WORST SERVICE EVER

I can not tell you how disappointed I am with the "service" of this company. The internet is almost always down and if you ask them what is happening, all they can say is "there is a fibre break". I am moving to a new house next week, I sent them a mail regarding this on Monday, 30 August and I still didn't receive a reply regarding this. I just want to move my internet connection to the new premises (Because my contract is only ending in November 2022), but no one is able to even pick up the phone. I just held on for more then 15 minutes to speak to someone and no one answered. Another thing is, I have a lot of problems, but if you just pay 1 day late, they terminate your connection and then you have to pay like R700 to just get it back online. I HATE THIS COMPANY.