Poor handling of damaged product – Bradlows Fourway Mall

I purchased a bed from Bradlows Fourway Mall which was delivered on 1 March 2026. The base arrived with a visible dent, which I reported to Lenah on the same day. I was assured that a replacement would be arranged and was asked to coordinate with the delivery driver.

Unfortunately, the follow-up has been extremely disappointing. The driver initially advised that his vehicle was out of service, and thereafter stopped responding to messages. Multiple calls to the store were unsuccessful, with staff repeatedly stating that the manager was unavailable and no return calls were received.

It has now been over a month since the issue was reported, with no resolution or clear communication from Bradlows. As the promised replacement has not been provided, I am now requesting a full refund for the damaged base and arrangement for its collection.

I expect a matter like this to be resolved promptly and professionally. The lack of accountability and customer care has been very frustrating.