Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Boxer Superstores is described by shoppers as a low cost grocer whose value proposition is undermined by front end conduct and unresolved money disputes. Customers consistently report dismissive cashiers, shelf prices that do not match till prices, refused cash back and spoiled food. A recurring counterpoint is warm, named staff at branches such as Dobsonville, Letlhabile and Matsulu who restore trust.
Top Strengths:
- •Product Quality & Value: Product Quality & Value (1.4) draws genuine praise for bakery lines, mid month specials and affordable staples. However, the theme is dominated by reports of rotten meat, worm infested maize meal and expired shelf stock that overwhelm the value message.
Replied to 73% of negative reviews
Reply time on negative reviews: 33h 11m
TrustIndex
2.8
Ranking
#2
in Grocery & Food
Reply Time
31h 37m
NPS Score
-59
Recommended: Unlikely
Replied to 73% of negative reviews
Reply time on negative reviews: 33h 11m
Nov '25 - Oct '26
Frequently Asked Questions About Boxer Superstores
What do customers say about Boxer Superstores?
Based on recent customer reviews, Boxer Superstores is described by shoppers as a low cost grocer whose value proposition is undermined by front end conduct and unresolved money disputes. Customers consistently report dismissive cashiers, shelf prices that do not match till prices, refused cash back and spoiled food. A recurring counterpoint is warm, named staff at branches such as Dobsonville, Letlhabile and Matsulu who restore trust.
What is Boxer Superstores's biggest strength?
Boxer Superstores's biggest strength, according to Hellopeter's AI analysis, is Product Quality & Value. Product Quality & Value (1.4) draws genuine praise for bakery lines, mid month specials and affordable staples. However, the theme is dominated by reports of rotten meat, worm infested maize meal and expired shelf stock that overwhelm the value message.
What are the most common complaints about Boxer Superstores?
The most common complaint about Boxer Superstores, based on Hellopeter's AI analysis of recent customer reviews, is Accounts, Billing & Digital Platforms. Accounts, Billing & Digital Platforms (1.1) is the most damaging area. Shoppers describe Cash Club and stokvel balances disappearing, cash back refused, double debits, rejected vouchers and promotional prices that never ring up at the till.
How does Boxer Superstores compare to other Grocery & Food companies?
Boxer Superstores scores 1.3 out of 5 on Hellopeter's AI analysis of service quality in Grocery & Food, compared to the Grocery & Food industry average of 1.2. Their strongest theme is Store Experience (1.7); their weakest is Complaints & Returns (1). The top AI-rated Grocery & Food business on Hellopeter is Boxer Superstores (1.3). How is the AI Score calculated? →
Is Boxer Superstores trustworthy?
Boxer Superstores has a TrustIndex of 2.8 out of 10 on Hellopeter, based on 182 reviews in the last 12 months. They reply to 73% of negative reviews, typically within 33 hours 11 min. Hellopeter has tracked Boxer Superstores across 1,083 total reviews. How is the TrustIndex calculated? →
Recent reviews (182)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2019
Bad customer service
Good day I am writing to lodge a formal complaint regarding my experience at Palm ridge Boxer Store today, *01 October 2026*. There is a combo on promotion in-store. When I went to the till to pay, the cashier informed me that the system is offline and they cannot give me the combo price, and I must come back tomorrow. This is unfair to customers because: 1. The combo is advertised as on promotion today, not tomorrow. 2. Customers should not be penalized because the store system is offline. 3. I spent transport money to come to the store. According to the Consumer Protection Act, the store must sell the product at the advertised promotional price. THIS IS BAD CUSTOMER SERVICE
1 reviews | Active since Oct 2019
Bad customer service
Good day I am writing to lodge a formal complaint regarding my experience at Palm ridge Boxer Store today, *01 October 2026*. There is a combo on promotion in-store. When I went to the till to pay, the cashier informed me that the system is offline and they cannot give me the combo price, and I must come back tomorrow. This is unfair to customers because: 1. The combo is advertised as on promotion today, not tomorrow. 2. Customers should not be penalized because the store system is offline. 3. I spent transport money to come to the store. According to the Consumer Protection Act, the store must sell the product at the advertised promotional price. THIS IS BAD CUSTOMER SERVICE
1 reviews | Active since Sept 2018
Bad 😞 customer service
Went to boxer Dobsonville on the 21/09/2026 to buy and when got on aisle for babies item I saw purity puree pouch was on special for R50 and R60 and when I took the ones I took they were under the R50 promo but when I got to the till the cashier told me they are for R60 and I asked her (Noluthando Mthuwapha) if I can get with the price I saw on the shelves she told the was nothing she can I then asked her to call the supervisor (Florence )she came and relate the same thing I said to the cashier ,she told me the was nothing they can do and she won't be able to assist me and this things takes forever in that they have to call head office ,she will make sure she talks to the person who packed the stock but for me I will never get it on that price Firstly she fail to go with me to the shelves and check what I was talking about,secondly she took soon her self and decided what will happen about what I saw thirdly she failed to even take the matter to the manager ,worse of them she was proud to tell me that they won't assist me with that price.
1 reviews | Active since Sept 2018
Bad 😞 customer service
Went to boxer Dobsonville on the 21/09/2026 to buy and when got on aisle for babies item I saw purity puree pouch was on special for R50 and R60 and when I took the ones I took they were under the R50 promo but when I got to the till the cashier told me they are for R60 and I asked her (Noluthando Mthuwapha) if I can get with the price I saw on the shelves she told the was nothing she can I then asked her to call the supervisor (Florence )she came and relate the same thing I said to the cashier ,she told me the was nothing they can do and she won't be able to assist me and this things takes forever in that they have to call head office ,she will make sure she talks to the person who packed the stock but for me I will never get it on that price Firstly she fail to go with me to the shelves and check what I was talking about,secondly she took soon her self and decided what will happen about what I saw thirdly she failed to even take the matter to the manager ,worse of them she was proud to tell me that they won't assist me with that price.
1 reviews | Active since Feb 2024
Bad service
On 18/09/2026 I went to Boxer superstore in Mega city, Mmabatho, I purchased a pack of 3kg Russians which was priced for R59.99,when I got to the till I was advised it was R109, 00,i cited Section 23 of the Consumer Protection Act, they called one fellow Lebogang/Lesego, he did not cite his position, who said it was a price glitch on their end yet he will need to consult head office. I waited for 30 minutes without any answer from their head office and the was no assistance the store itself regarding my query, I feel bereaved as a consumer that people put to attend to consumer grievinces are not clued up to what to do when faced with such a challenge and as yet I was NOT assisted accordingly as per Section 23 of the Consumer Protection Act, I was failed by the store in that regard
1 reviews | Active since Feb 2024
Bad service
On 18/09/2026 I went to Boxer superstore in Mega city, Mmabatho, I purchased a pack of 3kg Russians which was priced for R59.99,when I got to the till I was advised it was R109, 00,i cited Section 23 of the Consumer Protection Act, they called one fellow Lebogang/Lesego, he did not cite his position, who said it was a price glitch on their end yet he will need to consult head office. I waited for 30 minutes without any answer from their head office and the was no assistance the store itself regarding my query, I feel bereaved as a consumer that people put to attend to consumer grievinces are not clued up to what to do when faced with such a challenge and as yet I was NOT assisted accordingly as per Section 23 of the Consumer Protection Act, I was failed by the store in that regard
1 reviews | Active since Mar 2010
Disrespectful, tribalism, incompetence, wasting my time
I have experience a bad sevice with one of your store in louis trichardt makhado. Terrible and incompetence of your stuff. They made me wait while they are the ones who didnt change the price on the shelves. The cashier gave me a bad attitude and she couldn't even enlighten me to what was the procedures that she had to undergo for .e to be assisted. I have been treated by Munyadziwa. Lufuno has not even gave me information with their incompetence. I have no problem with what you guys do with your business. But leaving prices on the shelves thar we as customers have to bear your incompetence is unbearable lufuno is the one supervisor who did nothing at the time I needed help. You service is terrible. Now. I am worried cause I am a south african yet I spoke sepedi and I was not given a fair treatment cause I spoke in a none local language Venda. All I needed to do was to get me just a maize meal not the attitude I was dished by your stuff. I hope somehow you can do better with your stuff. I was under the impression that we pay for what we see in the shelves. Now that your stuff didn't do their kpu I an spread to be waiting for them without being informed to what is going it is utter disregard and disrespect. I believe they could have handled this situation better. Please deal with your stuff. And let them stop false adverti*****t.
1 reviews | Active since Mar 2010
Disrespectful, tribalism, incompetence, wasting my time
I have experience a bad sevice with one of your store in louis trichardt makhado. Terrible and incompetence of your stuff. They made me wait while they are the ones who didnt change the price on the shelves. The cashier gave me a bad attitude and she couldn't even enlighten me to what was the procedures that she had to undergo for .e to be assisted. I have been treated by Munyadziwa. Lufuno has not even gave me information with their incompetence. I have no problem with what you guys do with your business. But leaving prices on the shelves thar we as customers have to bear your incompetence is unbearable lufuno is the one supervisor who did nothing at the time I needed help. You service is terrible. Now. I am worried cause I am a south african yet I spoke sepedi and I was not given a fair treatment cause I spoke in a none local language Venda. All I needed to do was to get me just a maize meal not the attitude I was dished by your stuff. I hope somehow you can do better with your stuff. I was under the impression that we pay for what we see in the shelves. Now that your stuff didn't do their kpu I an spread to be waiting for them without being informed to what is going it is utter disregard and disrespect. I believe they could have handled this situation better. Please deal with your stuff. And let them stop false adverti*****t.
1 reviews | Active since Aug 2018
Boxer... entitled *******
Just sitting outside boxer supstore in Richmond kzn. The time is 15.45 it's pouring rain I wanted to help some guys with a loaf of bread and some sliced poliony. The Butcher said their machine was broken so can't help. I asked them to slice some with a knife. REFUSED. . Assistant manager( MALE) laughed at me and thought it was a big joke. If that's the best boxer can do then just voetsek already. My cell is *** grow a pair and call me
1 reviews | Active since Aug 2018
Boxer... entitled *******
Just sitting outside boxer supstore in Richmond kzn. The time is 15.45 it's pouring rain I wanted to help some guys with a loaf of bread and some sliced poliony. The Butcher said their machine was broken so can't help. I asked them to slice some with a knife. REFUSED. . Assistant manager( MALE) laughed at me and thought it was a big joke. If that's the best boxer can do then just voetsek already. My cell is *** grow a pair and call me
1 reviews | Active since Jun 2026
Nkomo Village Boxer Store.
I brought Kettle at Boxer in Pretoria Central in June on the 6th of September in the afternoon kettle stopped boiling water i went to the closest Boxer which is Nkomo i wanted an exchange i was informed by the manager that i only can return the kettle once and i asked what if the same thing happens because i can not afford to buy anew one i was asked to leave behind the till slip i brought along but took a picture and i was given a new kettle this morning am trying to boil water so i can leave for work kettle not boiling it's not even a month after returning and supposedly getting a new Kettle ,i now have to buy a new Kettle because i cant return the kettle that is brand new and not working. What am i supposed to do with this kettle because if i take it somewhere to be fixed am messing warranty. Is this is how Boxer is robbing customers with the consumer act actually stating Right to quality and safety: You have an imp**** 6-month warranty to return defective, unsafe, or poor-quality goods for a repair, replacement or refund. The manager of the department a male specifically told the lady to not give me back my slip and to tell me am not allowed to return the Kettle if it does not boil again. Am at a point of going there and just throwing it at them coz honestly where am i going to keep this nonsense it's not doing the job i brought it for and i waisted R200.00.
1 reviews | Active since Jun 2026
Nkomo Village Boxer Store.
I brought Kettle at Boxer in Pretoria Central in June on the 6th of September in the afternoon kettle stopped boiling water i went to the closest Boxer which is Nkomo i wanted an exchange i was informed by the manager that i only can return the kettle once and i asked what if the same thing happens because i can not afford to buy anew one i was asked to leave behind the till slip i brought along but took a picture and i was given a new kettle this morning am trying to boil water so i can leave for work kettle not boiling it's not even a month after returning and supposedly getting a new Kettle ,i now have to buy a new Kettle because i cant return the kettle that is brand new and not working. What am i supposed to do with this kettle because if i take it somewhere to be fixed am messing warranty. Is this is how Boxer is robbing customers with the consumer act actually stating Right to quality and safety: You have an imp**** 6-month warranty to return defective, unsafe, or poor-quality goods for a repair, replacement or refund. The manager of the department a male specifically told the lady to not give me back my slip and to tell me am not allowed to return the Kettle if it does not boil again. Am at a point of going there and just throwing it at them coz honestly where am i going to keep this nonsense it's not doing the job i brought it for and i waisted R200.00.
1 reviews | Active since Jun 2020
Unhappy customer
I am very angry with boxer because am unable to use my card which I put money in every month now am told its offline its been an entire week my kids are hungry I do have money in my card but can't use it please explain
1 reviews | Active since Jun 2020
Unhappy customer
I am very angry with boxer because am unable to use my card which I put money in every month now am told its offline its been an entire week my kids are hungry I do have money in my card but can't use it please explain