GG
Geoffrey G

1 reviews | Active since Feb 2019

11 Feb 2019, 10:06

You can leave Bitco, but they will still bill you .....

Extremely unhappy, you were a good company when we used you, then a year later you decide to debit my account for no reason, I am not even a customer. Every time I phone in I get the same runaround, a director hasn't signed it off. It's been 5 days since the money was *******ly taken out, it seems you just keep stalling to pay back money that is not even yours.... Very unimpressed. I hear horror stories before I joined Bitco and thought they were just blowing smoke, I have learned first hand, that you guys are *************.

0
Replies (4)
BitCo
BitCo's reply11 Feb 2019, 10:24
Official
Good day Geoffrey

Thank you for bringing this to our attention.

We will make work of this right away and provide feedback as soon as possible.

Kind regards,
Morne Minnaar 
Customer Service Manager
BitCo
BitCo's reply11 Feb 2019, 10:30
Official
Hi Geoffrey

We do apologise for the delay in correcting the error. We have a process that needs to be followed within the company and more that one person needs to approve payments.

I can confirm that the funds will be released today and the funds should reflect shortly after.

Once again our apologies for the situation.

Kind regards,
Morne Minnaar 
Customer Service Manager 
GG
Geoffrey G's update11 Feb 2019, 11:08
Reviewer Update
Morne, what you have mentioned above is the exact same response I have gotten the last 4 days, so I will believe it when I see it. Plus every time this was promised, I was told they would phone me back that same day. That never happen either I had to phone in every day and ask again.
BitCo
BitCo's reply11 Feb 2019, 11:30
Official
Hi Geoffrey

Thank you for taking my call. As discussed the funds will be released today and I will be in contact tomorrow morning.

Kind regards,
Morne Minnaar 
Customer Service Manager