Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Boodle presents a sharply divided experience. A cluster of customers praise named consultants who resolve queries in minutes and pay out almost instantly, while a far larger group describe stalled applications, unanswered emails, missing paid up letters and credit records that stay negative long after settlement. Individual agents earn strong praise; the surrounding systems and follow through consistently frustrate borrowers.
Top Strengths:
- •Customer Service & Professional Guidance: Named consultants including Sizakele Malangabi, Anikie Molepo, Nomzamo Makhubo and Delano are repeatedly singled out for patience, clear explanations and ownership. These interactions lift the theme, but collections staff and unreachable managers pull it down sharply.
Replied to 43% of negative reviews
Reply time on negative reviews: 73h 44m
TrustIndex
4.1
Reply Time
110h 49m
NPS Score
-47
Recommended: Unlikely
Replied to 43% of negative reviews
Reply time on negative reviews: 73h 44m
Nov '25 - Oct '26
Frequently Asked Questions About Boodle
What do customers say about Boodle?
Based on recent customer reviews, Boodle presents a sharply divided experience. A cluster of customers praise named consultants who resolve queries in minutes and pay out almost instantly, while a far larger group describe stalled applications, unanswered emails, missing paid up letters and credit records that stay negative long after settlement. Individual agents earn strong praise; the surrounding systems and follow through consistently frustrate borrowers.
What is Boodle's biggest strength?
Boodle's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Named consultants including Sizakele Malangabi, Anikie Molepo, Nomzamo Makhubo and Delano are repeatedly singled out for patience, clear explanations and ownership. These interactions lift the theme, but collections staff and unreachable managers pull it down sharply.
What are the most common complaints about Boodle?
The most common complaint about Boodle, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. A recurring theme is silence. Live chat queues end without answers, emails to support and the support manager go unanswered, escalations produce no callback and promised timeframes of one to three hours pass with no update.
How does Boodle compare to other Loans & Credit companies?
Boodle scores 1.5 out of 5 on Hellopeter's AI analysis of service quality in Loans & Credit, compared to the Loans & Credit industry average of 2.1. Their strongest theme is Agent Quality (3.1); their weakest is Credit Reporting (0.6). The top AI-rated Loans & Credit business on Hellopeter is AutoFin Assist (4.6). How is the AI Score calculated? →
Is Boodle trustworthy?
Boodle has a TrustIndex of 4.1 out of 10 on Hellopeter, based on 77 reviews in the last 12 months. They reply to 43% of negative reviews, typically within 73 hours 44 min. Hellopeter has tracked Boodle across 669 total reviews. How is the TrustIndex calculated? →
Recent reviews (77)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2019
Boodle - Extremely disappointing customer service
In December 2021, I took out a loan with Boodle. In 2023, when I attempted to apply for another loan, I was informed that my previous *** had not been paid and had been handed over to attorneys. I contacted Ismail & Dahya Attorneys, provided proof of payment, and received a paid-up letter, which I forwarded to Boodle. Earlier this year, I discovered that Boodle's website was still showing the *** as unpaid. Having misplaced my original paid-up letter, I contacted Ismail & Dahya Attorneys to request another copy. They sent it to me within the hour! Excellent service from their team. I immediately forwarded the letter to Boodle again. This morning, I checked their website, only to find that the *** was still reflecting as unpaid. I took a screenshot and *** Boodle once more to ask why this had not been corrected. The response I received from Boodle was: "Kindly be advised that status on our website wont changed unfortunately." That was the extent of the explanation. So, despite having settled my *** and having a paid-up letter from their own appointed attorneys, Boodle continues to display the *** as unpaid, with no apparent intention of correcting it. What makes this particularly frustrating is that this has been going on since 2023. Customers should not have to repeatedly provide proof that an *** has been settled, only to be told that the incorrect information displayed on a company's website will not change. A special thank you to IDA (Ismail & Dahya Attorneys) for their prompt, professional and efficient service. They deserve recognition for handling my request so quickly. Unfortunately, my experience with Boodle has been the complete opposite. I expected better accountability and customer service, particularly when dealing with something as important as a customer's payment history. I hope Boodle reconsiders its approach to resolving these issues. Customers deserve accurate records and more than a response suggesting that nothing can be done.
1 reviews | Active since Dec 2019
Boodle - Extremely disappointing customer service
In December 2021, I took out a loan with Boodle. In 2023, when I attempted to apply for another loan, I was informed that my previous *** had not been paid and had been handed over to attorneys. I contacted Ismail & Dahya Attorneys, provided proof of payment, and received a paid-up letter, which I forwarded to Boodle. Earlier this year, I discovered that Boodle's website was still showing the *** as unpaid. Having misplaced my original paid-up letter, I contacted Ismail & Dahya Attorneys to request another copy. They sent it to me within the hour! Excellent service from their team. I immediately forwarded the letter to Boodle again. This morning, I checked their website, only to find that the *** was still reflecting as unpaid. I took a screenshot and *** Boodle once more to ask why this had not been corrected. The response I received from Boodle was: "Kindly be advised that status on our website wont changed unfortunately." That was the extent of the explanation. So, despite having settled my *** and having a paid-up letter from their own appointed attorneys, Boodle continues to display the *** as unpaid, with no apparent intention of correcting it. What makes this particularly frustrating is that this has been going on since 2023. Customers should not have to repeatedly provide proof that an *** has been settled, only to be told that the incorrect information displayed on a company's website will not change. A special thank you to IDA (Ismail & Dahya Attorneys) for their prompt, professional and efficient service. They deserve recognition for handling my request so quickly. Unfortunately, my experience with Boodle has been the complete opposite. I expected better accountability and customer service, particularly when dealing with something as important as a customer's payment history. I hope Boodle reconsiders its approach to resolving these issues. Customers deserve accurate records and more than a response suggesting that nothing can be done.
1 reviews | Active since Mar 2016
Major concerns on compliance, integrity of systems and employee conduct
The credit regulator needs to pay attention to the credit practices of this company. The information regulator needs to pay attention in how the data obtained from the credit bureau are abused and incorrectly assessed. Have multiple instances where they acknowledged that they have issues on their side and I have the proof of these in the *** communication. Factual instances where customers are being misled. Complete disconnect within the entity with what seems to be no accountability from stakeholders and not to mention compliance concerns. All I can say is; stay away from this entity. If you value how your personal information is being used; if value authentic systems that operate within integrity parameters and if you value credit providers that operate within the guidelines of the credit regulator. If not, go ahead and good luck.
1 reviews | Active since Mar 2016
Major concerns on compliance, integrity of systems and employee conduct
The credit regulator needs to pay attention to the credit practices of this company. The information regulator needs to pay attention in how the data obtained from the credit bureau are abused and incorrectly assessed. Have multiple instances where they acknowledged that they have issues on their side and I have the proof of these in the *** communication. Factual instances where customers are being misled. Complete disconnect within the entity with what seems to be no accountability from stakeholders and not to mention compliance concerns. All I can say is; stay away from this entity. If you value how your personal information is being used; if value authentic systems that operate within integrity parameters and if you value credit providers that operate within the guidelines of the credit regulator. If not, go ahead and good luck.
1 reviews | Active since Jun 2022
USELESS
They are useless - they contacted me to say i qualify for a top up, then when i app**** online i was declined- apparently because of my age!!! Not because of bad credit, or judgments, of bad credit score - No because I am a pensioner with a job!!!!
1 reviews | Active since Jun 2022
USELESS
They are useless - they contacted me to say i qualify for a top up, then when i app**** online i was declined- apparently because of my age!!! Not because of bad credit, or judgments, of bad credit score - No because I am a pensioner with a job!!!!
1 reviews | Active since May 2026
Excellent service
Jimmy Msibi you are the best! Boodle loan was paid quickly after struggling with a technical glitch for some hours.
1 reviews | Active since May 2026
Excellent service
Jimmy Msibi you are the best! Boodle loan was paid quickly after struggling with a technical glitch for some hours.
1 reviews | Active since Jan 2026
Boodle is the best
I have been approved for 2 loans with Boodle and the payment plans are so affordable. Nobuhle was so helpful.
1 reviews | Active since Jan 2026
Boodle is the best
I have been approved for 2 loans with Boodle and the payment plans are so affordable. Nobuhle was so helpful.