Worst service ever, and impossible to cancel an account!

Over a month ago I sent an email to BitCo asking to cancel my account. Simply because our line speed is always extremely slow. They charge R1000 pm for a supposed 5/1 line, where other providers offer a 20/20 line at R850.

I received only an automated response saying that my ticket has been escalated. Nothing else. A few days later I sent the same email with the same request and the same response. A couple days I got a message saying “this ticket has been closed as the matter has been resolved”. WHAT???

I then tried phoning. I was transferred around and ended up speaking to four different people, none of which knew who I can speak to to cancel my account. The last person I spoke to promised me that someone will phone me right back (still waiting).

I then tried Facebook. I got a call from the marketing department who also promised that someone would phone me and, low and behold, I’m still waiting.

I then sent a courtesy letter, seeing that absolutely no one in their company works with cancellations, and they clearly don’t care in the least about their customers - informing them that I am asking my bank to put a stop to their debit order, because they are in breach of their own terms and conditions - billing me for a service that they are not providing and offering ZERO customer service.

After they sent me an invoice for this supposed service, I said to them that I have cancelled my account, to which their reply was : “you must give a months’ notice”!!!!!! I HAVE BEEN TRYING TO CONTACT THEM FOR MORE THAN A MONTH!!!

And, after my debit order didn’t go off I received a threatening email!

Shame on you BitCo. Honestly. Please come take your dish.

And for crying in a bucket, please just cancel my account. You don’t care in the least about home users so it shouldn’t make any difference to your life.