1 reviews | Active since Sept 2014
YOU CAN'T CHOOSE YOUR PACKAGE
I app**** for a connection with Bitco, stating my intent from day one to utilise my connection at home as I work from home. I was contacted, by a knowledgable gentleman, Avish who explained to me the various packages available. <br> <br> Sadly. the business package was far beyond what I could afford, so, being aware of the limitations explained to me, asked to be signed up for the home residential package. I was passed on to Hazel, who informed that, due to the fact that I will be running a business from home, I can't have the residential package. I informed that I was aware of the benefits of having the business package vs. the home package and still wanted to go ahead with. I wanted to sign up! But because I said I am working from home, I can't have this package. What if I just said I will be a home user? <br> <br> Ridiculous and no thank you. I will find a package elsewhere.
We are sorry to hear about you unpleasant experience with BitCo.
We have investigated the matter and found that Hazel was just following Instructions as per our documented home user process.
We have also taken in account your view as a user are understand your frustration.
The process was put in place to protect business users from ordering a home solution and then requesting business application to be added to the link (i.e. IPPAX, VPBX, Firewalls etc..). if this where to happen then the home link would need to be converted to a business link, which as im sure you are aware is more expensive but allows you to add in the business application with no restrictions.
If a user is aware of this and still wants to sign up as a home user and then when/if the need arises for you to convert to a business link, that you are aware that there are higher costs involved, but the benefits increase.
If you would still like to take our home product then we can definitely assist you.
I do apologies on behalf of BitCo, it just seems that there was a communication issue that was fully on our side.
We would love to have you as a customer and hope that you can reconsider your application.
We are sorry to hear about you unpleasant experience with BitCo.
We have investigated the matter and found that Hazel was just following Instructions as per our documented home user process.
We have also taken in account your view as a user are understand your frustration.
The process was put in place to protect business users from ordering a home solution and then requesting business application to be added to the link (i.e. IPPAX, VPBX, Firewalls etc..). if this where to happen then the home link would need to be converted to a business link, which as im sure you are aware is more expensive but allows you to add in the business application with no restrictions.
If a user is aware of this and still wants to sign up as a home user and then when/if the need arises for you to convert to a business link, that you are aware that there are higher costs involved, but the benefits increase.
If you would still like to take our home product then we can definitely assist you.
I do apologies on behalf of BitCo, it just seems that there was a communication issue that was fully on our side.
We would love to have you as a customer and hope that you can reconsider your application.