Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Boodle presents a sharply divided experience. A cluster of customers praise named consultants who resolve queries in minutes and pay out almost instantly, while a far larger group describe stalled applications, unanswered emails, missing paid up letters and credit records that stay negative long after settlement. Individual agents earn strong praise; the surrounding systems and follow through consistently frustrate borrowers.
Top Strengths:
- •Customer Service & Professional Guidance: Named consultants including Sizakele Malangabi, Anikie Molepo, Nomzamo Makhubo and Delano are repeatedly singled out for patience, clear explanations and ownership. These interactions lift the theme, but collections staff and unreachable managers pull it down sharply.
Replied to 49% of negative reviews
Reply time on negative reviews: 17h 33m
TrustIndex
3.8
Ranking
#14
in Loans & Credit
Reply Time
71h 25m
NPS Score
-67
Recommended: Unlikely
Replied to 49% of negative reviews
Reply time on negative reviews: 17h 33m
Oct '25 - Sep '26
Frequently Asked Questions About Boodle
What do customers say about Boodle?
Based on recent customer reviews, Boodle presents a sharply divided experience. A cluster of customers praise named consultants who resolve queries in minutes and pay out almost instantly, while a far larger group describe stalled applications, unanswered emails, missing paid up letters and credit records that stay negative long after settlement. Individual agents earn strong praise; the surrounding systems and follow through consistently frustrate borrowers.
What is Boodle's biggest strength?
Boodle's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Named consultants including Sizakele Malangabi, Anikie Molepo, Nomzamo Makhubo and Delano are repeatedly singled out for patience, clear explanations and ownership. These interactions lift the theme, but collections staff and unreachable managers pull it down sharply.
What are the most common complaints about Boodle?
The most common complaint about Boodle, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. A recurring theme is silence. Live chat queues end without answers, emails to support and the support manager go unanswered, escalations produce no callback and promised timeframes of one to three hours pass with no update.
How does Boodle compare to other Loans & Credit companies?
Boodle scores 1.5 out of 5 on Hellopeter's AI analysis of service quality in Loans & Credit, compared to the Loans & Credit industry average of 2.1. Their strongest theme is Agent Quality (3.1); their weakest is Credit Reporting (0.6). The top AI-rated Loans & Credit business on Hellopeter is AutoFin Assist (4.6). How is the AI Score calculated? →
Is Boodle trustworthy?
Boodle has a TrustIndex of 3.8 out of 10 on Hellopeter, based on 74 reviews in the last 12 months. They reply to 49% of negative reviews, typically within 17 hours 33 min. Hellopeter has tracked Boodle across 661 total reviews. How is the TrustIndex calculated? →
Recent reviews (74)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2018
Extraordinary customer service
After 2 daya not receiving adequate assistance from the Boodle team, a single call to Sphiwe and he made my terrible experience quite memorable. We need consultants such as him to drive a peaceful and efficient customer support. Thank you so much Sphiwe, you are a true jewel to Boodle. Well done!!!
1 reviews | Active since Jan 2018
Extraordinary customer service
After 2 daya not receiving adequate assistance from the Boodle team, a single call to Sphiwe and he made my terrible experience quite memorable. We need consultants such as him to drive a peaceful and efficient customer support. Thank you so much Sphiwe, you are a true jewel to Boodle. Well done!!!
1 reviews | Active since Sept 2026
Lowest grade of service ever.
I'm glad everyone think they are great. My wife app**** for a loan and it was declined. Her has a good credit score with no missed or late payments, no judgements or any faults on her score. When I required why it was declined, I was informed - Late or missed payments, insufficient credit history, Judgements against her name in the last 6 months. When I told them non of that is true, they told me that they think its one of those reasons, not all of them. They couldn't give me a reason. So, no, I think they are very unprofessional, won't even think of using them ever.
1 reviews | Active since Sept 2026
Lowest grade of service ever.
I'm glad everyone think they are great. My wife app**** for a loan and it was declined. Her has a good credit score with no missed or late payments, no judgements or any faults on her score. When I required why it was declined, I was informed - Late or missed payments, insufficient credit history, Judgements against her name in the last 6 months. When I told them non of that is true, they told me that they think its one of those reasons, not all of them. They couldn't give me a reason. So, no, I think they are very unprofessional, won't even think of using them ever.
1 reviews | Active since Oct 2023
Happy Customer
The customer service operator (woman) was very professional and helpful. She sorted my query and updated my personal details, promptly. This was very good service indeed. (This was on 03 Sept 2026, around 12:20pm -sorry I forgot her name)
1 reviews | Active since Oct 2023
Happy Customer
The customer service operator (woman) was very professional and helpful. She sorted my query and updated my personal details, promptly. This was very good service indeed. (This was on 03 Sept 2026, around 12:20pm -sorry I forgot her name)