaged base and arrangement for its collection. I expect a matter like this to be resolved promptly and professionally. The lack of accountability and customer care has been very frustrating.
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Replies (0)